Manager, Professional Services

Perforce Software

Minneapolis (MN)

On-site

USD 132,900 - 169,450

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision benefits

Retirement benefits

Life insurance

Wellness programs

Paid time off

Job summary

A leading technology provider in Minneapolis is looking for an experienced Professional Services Manager to oversee technical projects and lead a team of consultants. Candidates should have a bachelor's degree and at least 5 years of relevant experience. The role involves managing client relationships, project deliverables, and leading a remote team to ensure high-quality service and client satisfaction. Competitive salary and benefits offered.

Qualifications

5 years experience in managing intricate technical projects.
Strong leadership skills with experience in implementing new initiatives.
Flexibility in a rapidly changing environment.

Responsibilities

Cultivate client relationships and manage Professional Services projects.
Ensure successful project delivery and client satisfaction.
Organize and lead project meetings like stand-ups and retrospectives.

Skills

Client-centric approach

Exceptional interpersonal skills

Proven leadership capabilities

Proficiency in Microsoft Excel

Strong communication skills

Analytical mindset

Education

Bachelor's degree in a technical or quantitative field

Tools

Salesforce.com

Atlassian suite

Job description

This range is provided by Perforce Software. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$132,900.00/yr - $169,450.00/yr

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary

As the Manager of our Professional Services division, you will oversee technical projects for both new and current clients while leading a team of technical consultants. This multifaceted role requires you to ensure the successful delivery of prominent and intricate engagements, encompassing project expectations, communications, scope, timeline, and the execution of deliverables. Additionally, you will handle daily team management responsibilities. The ideal candidate will possess a customer-focused and outcome-oriented approach, with a track record of leading teams ranging from 10 to 20 members, ideally in a global setting.

Requirements

Bachelor's degree in a technical or quantitative field, or equivalent professional experience
A minimum of 5 years experience in managing intricate technical projects
Proficient knowledge of project execution and process enhancement methodologies
A client-centric approach with a commitment to delivering top-tier service experiences
Proven leadership capabilities, with a track record of introducing and embedding new processes and initiatives both within and outside your immediate team
Exceptional interpersonal abilities essential for effective team leadership and client interactions
Familiarity with workflow management tools, notably Salesforce.com and the Atlassian suite
Proficiency in Microsoft Excel
Stellar communication skills, adept at simplifying intricate technical procedures for non-technical stakeholders
Superior time management capabilities with the skill to efficiently juggle multiple high-priority assignments
A meticulous approach complemented by a robust analytical mindset and a high degree of accountability
Flexibility to thrive in a rapidly changing environment, with the capacity to work autonomously when necessary
An innate curiosity and willingness to learn about emerging technologies and processes
Certifications such as Certified Scrum Master, PMP, or other relevant industry certifications are advantageous but not mandatory

Responsibilities

Cultivate client relationships and spearhead the orchestration of significant Professional Services projects, encompassing discovery, resource alignment, and drafting Statements of Work (SOWs)
Act as the main liaison for Professional Services ventures from inception to execution
Extract requirements and devise comprehensive project blueprints that are transparently communicated to all stakeholders
Independently make decisions, ensuring client project success and overall satisfaction, while managing potential project risks or dependencies
Organize and lead stand-up, sprint planning, sprint review, and retrospective sessions for projects under your purview
Proactively address and resolve potential project impediments
Act as a reservoir of knowledge on essential services, operational guidelines, and methodologies offered to Perforce clientele
Collaborate innovatively with Perforce departments like Technical Support, Product Development, and Sales
Champion internal drives within the Professional Services sector to foster the uptake of novel methodologies and practices
Proactively spot and capitalize on avenues for growth and diversification in collaboration with Perforce clients

Team Leadership

Guide remote teams of professional services consultants and project managers across different time zones, ensuring stellar client experiences
Propel service revenues to surpass business objectives
Present key performance indicators related to team management, such as utilization and quality of delivery, to relevant stakeholders
Offer KPI reports for the Professional Services Office (PSO) on metrics like future service bookings forecasts, project revenue, backlog, and consultant utilization
Allocate resources aptly for incoming Professional Services ventures
Pinpoint and address gaps within the PSO concerning capacity planning, support, or tool adoption
Mentor, guide, and upskill PSO team members
Oversee the onboarding process for new PSO recruits
Establish and document processes that enhance Time to Value (TTV), Customer Satisfaction (CSAT), and Return on Investment (ROI) for Perforce solutions
Formulate and promote strategies related to professional services
Engage in cross-functional initiatives aimed at refining professional services offerings
Act as the primary escalation point for issues within the PSO, including project conflicts and resolutions
Undertake any other relevant tasks as required

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com

EOE &Belonging Statements | Perforce Software

Seniority level