Manager Program Operations

Priority Dispatch Corp.; Hamilton (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading organization in Hamilton, OH is seeking a Program Manager to oversee a women's residential substance use treatment program. The role involves strategic leadership, staff supervision, and ensuring compliance with regulations. Ideal candidates will have relevant licensure, management experience, and a commitment to trauma-informed care. The position offers a collaborative work environment and opportunities for professional growth.

Benefits

Medical, dental, and vision insurance

Health Reimbursement Arrangement (HRA)

Generous paid time off (PTO)

Retirement plan with company match

Tuition and student loan reimbursement

Free Continuing Education (CEUs)

Paid license renewal

On-the-job training

Qualifications

• Must be licensed in Ohio – LCDC III, LSW, LPC, LISW, or LPCC.
• Minimum of 2 years of management experience in behavioral health.

Responsibilities

• Provide strategic leadership for the residential treatment program.
• Supervise a multidisciplinary team including clinicians and support staff.
• Ensure compliance with federal, state, and local regulations.

Skills

Leadership

Communication

Organizational Skills

Trauma-Informed Care

Education

Bachelor’s Degree in Psychology

Associates Degree in Counseling

Tools

Microsoft 365

Job description

Job Details

Job Location: Hamilton, OH

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $60,000.00 - $70,000.00 Salary/year

Job Shift: Any

Description

Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking a Program Manager (LSW, LPC, LCDCIII, LISW, LPCC or LICDC) to lead the day-to-day operations of our women's residential substance use treatment program. This role requires a skilled leader with a strong background in clinical programming, staff supervision, and regulatory compliance. The Program Manager will play a vital role in ensuring service excellence, promoting best practices in treatment delivery, and cultivating a culture of empowerment and recovery.

Community Health Alliance is a mission-driven organization committed to providing high-quality, trauma-informed, and gender-responsive care for women on their journey towards recovery. Our residential treatment facility offers a safe, supportive environment where clients receive evidence-based substance use treatment, clinical care, and holistic support tailored to their individual needs.

Compensation increases based on education, experience, and licensure.

Develop a career dedicated to connection, compassion, and community. Community Health Alliance offers career opportunities with purpose.

At Community Health Alliance, our employees are our greatest asset, so we offer a comprehensive benefit program designed to support you and your family.

Our benefits include:

• Affordable medical, dental, and vision insurance
• Company-paid Health Reimbursement Arrangement (HRA)
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6%
• Tuition and student loan reimbursement
• Career ladder with opportunities for professional growth
• Company-paid life insurance
• Free Continuing Education (CEUs)
• Free licensure supervision
• Paid license renewal
• On-the-job training

Job Duties and Responsibilities:

• Provide strategic leadership for the residential treatment program, ensuring alignment with organizational goals, licensing requirements, and clinical best practices.
• Supervise, mentor, and support a multidisciplinary team including clinicians, case managers, residential, and support staff.
• Foster a trauma-informed and culturally responsive treatment environment.
• Monitor program effectiveness and implement quality improvement initiatives.
• Oversee scheduling, resource allocation, and staff coverage to maintain a safe and therapeutic milieu.
• Ensure compliance with federal, state, and local regulations, including licensing and accreditation standards.
• Collaborate with finance and HR teams on budgeting, hiring, and staff development.
• Work with clinical leadership to develop and enhance programming that reflects current best practices in substance use treatment, with a focus on gender-specific and trauma-informed care.
• Assist in implementing evidence-based curricula (e.g., CBT, DBT, Seeking Safety, Motivational Interviewing).
• Serve as a liaison with referring agencies, family members, funders, and community partners.
• Maintain a client-centered approach in all program planning and decision-making.

Note: The position requires rotating on-call hours and variable scheduling.

Qualifications

• Must be licensed in the State of Ohio – LCDC III, LSW, LPC, LISW, or LPCC.
• Associates or Bachelor’s degree in Psychology, Counseling, or a related Human Service Field, or equivalent.
• Bachelor’s or Master’s Degree with LPC or LSW Licensure preferred.
• Minimum of 2 years of management experience with 5 years in the behavioral health field.
• Strong leadership, communication, and organizational skills.
• Knowledge of DSM and ASAM criteria.
• Experience in diagnostic assessments, cognitive-behavioral therapies, and trauma-informed care.
• Supports harm reduction philosophy and medication-assisted treatments as best practices.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams.
• Adept at learning and navigating electronic health record systems.

Community Health Alliance is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status.