Manager, Project Management - Enterprise Service and Risk

Capital One; McLean (VA); On-site; USD 110,000 - 170,000; Full time

Job summary

Capital One is seeking a Manager, Project Management for Enterprise Service and Risk in McLean, VA. The role focuses on translating strategy into execution, establishing operating rhythms, and delivering clear leadership updates.

You will partner with senior leaders and cross-functional teams to manage commitments, improve processes, and drive a connected culture while solving high-priority problems as they emerge.

Qualifications

• Bachelor's Degree or military experience required.

Responsibilities

• Translate organizational priorities into actionable plans, milestones, and operating rhythms.
• Coordinate enterprise reporting, deadlines, dependencies, and deliverables.
• Develop concise, decision-oriented updates for senior leaders.
• Partner with leaders and cross-functional teams to anticipate needs and solve problems.
• Build relationships across Enterprise Services Management, Risk, and partner orgs.
• Create clear internal communications that inform and drive action.
• Establish practices and forums to improve team collaboration and culture.
• Design and adapt processes and tools to keep the organization effective.

Skills

Organizational planning

Execution

Governance

Executive visibility

Strategic thought

Cross-functional connectivity

Communications

Team effectiveness

Process improvement

Ambiguity management

Relationship building

Attention to detail

Education

Bachelor's Degree

Military experience considered

Job description

Manager, Project Management - Enterprise Service and Risk

Do you love creating structure out of ambiguity, solving complex business problems, and finding new ways to help teams operate at their best? Do you enjoy connecting people, priorities, and information to help leaders make better decisions and organizations deliver on their commitments? At Capital One, you'll be part of a big group of makers, breakers, doers, and disruptors who love to solve real problems and meet real customer needs.

We are seeking a Project Manager to join a newly established product team supporting Enterprise Services Management and risk organizations. You will join a team focused on connecting strategy to execution, establishing effective ways of working, and ensuring leaders and teams have the information, processes, and support they need to succeed.

In this role, you will help build the systems and operating rhythms that enable a new organization to thrive. You will work closely with senior leaders and cross-functional partners to manage critical commitments, establish and improve processes, develop clear and compelling communications, and tackle high-priority problems as they emerge. You will operate in whitespace, bringing structure to ambiguity while helping create a collaborative, connected team culture.

A successful candidate will be expected to understand the broader business context, anticipate what is needed next, develop creative solutions to new problems, and translate complex information into clear recommendations and actions. You should be equally comfortable thinking strategically with leaders and rolling up your sleeves to ensure the details get done.

General Responsibilities

• Organizational Planning & Execution: Translate organizational priorities and requirements into actionable plans, milestones, and operating rhythms. Establish mechanisms to track commitments and ensure leaders have visibility into progress, upcoming requirements, and areas requiring attention.
• Reporting & Governance: Coordinate critical enterprise and regulatory reporting requirements, creating structure and accountability around deadlines, dependencies, and deliverables. Develop mechanisms that enable the organization to consistently meet requirements while minimizing unnecessary complexity for teams.
• Executive Visibility: Develop concise, decision-oriented updates that provide senior leaders with a clear understanding of organizational priorities, progress, emerging issues, upcoming commitments, and areas requiring leadership intervention.
• Strategic Thought Partnership: Serve as a strategic and tactical thought partner to leaders and cross-functional teams. Anticipate needs, identify gaps and opportunities, and develop creative solutions that help the organization operate more effectively.
• Cross-Functional Connectivity: Build strong relationships across Enterprise Services Management, Risk, and partner organizations. Identify connections, dependencies, and competing priorities across teams and help drive alignment and shared understanding.
• Communications & Engagement: Develop clear, compelling internal communications that connect associates to organizational priorities, decisions, and progress. Partner with leaders to ensure communications are timely, audience-appropriate, and drive understanding and action.
• Team Effectiveness & Culture: Help establish the practices, forums, and ways of working that build a connected and effective organization. Create opportunities for collaboration, engagement, recognition, and shared identity, helping foster a culture associates are excited and proud to be a part of.
• Process & Continuous Improvement: Evaluate how work gets done and design new processes, tools, and approaches that make the organization simpler and more effective. Adapt quickly as priorities and requirements evolve, balancing consistency with the needs of a growing organization.

The Successful Candidate Will

• Thrive in ambiguity and enjoy building structure where established processes or solutions may not yet exist.
• Demonstrate strong judgment and curiosity, with the ability to understand broader business context and translate it into action.
• Be an exceptional communicator, with strong written, verbal, and presentation skills and the ability to tailor communications for associates, partners, and senior leaders.
• Anticipate what is needed next, proactively identify potential challenges, and develop practical and creative solutions.
• Demonstrate excellent organizational skills and the ability to manage multiple priorities, requirements, and deadlines without losing sight of the broader objective.
• Build trusted relationships and influence effectively across teams and levels of the organization.
• Balance strategic thinking with a willingness to own the details required for excellent execution.
• Be self-motivated, collaborative, adaptable, and committed to helping the broader team succeed.

Basic Qualifications

• Bachelor's Degree or military exp