Manager, Project Management Office

SupportFinity, Inc.; Seattle (WA); On-site; USD 109,000 - 171,000; Full time

Benefits offered by this job

401k match

Vacation and sick time from day one

Tuition reimbursement

Professional development plans

Employee-led communities

Job summary

Delta Dental of Washington is seeking an experienced Manager, PMO to lead enterprise programs and large‑scale initiatives. You will guide a Project Manager and a Business Systems Analyst, drive process improvements, and collaborate with partners across DDWA and TriForza teams to achieve strategic goals.

You will mentor teams, protect project timelines, manage budgets, and align outcomes with business objectives while fostering a culture of accountability, courage, curiosity, and integrity.

Qualifications

• Bachelor’s degree or higher; experience may substitute for a degree.
• 6+ years leading cross-functional technical initiatives at scale.
• PMP certification preferred; knowledge of project management methodologies required.
• Experience mentoring teams and managing complex programs.
• Experience with planning carve-outs or mergers/acquisitions preferred.
• Strong communication; ability to influence and inspire.
• Experience with Agile development and continuous process improvement.

Responsibilities

• Develop organizational change strategies, communication plans, and risk mitigation.
• Plan scope, results, timing, and resource plans with sponsors and teams.
• Maintain relationships with technical and non-technical stakeholders across partner teams.
• Identify, analyze, and overcome risks and opportunities across multiple projects.
• Align program outcomes with organizational goals; think big picture.
• Lead and coach the PMO team; attract and retain talent.
• Oversee complex projects from initiation to delivery, including scope, resources, and risks.
• Direct project planning, execution, and closing activities.
• Collaborate with cross-functional teams to ensure timely milestones.
• Develop and manage budgets; deliver against business goals.

Skills

Leadership

Cross-functional

Project management

Communication

LEAN/Agile

Change management

Risk management

Stakeholder management

Mentoring

Budgeting

Education

Bachelor's degree or higher

Job description

Are you passionate about leading teams through growth and change? As an organizational change leader, you will be responsible for a portfolio of projects that move Delta Dental of Washington (DDWA) forward in its vision for all people to enjoy good oral and overall health, with no one left behind. You will evaluate and solve difficult problems that impact the overall success using logical and analytical problem-solving skills. This role provides leadership on enterprise level programs and large-scale corporate projects, while also providing direct management of a Project Manager and a Business Systems Analyst. The successful candidate will strive to increase the effectiveness of the DDWA PMO’s processes and toolsets by collaborating with business partners, team members, other PMO resources, and staff to find opportunities to continuously improve throughput.

As Manager, PMO, you will empower project teams by building morale and trust to support project implementations, overcome constraints, mitigate risks, and maintain leadership alignment while also leading complex, large-scale programs.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

• We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day.
• We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between$109,100.00 – $171,200.00 and for Eastern Washington varies between $87,500.00- $143,800.00 Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following:

• Develop organizational change strategies, communication plans, risk mitigation, and facilitate decisions in coordination with Sr. Leadership.
• Work closely with project sponsors, cross-functional teams, and project managers to plan and develop scope, results, timing, and resource plans.
• Establish and maintain positive relationships with technical and non-technical individuals from TriForza product and PMO teams, Vendors, Delta Dental Plans Association (DDPA), and business partners.
• Work with project managers and key partners from across Washington Dental Service to identify, analyze, evaluate, and overcome risks, impacts and opportunities across multiple projects within the organization; ensure the health and success of projects and assigned programs.
• Align anticipated program and project outcomes with broader organizational goals and initiatives; big picture thinking.
• Serve as an inspirational leader who attracts and retains talent, creates high levels of energy and motivation throughout challenges and obstacles.
• Oversee the daily operations of the PMO team, build engagement, identify development needs, and provide stretch opportunities, mentor and coach team through talent and skill development.
• Lead and manage complex projects from initiation through delivery, ensuring alignment with strategic business goals and timelines.
• Directly oversee project planning, execution, and closing activities, including scope definition, resource allocation, and risk management.
• Collaborate with cross-functional teams to ensure successful project outcomes, proactively addressing issues and ensuring timely delivery of milestones.
• Develop and manage the budget for assigned programs and be accountable for delivering against established business goals/objectives

The experience, skills, and education needed to succeed in the position are outlined below.

• A bachelor’s degree or higher. Experience may substitute for a college degree.
• 6+ years of experience leading cross-functional technical initiatives at scale, preferably large Enterprise systems (e.g., claims system, ERP, ERM, CRM) type initiatives
• PMP certification preferred, knowledge of project management methodologies required
• Previous experience leading and mentoring teams preferred
• Experience in planning and handling business carve-out or merger/acquisition activities, preferred
• Strong communication ability, capable of influencing and inspiring others to comprehend objectives and drive towards intended results
• Experience with product methodology and LEAN methods including Agile development and continuous process improvement, preferred
• Adaptable, self-starter with the ability to build structure out of ambiguity
• Ability to respond quickly to changing circumstances, make decisions, and navigate projects and people through roadblocks
• Comfortable with change and uncertainty; encourages the opportunity to try new things; innovative demeanor
• Strong critical thinking skills and attention to detail
• Experience in regulated industries is beneficial

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

About the company

Delta Dental of Washington