Manager, Project Engagement, Transmission (hybrid schedule)

Eversource Energy; Westwood (MA); On-site; USD 120,000 - 190,000; Full time

Job summary

Eversource Energy seeks a Manager of Project Engagement, Transmission, to lead the Project Services team across the Eastern Massachusetts region. The role focuses on mitigating stakeholder risks during the transmission, vegetation management, and related capital projects within a ~$1 billion annual program.

The position requires strategic oversight of outreach plans, contractor management, and cross-functional collaboration with regulatory and government affairs teams to support execution of the

Qualifications

• Experience leading project-based stakeholder engagement programs.
• Proven track record in managing multiple contractors and field teams.
• Strong communication with customers, community leaders, regulators, and stakeholders.
• Ability to identify, assess and mitigate stakeholder-related risks.
• Leadership in a matrixed organization with project lifecycle focus.

Responsibilities

• Recruits and leads a team of professionals executing stakeholder outreach plans.
• Manages contractor resources to align with outreach and risk-mitigation objectives.
• Oversees stakeholder interactions across project activities to protect scope, schedule, and cost.
• Develops and implements risk mitigation plans for stakeholder-related risks.
• Collaborates with cross-functional teams to align communications and policy goals.
• Tracks KPIs and initiatives to improve department performance.

Skills

Project management

Stakeholder management

Team leadership

Risk mitigation

Communication

Contractor management

Strategic thinking

Right of way coordination

Regulatory liaison

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource is looking for a Manager, Project Engagement, Transmission . As part of a project-based matrixed organization, responsibilities include managing the Project Services (PS) organization in the assigned region to identify and mitigate risk to the company's overall ~$1 billion annual capital program due to stakeholder intervention. Manager of Project Services is responsible for managing the strategic vision, approach and execution of stakeholder outreach efforts throughout the project lifecycle process by aligning strategy with vision; identifying and mitigating project risk; and managing the overall tactical implementation of customer, community and other key influential stakeholder engagement in support of Transmission, Major Distribution, Vegetation Management and, potentially, Gas projects in his/her assigned geographic region. Responsible for recruiting, training, coaching and professionally developing an internal team of professionals who are responsible for the development, coordination and execution of specialized stakeholder outreach plans tailored to suit each project and its unique features, regulatory framework, and stakeholder situations. Manage escalated stakeholder issues, provide thought leadership and decision-making authority, as well as provide oversight for a team of contractor/consultant resources across a large number of projects. Project support may be required in any of the three states in Eversource's footprint but primary responsibilities for this position resides in Eastern Massachusetts.

Essential Functions:

Recruits, develops, trains and leads a team of ~ 10+ professionals responsible for the execution of custom-tailored outreach plans and risk mitigation strategies in support of Transmission, Major Distribution, Vegetation Management, Maintenance, and other strategic projects as directed, to minimize risk due to stakeholder intervention, foster strong relationships with customer, community leaders, key stakeholders, and regulators in support of strategically important annual capital investment plan.

Manages dozens contractor/consultant field outreach and other support resources, ensuring staffing levels are consistent with the needs of the business to achieve outreach and other strategic objectives.

Manages the customer, community leaders and other stakeholder interactions across all ROW work activities; effectively manage stakeholder concerns and issues to avoid adverse impacts to the projects' scope, schedule, and cost throughout the projects' lifecycle across the assigned region.

Oversees and provides strategic vision in support of process improvements or other key initiatives related to project lifecycle, right of way coordination and outreach performance.

Identifies and assesses internal and external stakeholder-related risks and develops and implements risk mitigation plans.

Manages the property impact mitigation and claims process; leads the development of stakeholder agreement process.

Working with various corporate colleagues, manages the development and strategic timing of all related communications, including project messaging, collateral, project web pages, customer and municipal correspondence, briefing materials, videos, etc., ensuring alignment with Strategic Communications vision.

Collaborates internally with cross-functional teams and various departments that support project work to foster strong relationships, collaborate, manage expectations, and identify opportunities for improvement. (Engineering, Real Estate, Siting, Licensing & Permitting, Rights & Survey, Construction, Project Management, Community Relations, Media Relations, Strategic Communications, Government Affairs, Regulatory Affairs etc.)

Works to enhance public perception of Eversource by collaborating with Strategic Communications and other departments on cross-functional initiatives.

Establishes, tracks, reviews, and reports on department KPIs and Key Initiatives.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Skilled and effective communicator with wide range of stakeholders, including customers, community leaders, business organizations, environmental groups, community-based organizations, and regulators.
• Successful track record in Project/Program Management.
• Strong ability to provide both strategic insight and perform detail-based analysis.
• Demonstrated ability to lead and develop a team, provide constructive feedback and mentor direct reports.
• Proven success with managing multiple contractors, each with multiple Field Outreach Representatives, addressing customer and community issues across assigned region.
• Proven track record in planning, coordinating, and managing various projects.
• Strong working knowledge of state siting and perm