Manager Product Management - Collections & Recoveries Platform, Offers, Integration, and Experience

Capital One; New York (NY); On-site; USD 180,000 - 205,000; Full time

Job summary

Capital One in New York, NY is hiring a Manager, Product Management for the Collections & Recoveries platforms. You will partner with technology, risk, and operations to design and launch new capabilities that help customers in financial hardship.

You will lead discovery, set roadmaps, and drive delivery to turn strategy into scalable, data-driven products. The team aims to accelerate speed-to-insight and improve recovery outcomes while delivering a strong customer experience.

Qualifications

• Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, OR Analytics, CS, etc.) OR Bachelor's degree with at least 3 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Lead discovery and set the product roadmap for the CR platforms and initiatives.
• Partner with engineers, analysts, risk, and legal to design and launch new product capabilities.
• Drive delivery to bring strategy to life and improve customer outcomes through data-driven decisions.

Skills

Product Management

Data-driven decision making

Cross-functional collaboration

Stakeholder management

Education

Bachelor's or Master’s Degree in a quantitative field or Business/Marketing plus 3+ years PM experience

Job description

About the Team

Manager Product Management - Collections & Recoveries Platform, Offers, Integration, and Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team Approximately 1 in 4 adult Americans has a Capital One or Discover Card at any moment in time. Due to the excellence in underwriting, we provide credit access deeper than any of our competitors. Over 30 million of our Card customers typically go delinquent in a given year, the largest pool of DQ customers in America. Our team cares for these customers in their most vulnerable moments, including job loss, healthcare troubles, natural disasters, and other major life events that lead to financial hardship. Managing credit risk isn't just about understanding access to credit but holistically understanding what happens when that access doesn't take the path intended. Our US Card Collections and Recoveries product team is growing to support our exciting strategic goals.

We're looking for a product managers to help us improve how we engage with customers facing financial hardship and refine the products and processes that support them. We currently have multiple high-impact roles and are seeking high-caliber Product Managers to join our team. By applying to this role, you will be considered for critical initiatives across our team. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.

About the various roles

You will partner closely with a dedicated technology team, as well as Business Analysts, Process Managers, Operations, Risk, and Legal, to design and launch new product capabilities. You'll be responsible for leading discovery, setting the product roadmap, and driving delivery to help bring our strategy to life. As part of the Operational Data Infrastructure team, you will increase our speed to market by bridging the gap between raw data and high-performance, business-ready datasets. You will partner with Enterprise tech teams, business stakeholders, and Risk Management to maximize the value of our data: accelerating speed-to-insight for our Data Analyst and Business Analyst communities while enabling machine learning models at scale. As part of the Analytical Data Infrastructure team, you will increase our speed to market by bridging the gap between raw data and high-performance, business-ready datasets. You will partner with Enterprise tech teams, business stakeholders, and Risk Management to maximize the value of our data: accelerating speed-to-insight for our Data Analyst and Business Analyst communities while enabling machine learning models at scale. As part of the Recoveries Platform, you will help us deliver the next generation of the Recoveries platform that is the foundation of our $3 billion Recoveries business. Your work on this platform will help accelerate new product launches, increase recovery rates, and meaningfully change the trajectory of our customers' path back to credit. As part of our Payments and Offers Capabilities, programs that serve as the vital framework through which we empower customers to resolve outstanding balances, frequently by extending significant concessions to those facing the most acute financial pressures, your work will directly impact a massive population, guiding them through periods of instability toward a future of sustainable credit health. As part of the Recoveries Web and Mobile experiences, where the mission comes to life, you'll be responsible for the Recoveries customer experience via the mobile app and web presence - the channels of choice for a majority of our CR customers. This is a complex charter impacting millions of customers and driving hundreds of millions of dollars of business value every year. You'll work with engineers, design, marketing, operations, compliance, business analysts, and data scientists to envision the future destination of CR experiences and bring those visions to life.

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $149,800 - $171,000 for Manager, Product Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.