Manager - Product Support

USA Compression; Broussard (LA); On-site; USD 95,000 - 140,000; Full time

Job summary

USA Compression Partners, LP is seeking a Product Support Manager to coordinate 1st-time start-up activities for our fleet equipment and manage commissioning and warranty services. The role requires collaboration across Fleet, Engineering, Commercial, Operations, Manufacturing, and Aftermarket Service, with external customer engagement and travel up to 60%.

You will guide technical teams, ensure ERP processes, and deliver on time while maintaining safety.

Qualifications

• Bachelor’s degree (preferable) or 8 years minimum experience in related field.
• Proficient in Microsoft Word and Excel.
• Experience working in SAP is preferred.
• Customer service oriented.
• Strong verbal, written, and interpersonal communication skills.
• Ability to problem solve.
• Strong clerical and organizational skills.
• Ability to work independently and with a team.
• Applicant must have the ability to legally work in the U.S.
• Proven customer service skills and the ability to interact with customers professionally.

Responsibilities

• Coordinate, schedule, and execute 1st time start-up activities for new fleet equipment.
• Coordinate personnel for on-site supervision of start-ups and commissioning activities.
• Manage scope, schedule, and budget for start-up and commissioning.
• Submit OEM commissioning & warranty documentation.
• Perform ERP system process steps for commissioning & warranty activities.
• Develop and maintain customer relationships and provide technical guidance as needed.
• Oversee project travel, material, and labor expenses and reporting.
• Mentor and develop team members; ensure a safe work environment.

Skills

Microsoft Word and Excel

Customer service

Verbal and written communication

Problem-solving

Organizational skills

Team leadership / mentoring

Ability to work independently

US work authorization

Education

Bachelor’s degree or technical/trade cert OR 8 years related experience

Tools

SAP

Job description

USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers.

Key Business Objectives:

The Product Support Manager reports to the Director of Engineering. The position is responsible for coordinating, scheduling, and executing activities related to 1st time start-up on new fleet equipment, and commissioning & warranty services for manufactured sold equipment. The role will be required to be forward facing with personnel from the following USA Compression departments: Fleet & Engineering, Commercial & Operations, Manufacturing, and Aftermarket Service. The role will also be required to be forward facing with external Customer representatives, service vendors, and suppliers. All USA Compression employees are responsible for maintaining a safe and professional work environment.

Duties and Responsibilities:

• Coordinate, schedule, and execute 1st time start-up activities for new USA Compression fleet equipment.
• In conjunction with the Fleet Technical Services Manager, coordinate Compression Specialist personnel to perform on site supervision for all 1st time start-up activities.
• Manage the scope, schedule, and budget for all 1st time start-up activities.
• Complete and submit all OEM commissioning & warranty documentation.
• Perform all ERP system process steps as required for 1st time start-up.
• Coordinate, schedule, and execute commissioning & warranty activities or services for new USA Compression manufactured sold equipment.
• Work with the Manufacturing Commercial team to provide technical guidance for commissioning services proposal generation.
• In conjunction with the Fleet Technical Services Manager, coordinate Compression Specialist personnel to perform on site supervision for all commissioning & warranty activities or services.
• Manage the scope, schedule, and budget for all commissioning & warranty activities or services.
• Complete and submit all OEM commissioning & warranty documentation.
• Work with the USA Compression Manufacturing Quality Assurance and Engineering teams for corrective action and product improvement implementation.
• Complete and submit all USA Compression Manufacturing quality assurance documentation for processing warranty claim submissions.
• Perform all ERP system process steps as required for commissioning & warranty activities or services.
• Ensure projects are efficiently organized and seamlessly executed from start to finish.
• Review and approve all purchases for project travel, material, and labor related expenses.
• Oversee development and goal setting for the team.
• Develop and maintain internal and external customer relationships.
• Ensure projects are efficiently organized in order to minimize travel and response time.
• Assist in the coordination of and provide technical support to Operations, Engineering, Sales/Marketing and Manufacturing personnel.
• Review forecast and manage scope, schedule, and budget providing reports in various formats.
• Provide support or lead miscellaneous projects to achieve company goals as required.
• Manages subordinates in performing their job duties in a safe and efficient manner providing mentoring and development as needed.
• Any other duties or responsibilities as assigned by the supervisor.
• Encourage, develop, and ensure a safe work environment.
• Full-time salary position.

Skills / Capabilities and Education:

• Bachelor’s degree (preferable), technical, or trade school certification, or 8 years minimum experience in related field
• Proficient in Microsoft’s suite of applications particularly Word and Excel.
• Experience working in SAP is preferred.
• Customer service oriented.
• Strong verbal, written, and interpersonal communication skills.
• Ability to problem solve.
• Strong clerical and organizational skills.
• Ability to work independently and with a team.
• Applicant must have the ability to legally work in the U.S.
• Proven customer service skills, industry specific product/services knowledge, and is able to deal with customers tactfully and efficiently.
• Demonstrated ability to maintain a consistent and positive customer service image, frequently under difficult conditions.
• Demonstrated planning and organizational skills necessary to prioritize, and coordinate workload.
• Proven hands‑on leadership experience, providing a highly motivated and passionate work/leadership style, with team building experience; able to motivate and empower others and identify the best people for the job.

Working Conditions:

• Ability to perform in a high stress environment.
• Travel is required up to 50-60% of the time worked.
• Periodic lifting requirements in excess of 50 pounds.
• Ability to spend most of the time sitting or standing in a comfortable position with ample opportunity to move about.
• Ability to read and interpret data as well as having the capacity to professionally and effectively communicate (verbally and written) with both company and outside personnel.
• Exposure to noise levels in excess of 85dBA, potentially hazardous chemicals and materials, and extreme weather conditions.
• Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. The work environment may be in hazardous locations.
• There is a strong emphasis on safety while working with heavy equipment and machinery.