Manager, Professional Services - ONESOURCE (Foreign Trade)

Refinitiv; New York (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Flexibility & Work-Life Balance

Travel up to 20%

Relocation assistance

Casual attire

Job summary

Thomson Reuters in New York, NY seeks a GTM Manager within Corporates Professional Services to lead a team of 10 consultants delivering best-practice Global Trade and indirect tax implementations for Fortune 500 clients. You will partner with Sales to drive revenue and PS upsells, shaping design and solution documents for high-visibility projects.

You will coordinate with Product Management and Engineering to ensure end-to-end delivery, cultivate client relationships, and guide teams to

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to lead a team and promote engagement.
• Ability to partner with Sales and drive commercial conversations.
• Ability to work on multiple initiatives concurrently.
• Self-starter with initiative to drive results.
• Proficient with standard business software (Microsoft Office).
• Creative problem-solving skills and willingness to drive innovation.
• Experience working in diverse environments.

Responsibilities

• Interact with client Global Trade, Compliance, Tax and Technology professionals in Fortune 500 clients.
• Lead a team of PS consultants and support their professional development.
• Lead requirements sessions and translate into design documentation for complex projects.
• Collaborate with Product Management & Engineering to deliver end-to-end solutions.
• Ensure implementations run smoothly and meet deadlines.
• Maintain positive client relationships and manage escalations.
• Lead on large, complex projects as required.
• Support sales through commercial conversations and SOWs.
• Drive upsells and revenue growth.

Skills

Interpersonal skills

Team leadership

Sales partnership

Multi initiative management

Self-starter

Microsoft Office

Creative problem-solving

Diversity & inclusion

Education

Degree or Diploma in Finance / Accounting / Supply Chain / International Business / CS

Tools

Microsoft Office

Job description

Job Description: Allow us to introduce ourselves. We are an enterprise software, content and services provider of Global Trade and Tax solutions – meaning, we build software to help companies manage international trade and complex tax needs. Our ONESOURCE Indirect Tax and GTM software helps companies get their products across borders and into the hands of consumers like you. We’re looking for smart, creative, individuals to work directly with our customers and implement our software. As a PS GTM Manager you will be driving exciting opportunities interfacing with customers & internal teams while supporting global corporations. You will be shepherding a team of consultants to ensure their professional growth as well as the collective success of delivering to our clients. Through this experience you will gain a greater understanding and appreciation for how corporations are being run in today’s markets. Within this program we offer extensive training, mentoring, and guidance to start you on the path to a successful career in consulting at Thomson Reuters. You will be trained in best practices, methodologies, and gain the technical and functional skills required to drive and manage a team across enterprise software projects focused on supporting Global Trade, Compliance and Tax departments. You will also be exposed to the ONESOURCE platform and all services provided across our Corporates business. As a member of the Professional Services team, you will strive to enable and simplify the work of Global Trade, Compliance and Tax professional in Corporations focusing on Indirect Tax and Global Trade.

Summary of Position

The GTM Manager will work closely with other PS Managers and his/her team members to ensure we're successfully delivering best practice implementations to our clients while continuing to push the envelope towards growth opportunities. The GTM Manager will also work closely with Sales to drive Sales Revenue and PS Upsells. This position is part of the Corporates Professional Services department. We deliver enterprise Global Trade, Compliance and software that provides critical information and software solutions to companies of all sizes.

Key Responsibilities

• Interact with client Global Trade, Compliance, Tax and Technology professionals in Fortune 500 clients
• Lead a team of 10 PS consultants, supporting their professional development
• Lead business and requirements sessions and formulate into design/solution documentation for high visibility and complex projects
• Engage with other key teams such as Product Management & Engineering within Thomson Reuters as appropriate to deliver end to end solutions
• Ensure team's implementations are running smoothly and tracking towards timely completion
• Promote positive relationships with our clients and handle any potential escalation issues that arise within the team's projects
• Perform lead role as applicable on large, complex projects
• Support sales teams by partnering as the PS representative in commercial conversations and creating SOWs
• Drive $1M in Upsells
• Drive > $1.5M in Sales Support
• Drive > $1.5M in Revenue

Required Qualifications

• Must have excellent interpersonal and written communication skills and know how to share information professionally and concisely
• Must be able to effectively lead a team and promote engagement
• Must be able to partner with Sales and drive commercial conversations
• Ability to work on multiple initiatives concurrently
• Ability to be a self-starter
• Proficient in working with computers and standard business software like Microsoft Office
• Creative problem-solving skills & motivated to drive innovation
• Ability to work in a diverse work environment

Preferred Qualifications

• 7+ years relative work experience
• Exposure to Global Trade or Supply Chain Businesses, Indirect Tax, Compliance and/or Tax Return processes
• Experience with commercial conversations
• Leadership or mentorship experience and responsibilities
• Experience with process analysis, design & mapping
• Experience Implementing Enterprise Software including Cloud Solutions and third-party applications
• 20% travel, as needed, to client sites
• Offsite Training , Industry events and assist with implementations
• Ability to Relocate if needed

Education Required Higher Education Degree or Diploma – Finance, Accounting, Supply Chain, International Business or Computer Science preferred

Bonus points Casual attire Team outings at the U.S. National Whitewater Center, Topgolf, escape rooms, bowling, and more Charitable opportunities such as 5k runs and fundraisers Easy walking distance to several restaurants, including Starbucks for that midday slump Running groups, pick-up games, several co-ed sports leagues, and a gym to keep you moving

What’s in it For You?

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and