Manager, Professional Services (Brightflag)

Wolters Kluwer; New York (NY); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Competitive salary: $160,000–$180,000

PTO 15 days + 8 holidays + 5 flexible

401(k) with company match

Job summary

Brightflag, part of Wolters Kluwer’s enterprise legal management platform, seeks a Senior Implementation Consultant to lead a growing team on the East Coast. You will coach a team, run regular 1:1s, and own career development while ensuring balanced workloads and scalable processes.

You’ll collaborate with Product and Operations to improve playbooks, drive customer satisfaction, and support hiring/onboarding for fast ramp-ups in a remote or NY-hybrid setting.

Qualifications

• 5+ years, with significant people management experience.
• Exceptional project management skills.
• Strong people management and coaching skills.
• Ability to design and implement methodologies and processes at scale.
• Stakeholder management and the ability to influence cross-functional teams.

Responsibilities

• Leads and develops a growing team of Implementation Consultants, coaching and people management.
• Conducts regular 1:1s and owns career planning for each team member.
• Manages performance with empathy and clarity, balancing workloads.
• Tracks and reports key implementation metrics to monitor effectiveness.
• Oversees adherence to implementation methodology and customer engagement best practices.
• Promotes collaboration and knowledge-sharing within the team.
• Supports hiring by participating in interviews and assessing candidate fit.
• Leads cross-functional initiatives to support operational improvements.

Skills

People management

Project management

Coaching

Stakeholder management

Leadership

Technical background

Job description

Job Posting Location & Eligibility

This position is available across the East Coast, US, as a remote role, or within the New York area as a hybrid role with 2-3 days in the office. Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/self sponsorship for this role.

What You Will Be Doing

Leads and develops a growing team of Implementation Consultants, acting as their primary coach and people manager Conducts regular 1:1s, provides ongoing feedback, and owns career planning and development for each team member Manages performance with empathy and clarity, ensuring balanced workload distribution across the team Tracks and reports on key implementation metrics to monitor team effectiveness Oversees adherence to implementation methodology, project management standards, and customer engagement best practices Continuously improves implementation processes to drive efficiency, scalability, and customer satisfaction Provides strategic input to leadership on scaling the Professional Services function Owns onboarding and training for new team members to ensure fast and effective ramp-up Acts as an escalation point for implementation-related challenges and blockers Maintains and enforces standardized implementation playbooks for consistent customer experiences Promotes collaboration and knowledge-sharing within the team Supports hiring by participating in interviews and assessing candidate fit Partners with Product to deliver structured feedback from the field Leads cross-functional initiatives to support operational improvements

Skills & Experience

To be successful in the role, you need: 5+ years, with significant people management experience required of relevant experience. Exceptional project management skills Strong people management and coaching skills Ability to design and implement methodologies and processes at scale Stakeholder Management and the ability to influence and align cross-functional teams Adaptability & Resilience - ability to lead a team through change and ambiguity The following are a bonus! Technical background

Life @ Brightflag

We're growing fast and so is the experience we can offer you: A huge opportunity to make a real impact, to shape what we do and where we are going. The exposure and challenge you need to learn, grow and progress your career in a high growth environment. Complex technical and business problems to solve and the trust and autonomy you need to go and solve them. A sound, helpful team, in a friendly, values-driven and inclusive environment.

Benefits & Perks

• Competitive base salary range of $160,000 to $180,000USD plus bonus based on skills and experience.
• 15 days PTO plus 8 scheduled Holidays and 5 Flexible Holidays.
• 401(k) plan with company match.

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

About Brightflag

Hi, we're Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control. Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel. Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $128,900.00 - $226,025.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

• Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.