Manager - Program Controls and Operations

Citizens; City of Albany (NY); On-site; USD 95,000 - 138,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens seeks a Manager - Program Controls and Operations to oversee property projects and facilities operations, including renovations, relocations, and expansions. You will lead cross-functional teams, manage budgets and risks, and drive process improvements across the project lifecycle.

The role emphasizes leadership of Project Analysts, collaboration with internal teams, and ensuring compliant, on-time delivery with transparent reporting and effective resource use.

Qualifications

• Diploma or equivalent combination of education, training, and progressive professional experience.
• Min 4+ years supporting infrastructure, facilities, property, or real estate operations.
• Experience coordinating day-to-day operations and multiple workstreams.
• Experience cross-functionally with operations, finance, HR, legal, and compliance.
• Strong budgeting, cost tracking, and vendor/contract oversight.
• Effective communication in a matrixed corporate environment.

Responsibilities

• Manage stakeholder relationships with internal teams, contractors, and vendors.
• Budget and cost control across projects, monitor expenses.
• Oversee risk identification and mitigation strategies.
• Provide day-to-day leadership and coaching for Project Analysts.
• Drive process improvements for project execution and reporting.
• Oversee project closeout, documentation, and reconciliation.
• Develop and distribute monthly portfolio and operations dashboards.

Skills

Stakeholder management

Budgeting

Risk management

Team leadership

Process improvement

Project reporting

Education

Diploma or equivalent

Job description

Description

As the Manager - Program Controls and Operations, the incumbent is responsible for overseeing property related projects and operations within an organization. This role involves managing the planning, execution, and delivery of property projects, such as renovations, expansions, or relocations. They collaborate with various stakeholders, including internal teams, contractors, and vendors to ensure successful project outcomes. The role also calls for establishing project goals, developing project plans, and allocating resources effectively. These individuals also monitor project progress, track milestones, and manage risks and issues that may arise. In addition, the incumbent provides leadership and oversight for assigned Project Analysts, ensuring effective project reporting, closeout execution, process consistency, and continuous improvement of project management tools and workflows. Additionally, the incumbent may provide leadership and guidance to team managers and professionals, ensuring effective communication and collaboration throughout the project lifecycle.

Primary Responsibilities Include

• While receiving a moderate level of guidance and direction, the incumbent is responsible for stakeholder management, which includes collaborating with internal teams, contractors, and vendors to ensure effective communication and coordination and the management of stakeholder relationships.

• Additionally, the incumbent is responsible for budgeting and cost control, which entails the use of best practices and knowledge in the development and management of project budgets and monitoring project expenses and implementing cost control measures.

• In addition to stakeholder management and budgeting and cost control, the incumbent is also responsible for risk management.

• The responsibilities pertaining to risk management may include identifying potential risks and developing risk mitigation strategies. Lastly, the incumbent is responsible for team leadership and collaboration, which involves fostering a collaborative team environment, acting as a resource for colleagues with less experience, and promoting open communication and teamwork.

• Provide day-to-day leadership, coaching, and development for assigned Project Analysts, helping ensure consistency in project administration, reporting, documentation, and project delivery support activities.

• Partner with project teams and leadership to identify, develop, and implement process improvements that enhance project execution, reporting accuracy, operational efficiency, and user adoption of project management systems and tools.

• Oversee project closeout processes and reporting, ensuring projects are completed in accordance with established standards, documentation requirements, financial reconciliations, and record retention guidelines.

• Develop, maintain, and distribute recurring portfolio and operational reporting, including monthly project status metrics, closeout tracking, resource reporting, and other management dashboards used to support decision-making and organizational performance.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Diploma or equivalent combination of education, training, and progressive professional experience

• Minimum 4+ years of experience supporting infrastructure, facilities, property, or real estate operations, including exposure to procurement, risk management, and/or project management

• Demonstrated experience coordinating day-to-day business operations, managing multiple workstreams, and delivering initiatives on schedule

• Experience working cross-functionally with internal stakeholders such as operations, finance, HR, legal, and compliance

• Strong understanding of policy-driven environments, budgeting principles, cost tracking, and vendor or contract oversight

• Effective communication, organization, and stakeholder management skills within a matrixed or corporate environment

Hours & Work Schedule

• Monday–Friday with occasional evenings/weekends as needed

• Travel: 25-50%, including occasional overnights.

Pay Transparency

The range for this position is $95,000 - $138,000 per year plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.