Manager, Product Manager, Customer Restrictions

Capital One; McLean (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Capital One is seeking a Manager, Product Manager for the Customer Restrictions team. This role focuses on building data-driven product solutions to protect customers from fraud and enable faster access to funds.

You will shape roadmaps, collaborate with data, technology, and business partners, and drive customer-centric outcomes. The position sits within Capital One's Customer Data Product organization, emphasizing real-time experiences, scalable data tools, and transformational leadership

Qualifications

• Bachelor's or Master's degree in a quantitative field required.
• Experience with product management in data or fintech preferred.

Skills

Intellectually Curious

Communicator

Do-er

Customer Focus

Learner

Team Player

Education

Bachelor's or Master's Degree in a quantitative field

Job description

Manager, Product Manager, Customer Restrictions

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

Capital One's Customer Data Product team is building a data destination of platforms, products, and processes that is well-managed and easy to govern, and where data is easy to find, understand, and use to enable real-time intelligent experiences. We excel in building, and supporting adoption of, scalable data tools and products as we build towards a modern, real-time, data environment.

As the Product Manager for the Customer Restrictions team plays a critical people leadership role in achieving our goals. Our data ecosystem plays a critical role in improving customer experience by enabling real-time, intelligent updates to unlock capabilities that will protect our customers from fraudulent activity and create quicker access to their funds by accelerating the response time. This role is crucial for transforming the data experience for all of our customer personas across Small Business Bank and will play a leading role in shaping local and partner roadmaps as we define shared capabilities that can be scaled across our line of business, and Enterprise.

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions


• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence


• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value


• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks


• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

We want you if you are:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges


• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you


• Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work


• Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs


• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help


• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  
  
  
  • A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing