Manager, Professional and Member Engagement

American Pharmacists Assoc; Washington (District of Columbia); Hybrid; USD 68,000 - 82,000; Full time

Benefits offered by this job

Hybrid schedule

Employer paid Life, AD&D, and Short‑/T

401(k) with employer match

Thirteen paid holidays

Paid time off

Professional development funds

Job summary

American Pharmacists Association in Washington, DC is hiring a Manager, Professional and Member Engagement. This full-time role is hybrid (in-office Tue/Thu) with a salary range of $68,000 to $82,000 per year.

The candidate will lead member engagement initiatives, coordinate conference activities, and oversee programs, while collaborating with internal teams to enhance the APhA ENGAGE platform and member communications.

Qualifications

• Bachelor’s degree in business, marketing, project management, organizational management, or relevant field recommended.
• 3+ years in an association project management role with success in member engagement and marketing.

Responsibilities

• Manage day-to-day operations of APhA Communities and governance processes.
• Plan and coordinate member engagement activities at conferences and events.
• Collaborate to manage and improve APhA ENGAGE platform usage and analytics.
• Serve as liaison among members, volunteers, and staff to address inquiries and uphold branding.
• Oversee departmental programs, projects, and leadership updates.
• Coordinate Fellows programming and engagement activities within the approved budget.

Skills

Healthcare engagement

Project management

Data analytics

Oral and written communications

CRM systems

Team collaboration

Travel ability

Education

Bachelor’s degree in business/marketing/related field

Tools

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Professional and Member Engagement

PRACTICE AFFAIRS Full Time Washington, DC, US

Salary Range: $68,000.00 To $82,000.00 Annually

Manager, Professional and Member Engagement

Washington, D.C.

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration shows us that by working together and leveraging skills, talents, and strengths, we can achieve greater results than those achieved by individuals. Collaboration means active listening and open communication, sharing knowledge, and supporting each other with a commitment to the team’s success to achieve shared objectives.

Lifelong Learning is a commitment to continuous personal and professional growth through a proactive mindset, adaptability, and pursuit of new skills to enhance performance and drive innovation at APhA.

Excellence is about striving for the highest quality and standards in all aspects of our work. It involves consistently striving to improve, delivering outstanding performance, and achieving superior quality within the organization and for members. Excellence encourages individuals to go beyond the ordinary and to inspire others to do the same.

Accountability means taking responsibility for our actions and decisions, and for their outcomes – both individually and collectively. This includes following established processes, taking initiative and holding others accountable.

Respect involves valuing each person's unique contributions, treating others with kindness, and fostering a culture of mutual appreciation. Respect means listening actively, acknowledging diverse perspectives, presuming positive intent, and maintaining professionalism in all interactions.

WHAT YOU’LL DOAs the Manager, Professional and Member Engagement, you will:

• Manage the day-to-day operations of APhA Communities, including procedures, governance, conflict resolution, volunteer appointments, staff liaison coordination, and leader support.
• Plan and coordinate member engagement activities at APhA conferences, meetings, summits, caucuses, and networking events in partnership with internal teams.
• Collaborate with Membership Operations to manage and improve APhA ENGAGE through discussion monitoring, member communications, usage analytics, privacy compliance, and platform recommendations.
• Serve as a liaison among members, volunteer leaders, staff, and cross-functional teams; address inquiries and feedback while advocating for member needs and consistent APhA branding.
• Manage departmental programs and special projects, including timelines, resources, correspondence, meeting materials, reports, records, and leadership updates.
• Coordinate APhA Fellows programming and engagement activities throughout the year, supporting implementation within the approved annual budget.

WHO WE’RE LOOKING FOR
APhA may be the right fit for you have:

Experience and Education Required:

• A bachelor’s degree in business, marketing, project management, organizational management, or other relevant field experience is recommended.
• 3+ years of experience in an association project management position with demonstrated success as it relates to member engagement and marketing.

Skills, Knowledge, and Abilities Required:

• A passion for working with healthcare providers.
• organized with strong project management skills.
• strong data analytical, problem-solving skills, ability to develop innovative solutions and effectively implement strategies.
• Excellent oral and written communications skills.
• Experience with association and customer relationship management systems.
• Able to work independently, as part of a team, and effectively with volunteers to convene meetings and facilitate training/discussion that ensures member engagement.
• Excellent interpersonal skills, a positive member-service philosophy and professional demeanor.
• Able to travel as appropriate to execute duties of the position including the APhA Annual Meeting and Exposition and other meetings as appropriate.

LOCATION: Washington, DC – Hybrid, two days a week in the office (Tuesday & Thursday)

MORE ABOUT US
APhA offers a comprehensive and competitive compensation and benefits program that includes:

• A salary of $68,000-$82,000 that commensurate with experience
• Hybrid Work Schedule (T/TH in office)
• Employer paid Life, AD&D, and Short-Term Disability Insurance
• Traditional & Roth 401(K) plans with employer match
• Thirteen paid holidays
• Four floating holidays
• Generous Paid Time Off Policy
• Paid Medical Leave/Paid Family Leave/Paid Parental Leave
• Professional Development Funds
  

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

Applicants must be currently authorized to work' in the United States on a full-time basis.