Manager, Professional Services (Resource Management)

BlackLine Systems, Inc.; United States; Hybride; USD 98 000 - 123 000; Plein temps

Résumé du poste

BlackLine is seeking an operational leader to manage project staffing and consultant allocation within our Resource Management Center. You will lead a team of implementation consultants, optimize billable utilization, and ensure seamless delivery across client engagements.

Requirements include 5+ years in professional services operations or staffing, 3–5+ years in people management, and hands-on proficiency with Salesforce Certinia.

Qualifications

• 5+ years in professional services operations, resource management, or project staffing
• 3–5+ years in a direct people management or team lead capacity preferred
• Hands on proficiency with Salesforce Certinia is required
• Understanding of enterprise SaaS delivery models familiarity with BlackLine products or accounting platform/finance workflows is a strong plus
• Demonstrated ability to resolve complex scheduling conflicts and manage high volume, matrixed staffing demands
• Strong leadership presence, analytical problem solving skills, and ability to influence cross functional delivery partners

Responsabilités

• Lead, mentor, and develop a team of implementation consultants
• Direct the full allocation lifecycle from request intake to confirmed booking
• Own data integrity in Salesforce Certinia (PSA), overseeing project allocations, bench visibility, skills matrix, and capacity forecasts
• Act as the primary liaison for Portfolio Leaders, Implementation Managers and Engagement Managers
• Monitor, analyze, and present key operational metrics including consultant utilization and forecast variance
• Continuously refine resource request workflows, tooling, and governance

Connaissances

People Leadership

End-to-End Staffing

System & Data Governance

Stakeholder Partnership

Operational Reporting

Process Optimization

Formation

Bachelor’s degree or equivalent practical experience

Outils

Salesforce Certinia

Description du poste

Make Your Mark: BlackLine is seeking an operational leader to manage project staffing and consultant allocation within our Resource Management Center (RMC). In this role, you will lead a team of implementation consultants to optimize billable utilization, align expertise with customer demand, and ensure seamless delivery execution across client engagements.

You’ll Get To:

• People Leadership: Lead, mentor, and develop a team of implementation consultants, establishing high standards for operational excellence and request fulfillment.
• End-to-End Staffing: Direct the full allocation lifecycle from request intake to confirmed booking proactively resolving scheduling bottlenecks and competing priorities.
• System & Data Governance: Own data integrity in Salesforce Certinia (PSA), overseeing project allocations, bench visibility, skills matrix, and forward looking capacity forecasts.
• Stakeholder Partnership: Act as the primary liaison for Portfolio Leaders, Implementation Managers and Engagement Managers, ensuring talent alignment with project scope, milestones, and client commitments.
• Operational Reporting: Monitor, analyze, and present key operational metrics including consultant utilization, supply vs demand trends, and forecast variance.
• Process Optimization: Continuously refine resource request workflows, tooling, and governance to improve operational velocity, transparency, and stakeholder satisfaction.

What You’ll Bring:

• Professional Experience: 5+ years in professional services operations, resource management, or project staffing; 3–5+ years in a direct people management or team lead capacity preferred.
• Systems Expertise: Hands on proficiency with Salesforce Certinia is required.
• Industry Knowledge: Understanding of enterprise SaaS delivery models familiarity with BlackLine products or accounting platform/finance workflows is a strong plus.
• Operational Excellence: Demonstrated ability to resolve complex scheduling conflicts and manage high volume, matrixed staffing demands.
• Communication & Collaboration: Strong leadership presence, analytical problem solving skills, and the ability to influence cross functional delivery partners.
• Education: Bachelor’s degree or equivalent practical experience.

Thrive at BlackLine Because You Are Joining: A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Salary Range: $98,000.00-$123,000.00

Pay Transparency Statement: Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans. We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive. BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form. Accommodations: BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Wondering what it’s like to work at BlackLine? Don’t take our word for it. We’ve been voted Best Place to Work by Inc. Magazine four years in a row. Built in LA ranks us in their top 100 Best Places to Work in LA. Reviewers on Glassdoor say we have “smart and kind people,” “phenomenal culture,” and “good work/life balance.”

At BlackLine, we follow a comprehensive recruitment process which is undertaken by our talent acquisition team. We conduct personal interviews of all potential job seekers and do not follow practice of making employment offers based solely on a candidate’s resume. We do not solicit any payment under the name of security deposit and/or visa/work-permit processing fee, etc., either refundable or non-refundable, at any stage of the recruitment process.