Manager, Projects - Location Based Entertainment

TAIT; Lititz (Lancaster County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Paid vacation

Paid holidays

Wellness stipends

Job summary

TAIT seeks a Manager, Projects in the Lead Capability to supervise the Fixed Market pillar, delivering high-quality projects on time, within scope, and on budget. The role mentors teams, coordinates staff across Competencies, and drives standardized workflows and training aligned with TAIT processes and safety standards.

The position emphasizes leadership, staffing, and performance review responsibilities to sustain TAIT’s culture of excellence and client satisfaction across diverse

Qualifications

• 5+ years of experience in Entertainment, Theatre, Theme Park, Location Based Entertainment, Marketing or Project or Construction Management.
• 3+ years of experience leading project teams or managing individuals.
• Proven leadership capability with a track record of driving accountability and results.
• Highly organized with the ability to manage multiple projects and teams simultaneously.
• Strong communication skills with stakeholders and clients.
• Willingness to travel across multiple sites or client locations.
• Pro familiarity with a range of software systems listed in the qualifications.

Responsibilities

• Monitor project performance and provide feedback to ensure on-time, on-scope, and on-budget delivery.
• Develop and maintain strong working relationships; provide mentorship and guidance.
• Support and empower the team for successful project delivery across competencies.
• Administer timesheets and track absences to ensure project coverage.
• Collaborate to develop standardized workflows, tools, and processes for efficiency.

Skills

Leadership

Project management

Communication

Organizational skills

Entertainment industry experience

Education

Bachelor's degree

Tools

MS Office

Box

SharePoint

Slack

Asana

Airtable

Epicor

SAP

Salesforce

Zendesk

Power BI

Tableau

Provus

Kantata

Job description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics.

Position Purpose

The Manager, Projects in the Lead Capability supervises and supports the Fixed Market pillar. This role provides oversight and guidance for project assignments and work with other Competency leaders to ensure the appropriate staffing of projects across Bands. The Manager is accountable for consistent, high-quality project delivery and must demonstrate a proven track record of successful project delivery - on time, within scope, and on budget.

They focus on successful project execution by ensuring team members are equipped with the working knowledge to excel in their role through their expertise with the TAIT Project Process, familiarity with the business operations, enabling team members through interoperability coordination per Competency, and by maintaining/implementing optimal training curriculum per Competency. Managers also mentor and coach within their Competency, guiding team members through project planning and execution, as well as leading by example via the TAIT traits and inclusive leadership framework.

Responsibilities:

• Monitor project performance within the team and provide feedback/coaching to ensure successful project delivery on time, within scope, and on budget
• Develop and maintain strong working relationships, providing mentorship and guidance
• Be a consistent presence, building and supporting the team to empower their successful delivery of projects
• Administrative duties for approving timesheets and keeping track of OOO requests ensuring project coverage
• Work with Market Leaders and across competenciesto develop and implement standardized workflows, tools, and processes to optimize project efficiency and consistency
• Track department utilization and seek staffing opportunities to increase employee utilization
• Partner with project leads and cross-Competency Managers to ensure project needs are met
• Receive and direct team escalations to resolution in a timely and effective manner
• Work within and across Competencies to raise and address project issues proactively
• Ensure adherence to company policies, procedures, and delivery standards
• Administer annual performance review process
• Approve time off requests and ensure coverage during team member absences
• Identify career development and growth opportunities for team members within projects and across Competencies or Markets
• Provide feedback to employees to improve individual and team performance
• Encourage an inclusive culture that embraces the TAIT Traits and Standards of Care
• Promote a culture of safety and compliance, ensuring a safe and organized work environment
• Provide mentorship and coaching to develop high-performing team members
• Organize and manage workflows to ensure to ensure clarity of duties and responsibilities
• Actively engage in process development and optimization to enhance efficiency and quality
• Cascade organization process/procedure/direction clearly and consistently

Requirements:

• 5+ years of experience, including significant experience in Entertainment, Theatre, Theme Park, Location Based Entertainment, Marketing or Project or Construction Management.
• 3+ years of experience leading project teams or managing individuals, preferred
• Proven leadership capability with a track record of driving accountability and results
• Highly organized with the ability to manage multiple projects and project teams simultaneously
• Strong communication skills with the ability to engage effectively with team members, stakeholders and clients (verbal and written)
• Ability to travel and work across multiple sites or client locations as needed
• Familiarity with software systems such as MS Office, Box, SharePoint, Slack, Asana, Airtable, Epicor, SAP, Salesforce, Zendesk, Power BI, Tableau, Provus, Kantata.
• Education: Bachelor's Degree Preferred

Working Conditions and Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.).

Work conditions of the role are:

• Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.
• Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
• Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.

TAIT Benefits:

• Competitive medical, dental, and vision insurance plans
• Health Savings Account (HSA) with employer contributions (HDHP plans)
• Flexible Spending Accounts (Medical & Dependent Care)
• Employer-paid life insurance with optional supplemental coverage
• Employer-paid Short-term with optional long-term disability insurance
• 401(k) retirement plan with company match
• Paid parental leave
• Employee Assistance Program (EAP)
• Wellness stipends
• Voluntary benefits (e.g., accident, critical illness)
• Paid vacation and 12 holidays

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.