Manager, Product Manager - Case Servicing

Capital One National Association; New York (NY); On-site; USD 179,700 - 205,100; Full time

Job summary

Capital One is seeking a Manager of Product Management for Case Servicing Strategy in New York, NY. The role requires juggling multiple stakeholders and rapidly learning new domains while guiding discovery and ideation with cross‑functional teams.

The candidate will translate business strategy into consumer‑facing digital products, leading cross‑functional collaboration with tech and product management to implement solutions. Eligible for incentive compensation along with base salary.

Qualifications

• Bachelor’s degree in any field and at least 3 years of Product Management experience.
• Currently pursuing one of the listed degrees with an expected completion by start date.
• Experience translating business strategy into consumer facing digital products.

Responsibilities

• Lead discovery and ideation and partner with product managers and tech teams for implementation.

Skills

Experience translating strategy into d

Education

Bachelor’s degree + 3 years PM experience

Bachelor’s or Master’s in quantitative field or related

Job description

About the Team

Customers have high expectations for servicing experiences, demanding digital‑first, intelligent, omni‑channel experiences. At Capital One, we are actively driving our servicing experiences toward this future state. The Manager, Product Management for Case Servicing Strategy will be responsible for looking across our servicing landscape to prioritize our highest leverage opportunities and prepare new experiences for development. This role requires a jack‑of‑all‑trades mentality. A successful associate will be able to manage many stakeholders, learn new domains quickly, expertly lead discovery and ideation, and partner with other product managers and tech teams for implementation.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross‑functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor’s degree in any field and at least 3 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation & Benefits

Minimum and maximum full‑time annual salaries for this role by location:

• McLean, VA: $164,800 - $188,100
• New York, NY: $179,700 - $205,100
• Richmond, VA: $149,800 - $171,000
• Wilmington, DE: $149,800 - $171,000

Additionally, this role is eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Employment Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accessibility & Accommodation

If you require an accommodation, please contact [e-mail].