Manager, Project Operations - Install Quality

Sunrun Inc.; California (MO); On-site; USD 88,000 - 118,000; Full time

Job summary

Sunrun is seeking a Manager, Install Quality to drive installation quality, consistency, and continuous improvement across our installation organization. You will lead the Central Install Quality Review team, partner with field leadership, and address recurring quality issues with data-driven approaches.

You will own relationships with Channel Partners and License Holders, advance AI enhancements in the FIC app, and design training tracks for Foremen and onboarding crews while ensuring safety

Qualifications

• High School diploma required; bachelor's degree preferred.
• Minimum 6 years in sales ops, sales support, or customer support.
• Experience leading quality initiatives and cross-functional programs.

Responsibilities

• Lead the Central Install Quality Review team and set high-quality standards.
• Escalate and resolve field quality issues with senior leadership.
• Drive process improvements and reduce recurring quality problems.
• Modernize the FIC app with AI-enabled features for speed and feedback.
• Develop training tracks for Foremen and onboarding crews.
• Oversee partner and licensee quality audits with data reporting.

Skills

Team Leadership

Quality Improvement

Root Cause Analysis

Cross-Functional Collaboration

AI & Tech Tools

Training & Development

Education

Bachelor's degree

Tools

FIC App

AI Integrations

Job description

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

As a leader at Sunrun, you’ll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often.You’lllead by exampletointegrateAI tools into your daily routines and champion theresponsibleadoption of AI.Empoweryour team to explore these tools and build AI skills to improve efficiency and decision qualityin their work.You’ll keep score to drive results, develop people to help them grow, and build a deliberatesafety-focusedculture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you’ll attract and retain top talent to help Sunrun build the best team on the planet.Together, we run.

ABOUT SUNRUN

Since 2007, Sunrun has grown into America's #1 home solar and battery company, proudly serving over one million customers across the country. We got here by putting our people first — investing in their growth, equipping them with top‑of‑the‑line tools, and empowering them with AI‑driven support to do their best work every day. At Sunrun, we believe that when our employees thrive, our customers do too. That’s why we’re committed to creating an environment where talent is recognized, contributions are rewarded through meaningful incentive programs, and every team member has the resources they need to grow their career in the clean energy industry.

OVERVIEW

The Manager, Install Quality is responsible for driving installation quality, consistency, and continuous improvement across Sunrun’s installation organization. This role leads the Central Install Quality Review team, serves as a key escalation point for field leadership, and partners cross‑functionally to identify and eliminate recurring quality issues.

The Manager owns the relationship between License Holders and the Install Quality team while leading process improvements, FIC app and AI enhancements, Channel Partner construction reviews, and quality‑focused training initiatives.

RESPONSIBILITIES

• Team Leadership: Direct the Central Install Quality Review team, fostering a culture of high performance through proactive coaching, talent development, and rigorous quality standards.
• Issue Resolution & Escalations: Act as the trusted authority for Senior Leadership on critical field quality challenges and systemic operational failures.
• Process Optimization & Continuous Improvement: Drive the evolution of the installation quality review framework; conduct root-cause analyses to systematically decrease error rates across the field.
• Tech Innovation & AI: Modernize the Field Installation Review (FIC) app by driving integration of AI and automated technologies to maximize review speed, accuracy, and actionable feedback.
• Cross-Functional Training Strategy: Co-develop targeted training programs alongside the Installation Training team, establishing specialized FIC review tracks for new Foremen and onboarding crews.
• Partner & Licensee Oversight: Hold Channel Partners and License Holders accountable to quality standards through structured audits, direct relationship management, and data-driven reporting to executive leadership.

REQUIREMENTS

• High School Diploma or equivalent required; Bachelor’s degree in Business, Operations, or a related field preferred.
• 6+ years of experience in sales operations, sales support, or customer support environments.

WORK ENVIRONMENT & TRAVEL

• Physical Demands: Standard office environment requiring extended computer work and active participation in virtual and in-person meetings.
• Travel Requirements: Ability to travel to corporate offices 3–5 times per year

Starting salary/wage for this opportunity:

$88,185.97 to $117,581.29

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun