Manager, Product Support

Abbott Laboratories; California (MO); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Abbott Laboratories seeks a Manager, Product Support to lead a diverse Operations team focused on design transfer of new products, post-launch product support, and risk mitigation within next-generation sequencing (NGS).

You will design studies, oversee execution and reporting, and staff and establish procedures in close coordination with R&D, Manufacturing, and Supply Chain, guiding cross-functional projects with best practices to ensure business needs are met and the Manufacturing Sciences

Responsibilities

• Lead a diverse Operations team focused on design transfer of new products, post-launch product support, complex issue resolution, process improvement/enhancement, and risk mitigation in next-generation sequencing (NGS).
• Design studies, oversee execution and reporting, staff and establish systems and procedures in coordination with R&D, Manufacturing, and Supply Chain.
• Oversee cross-functional projects and implement best practices to meet business needs; lead Manufacturing Sciences by setting direction and fostering employee growth.

Job description

The Manager, Product Support role will lead a diverse team within Operations responsible for Design Transfer of new products, post-launch product support, complex issue resolution, process improvement/enhancement, and risk mitigation activities primarily within next-generation sequencing (NGS). This role will be responsible for study design, execution, reporting and will equip, staff, and establish systems and procedures in close coordination with R&D, Manufacturing, Supply Chain, and other stakeholders. The Manager, Product Support role will oversee cross-functional projects and implement best practices to ensure the area meets business needs and will lead the Manufacturing Sciences team by setting direction and creating a work environment that encourages goal realization and employee growth.