Manager, Project Manager - Small Business Banking

Capital One National Association; Richmond (VA); Hybrid; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Manager, Project Manager for Small Business Bank. You will lead evaluation and execution of initiatives that improve efficiency, customer experience and financial results, working with stakeholders across the company to deliver high-impact features.

You will guide cross-functional teams, manage roadmaps, conduct user research, and maintain a healthy backlog in a dynamic agile environment. Strong communication and leadership are essential.

Qualifications

• 3+ years of experience in Project Management.
• 3+ years of experience in Process Management.
• Experience with Agile methodology is preferred.
• Experience in Product Management is preferred.
• Knowledge of legacy mainframe or account ledger technologies is a plus.
• Experience using data tools (SQL, Snowflake, Databricks, Onelake) is desirable.

Responsibilities

• Identify and define new intents and opportunities.
• Lead cross-functional teams to maintain and develop core technology stacks.
• Drive process improvements for better customer outcomes.
• Conduct user research to inform designs and opportunities.
• Maintain a healthy backlog and prioritize as business evolves.
• Collaborate with stakeholders to establish roadmaps in ambiguous contexts.
• Help the team remove impediments with strong problem-solving skills.
• Design and measure metrics for efficiency and effectiveness.

Skills

Project management

Process management

Agile methodology

Product management

Mainframe knowledge

Stakeholder management

Education

Bachelor’s Degree or Military experience

LEAN Six Sigma or BPM certification

Tools

SQL

Snowflake

Databricks

Onelake

Job description

Manager, Project Manager - Small Business Banking

At Capital One, we think big and do big things. We are a high-tech company, and a nationally recognized brand that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great experiences for our customers.

As a Manager, Project Manager for Small Business Bank Product you will lead the evaluation and execution of intent that improves business efficiency, improves customer experiences and drives financial results. Our Small Business Bank team is looking for someone who has a bias for action and is insightful, resourceful and self-motivated. If you are excited about assessing processes and identifying and building new solutions that will support our Small Business Bank Product objectives, we want to meet you!

In this role, you will drive strategy and execute on high priority projects within the Small Business Bank. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company. We are seeking a dedicated, disciplined, process focused professional who excels in a team environment. This individual will have demonstrated that they can improve company processes and develop solutions resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence stakeholders at multiple levels of the organization. The individual will need to demonstrate a blend of strategic and tactical thinking as well as creative and analytic reasoning. Attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong communication and leadership skills and be able to work across teams to enable flawless iterative execution and process improvement projects. The individual should have the ability and passion for learning new technologies needed for the delivery of great features and solutions.

Responsibilities of this role may include:

• Identifying and defining new intent
• Leading a cross functional team in maintaining and developing a core technology stack
• Driving process improvements focused on desired customer outcomes
• Conducting user research to assess real opportunities and inform designs
• Maintaining a healthy backlog and regularly prioritizing backlog as business evolves
• Working with various stakeholders to establish roadmaps in ambiguous context
• Helping team to remove impediments using a strong problem-solving approach – knowing when to escalation
• Designing and producing metrics used to measure efficiency and effectiveness of capabilities and features

Basic Qualifications:

• At least 3 years of experience in Project Management
• At least 3 years of experience in Process Management

Preferred Qualifications:

• Bachelor’s Degree or Military experience
• At least 3 years of experience with Agile methodology
• At least 1 year of experience in Legacy Mainframe or Account Ledger Technologies
• At least 1 year of experience using Data tools, eg; SQL, Snowflake, Databricks, Onelake
• At least 3 years of experience in Product Managementn
• At least 8 years of experience in Project Management
• At least 5 years of Process Management experience
• LEAN, Six Sigma or Business Process Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Monday-Friday are in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $151,900 - $173,400 for Manager, Project Management
• Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).