Manager, Professional Services - Platform Remote (United States)

Rippling; California (MO); Remote; USD 108,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for their Professional Services team. This role is pivotal in transforming customer experiences through innovative solutions within a comprehensive platform. You will lead a talented team, ensuring high standards and seamless implementations while collaborating with various departments. Your expertise in SaaS products and problem-solving will be crucial as you navigate complex challenges and drive improvements. Join a vibrant company culture that values collaboration and employee growth, and be part of a mission to revolutionize workforce management. This is an exciting opportunity for those passionate about making a significant impact.

Qualifications

• 5+ years of experience in SaaS implementation or professional services.
• Strong prioritization, time management, and problem-solving skills.

Responsibilities

• Lead and mentor a global team of consultants for optimal customer experience.
• Collaborate cross-functionally to enhance implementation plans and customer success.

Skills

SaaS Implementation

Problem Solving

Time Management

Team Leadership

Attention to Detail

Data Migration

SQL

API Integrations

Job description

Manager, Professional Services - Platform

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

Rippling’s Professional Services team is responsible for ensuring customers see an incredible business transformation through the Rippling Platform product suite. This includes an array of products such as automated workflows, reporting, custom dashboards, custom objects, custom apps, approvals, and more.

Professional Services engagements are consultative. Our consultants deeply understand the customers’ unique needs and offer creative solutions for complex problems directly in the Rippling environment. The ideal candidate for this role has experience implementing SaaS products, advocates for the team and customer, and is a critical thinker/natural problem solver. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

What you will do

• Mentor, hire, and lead a global team of organized and knowledgeable consultants who create minimal escalations.
• Create a culture of:
• Your team comes first as they are the key to the customer experience and success for Rippling and its customers.
• Impeccable commitment to timelines and ownership of tasks.
• Work cross-functionally with sales, customer success, and product management to create highly effective implementation plans while improving the overall customer experience.
• Lead training for internal and external resources to increase the overall knowledge of Rippling Platform products.
• Design and revise documentation to set the team up for success.
• Actively contribute to the development of platform products through collaboration with product and engineering.
• Regularly coordinate with product and engineering teams to fix bugs and launch new features.
• Serve as a connector between engineering, product, and other customer-facing teams.
• Organize beta programs for new features in the platform product suite.
• Measure the effectiveness and quality of our professional services engagements, continuously suggesting improvements.

What you will need

• 5+ Years of experience implementing SaaS or on a professional services team.
• Strong prioritization and time management.
• Boundless energy to help other teams and your customers… all with a “can-do” attitude!
• Strong attention to detail and ability to solve complex, interdependent problems.
• Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain.
• Experience with migrating data and managing multiple cutovers.
• Nice to Have:
• Experience writing SQL.
• Experience working with custom API integrations.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

108,000 - 180,000 USD per year (US Tier 1)

97,200 - 162,000 USD per year (US Tier 2)

91,800 - 153,000 USD per year (US Tier 3)