Manager, Professional Services - Public Sector

Celonis; New York (NY); On-site; USD 160,000 - 210,000; Full time

Job summary

Celonis is seeking a Public Sector Services Manager to lead a team of 10+ Consultants and Project Managers across North America, guiding deployments of our Process Intelligence platform for government and education customers.

You will drive services sales cycles, scope projects, create proposals, and ensure strong customer engagement. You’ll partner with Sales and Value Engineering to maximize value, adoption, and measurable ROI.

Qualifications

• Experience leading a team of 10+ consultants and project managers.

Responsibilities

• Sales: position and sell the right services, support ACV land and expansion with Sales and Value Engineering.
• Delivery: manage a portfolio of projects across large customers, ensure timely, high-quality deployments and measurable business impact.
• Value and Adoption: drive adoption plans, including user onboarding, training and knowledge transfer with the Academy.

Job description

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

The Role:

As a Public Sector Services Manager, you will lead, guide and develop a team of 10+ Consultants and Project Managers. You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles, incl. project scoping and service proposal creation, and ensure strong customer engagement management.

You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform.

The Work You’ll Do:

• Sales - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets
• Delivery - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
• Value and Adoption - Drive a value-focused mindset within the team, ensure project governance to deliver rapid, tangible improvements and fast ROI; drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy.