Manager Provider Embedded Support

UNC Health; Chapel Hill (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

UNC Health is seeking a Manager of Provider Embedded Support to lead a team delivering embedded clinical information systems support in a specialty service line. The role guides onboarding, information system enhancements, and workflow optimization across physicians, clinicians, and staff.

You will drive change management, foster collaborative problem-solving, and ensure high-quality services while aligning with organizational goals and budgets. This position is hybrid, based in Chapel Hill, NC.

Qualifications

• Bachelor's degree in an appropriate discipline.
• Five years' experience in process improvement, provider support or clinical management.
• Experience leading teams and change initiatives in healthcare IT.

Responsibilities

• Lead provider embedded support specialists and manage onboarding for new users.
• Direct analysis, design, and evaluation of clinical informatics for providers and clinic management.
• Drive workflow improvements and physician/clinician efficiency initiatives.
• Oversee budgeting and performance to meet organizational goals.

Skills

Leadership

Process improvement

Healthcare informatics

Team management

Education

Bachelor's degree

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Manager of Provider Embedded Support is responsible for leading and managing a team of provider embedded support specialists who support physicians, clinicians, managers, and other healthcare workers by providing embedded, customized, customer-oriented continuous clinical information systems support in a specialty service line.

Responsibilities

1. 1. Provider Embedded Support- Manages the provider embedded support specialists in facilitating information systems and operational on-boarding for new users and providers. Directs analysis, design, development, implementation, and evaluation of clinical informatics for providers, clinical support, and clinic management. Maintains positive relationships and participates in regular rounding through dedicated coverage zones to promote user participation in improvement efforts. Directs workflow improvement through physician and clinician efficiency analysis. Manipulates and constructs data and integrates it into constructive information for leaders. Develops policies and procedures that support physician support and work flow improvement.
2. 2. Leading Change- Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
3. 3. Leading People- Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives.
4. 4. Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.

Other Information

Education Requirements

• Bachelor's degree in an appropriate discipline.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Five years' experience in process improvement, provider support or clinical management.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNC EPIC Embedded Professionals

Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.