Manager - Program Integrity

Qlarant; Arkansas; On-site; USD 90,000 - 130,000; Full time

Job summary

Qlarant is seeking a Program Integrity leader to oversee the optimal performance of the Program Integrity division within enterprise contracts. You will monitor performance metrics, support the Senior Manager in operations, and liaise with government agencies and regulators to ensure compliant programs.

The role requires directing investigations, assessing risks, implementing controls, and mentoring staff to deliver exceptional service and strong engagement across teams.

Qualifications

• Minimum Bachelor's Degree required.
• 8–11 years of experience; 12–14 years preferred.
• Certified Fraud Examiner or Accredited Healthcare Anti-fraud Investigator preferred.

Responsibilities

• Directs teams to monitor compliance with laws, regulations and policies.
• Identify and mitigate risks to program integrity.
• Institute measures to maintain and improve program activity quality.
• Detect and prevent fraud with controls and monitoring systems.
• Assess existing processes for efficiency and compliance.
• Collaborate with departments and external entities on integrity.
• Conduct advanced investigations and take corrective actions.
• Maintain documentation and produce regular compliance reports.
• Instruct staff on relevant integrity matters; ensure policy adherence.
• Manage team performance and conduct reviews for service delivery.

Skills

Leadership

Compliance

Fraud investigations

Data analysis

Stakeholder communication

Risk assessment

Education

Bachelor's degree

Job description

Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for underserved communities.

Best People, Best Solutions, Best Results

Job Summary

Owns responsibility for ensuring the optimal performance of the Program Integrity division within enterprise contracts, continuously monitoring and analyzing performance metrics to identify opportunities for improving processes and procedures. Assists and supports Senior Manager - Program Integrity in operations and administration of contracts, overseeing the day-to-day activities of investigative teams and leading in targeted/strike force reviews and intelligence targeting. Communicates regularly and serves as a liaison with government agencies, regulatory bodies, and other external stakeholders to ensure transparent and compliant company programs.

Essential Functions

• Directs teams to monitor and ensure compliance with relevant laws, regulations, and organizational policies, working to prioritize and collaborate on investigations and fraud schemes.
• Identifies and evaluates potential risks to program integrity and develops strategies to mitigate these risks.
• Installs best of class measures to maintain and improve the quality of program activities, ensuring they meet established standards.
• Formulates and implements strategies to detect and prevent fraud within programs, including establishing controls and monitoring systems.
• Acts independently to assess existing processes for efficiency, effectiveness, and compliance.
• Collaborates with other departments, stakeholders, and external entities to ensure a holistic approach to program integrity.
• Conducts advanced investigations into potential instances of fraud, misconduct, or non-compliance; takes appropriate corrective actions.
• Maintains accurate documentation of program activities and produces regular reports on program integrity metrics and compliance status.
• Instructs program staff on relevant compliance and integrity matters to ensure understanding and adherence to policies.
• Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

Level of Supervision Received

Drives work independently and escalates questions and issues, as needed

Education (can be substituted for experience)

Minimum Bachelor's Degree required

Work Experience (can be substituted for education)

8 - 11 years of experience required; 12 - 14 years preferred

Certification(s)

Certified Fraud Examiner or Accredited Healthcare Anti-fraud Investigator preferred

Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Qlarant is a drug-free workplace. All offers of employment are contingent upon successful completion of pre-employment background and drug screens.