Manager Program Implementation, Street Medicine Operations

CalOptima Health Careers; Orange (CA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Full Office

Comprehensive benefits

CalPERS pension

Generous PTO

Wellness programs

Tuition reimbursement

Professional development

Flexible scheduling

Job summary

CalOptima Health seeks a Manager Program Implementation, Street Medicine Operations to lead the Street Medicine Program and ensure high-quality, compliant service delivery for vulnerable populations. You will oversee daily operations, staffing, onboarding, and multidisciplinary collaboration with internal teams and external partners.

The role emphasizes strategic oversight, budget management, and ongoing program improvement within the CalAIM framework, with in-person work at the Orange, CA

Qualifications

• Bachelor's degree in health-related field plus 5 years overseeing programs that provide social services to vulnerable populations.
• 3 years of progressive leadership experience, including direct supervision of staff.

Responsibilities

• Provide strategic and operational leadership for the Street Medicine Program and oversee day-to-day operations.
• Direct and support staff, including onboarding and performance management.
• Oversee program outreach, budgeting, evaluation, compliance with DHCS/CMS, and collaboration with partners.

Skills

Leadership

Program management

Stakeholder engagement

Communication

Education

Bachelor's degree in health administration, public health, psychology, sociology, public relations, applied or community health, organizational leadership or related field

Job description

Join Us in this Amazing Opportunity

The Team You’ll Join

We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

More About the Opportunity

We are hoping you will join us as a Manager Program Implementation, Street Medicine Operationsand help shape the future of healthcare where you’ll be an integral part of our Medi-Cal & CalAIMteam, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to beFull Office.

• If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.

The Manager Program Implementation (Street Medicine Operations) will oversee the daily operations of CalOptima Health’s Street Medicine Program, ensuring program compliance while monitoring outcomes and supporting teams in delivering high-quality services to vulnerable populations. You will coordinate with internal teams and external partners to ensure effective execution, continuous improvement, and alignment with CalOptima Health’s mission and CalAIM Initiative. You will be responsible for maintaining operational standards, monitoring compliance with regulatory requirements, supporting program evaluation, and fostering collaborative relationships with stakeholders. Additionally, you will assist in onboarding providers, documenting best practices, and facilitating education and outreach efforts. Together, we are building a stronger, more equitable health system.

Your Contributions To the Team:

• 50% - Leadership Functions
  • Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
  • Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.
  • Provides strategic and operational leadership for the Street Medicine Program, ensuring effective day-to-day oversight and long-term program success.
  • Manages direct reports and is responsible for employee selection and onboarding.
  • Oversees workforce planning activities, including staffing forecasts, recruitment strategies, succession planning and talent development to ensure adequate resources to meet operational goals.
  • Establishes performance expectations, monitors employee performance, provides ongoing coaching and feedback, and addresses performance issues in a timely and constructive manner.
  • Guides and supports staff and program supervisors, setting clear priorities and aligning team efforts with departmental and organizational goals.
  • Leads program planning, change management, and full life-cycle implementation of new or enhanced Street Medicine initiatives, service delivery models and operational protocols introduced by DHCS.
  • Oversees compliance with federal, state, and grant requirements and ensures adherence to the program operations manual.
  • Conducts and facilitates team meetings and case conferencing, and provides ongoing mentorship, training, and staff development to strengthen capabilities, reinforce best practices, and support a skilled and compassionate workforce.
  • Develops, updates, and enforces policies, procedures, and operational standards, including requirements related to Medicaid, Centers for Medicare & Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), and Department of Health Care Services (DHCS) Population Health Management (PHM).
  • Manages program resources, risk/issue resolution, and timely completion of requests for quotes (RFQs) and requests for proposals (RFPs).
  • Identifies gaps, leads problem-solving, standardizes tools and templates, and ensures effective stakeholder communications and reporting.
• 45% - Program Oversight
  • Provides strategic oversight of Street Medicine outreach and service delivery, ensuring alignment with CalOptima Health’s mission, the CalAIM initiative, and DHCS priorities.
  • Directs non-clinical operations in Street Medicine, ensuring compassionate, member-centered care in field-based settings.
  • Identifies and advances opportunities for program growth, innovation, and service enhancement.
  • Manages daily operational activities, coordinating effectively with internal teams and external partners to ensure seamless delivery of outreach programs.
  • Collaborates with Quality Improvement to strengthen care quality, member outcomes, and service consistency.
  • Partners with Government Affairs to align program operations with policy and advocacy strategies.
  • Oversees program data collection, analysis, tracking, reporting, and interpretation to monitor health and performance outcomes, guide decision-making and advance continuous improvement.
  • Conducts regular evaluations of Street Medicine programming in partnership with CalOptima Health staff.
  • Oversees program budgets, supports financial planning, and ensures appropriate payment monitoring in collaboration with Finance and Claims.
  • Leads provider onboarding and delivers outreach and education on CalAIM requirements.
  • Facilitates cross-departmental collaboration and shared accountability with internal partners to ensure aligned program implementation, communication and successful initiative execution.
  • Represents CalOptima Health and serves as liaison with regulatory agencies, contractors, county and city partners, and other external stakeholder groups to ensure comprehensive member support, compliance and coordinated Street Medicine operations.
  • Coordinates program operations with Compliance, Communications, and other internal partners to maintain alignment and operational clarity.
  • Stays informed on policy and market trends at the local, state, and federal levels to anticipate impacts and adapt programming accordingly.
• 5% - Other
  • Completes other projects and duties as assigned.

Do You Have What the Role Requires?

• Bachelor's degree in health administration, public health, psychology, sociology, public relations, applied or community health, organizational leadership or related field PLUS 5 years of experience overseeing programs that provide social services to vulnerable populations, including leadership roles in program/project management for large-scale, complex initiatives required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
• 3 years of progressive leadership experience, including direct supervision of staff required.

You’ll Stand Out More If You Possess the Following:

• Master’s degree.
• 2 years of experience in a government or public environment, preferably in Medicare and Medi-Cal programs.

What the Regulatory Agencies Need You to Possess?

• N/A

Your Knowledge & Abilities to Bring to this Role:

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Your Physical Requirements (With or Without Accommodations):

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Ways We Are Here For You

• You’ll enjoy competitive compensation for this role.
  • Our current hiring range is: Pay Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476).
    • The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors.
• This position is approved for Full Office(**If the position is Telework, it is eligible in California only**)
• comprehensive benefits package
• CalPERS pension program and additional retirement packages.
• Additional benefits and perks including:
  • A generous PTO program
  • A quality work life balance
  • Various wellness programs
  • Tuition Reimbursement
  • Professional development opportunities
  • Career development opportunities
  • Flexible scheduling
  • And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.

Our Work Environment:

If located at the 500, 505 Building or a remote work location:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

If located at PACE:

• Work is typically indoors in a clinical setting serving the frail and elderly.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

If located in the Community:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• Employee will occasionally work outdoors in varied temperatures.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

Why Join Us?

We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare.

Our Commitment to You

Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen