Manager Product Management - Collections & Recoveries Platform, Offers, Integration, and Experience

Capital One; Chicago (IL); Hybrid; USD 150,000 - 171,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Capital One is hiring for a Manager, Product Management role focused on Collections & Recoveries Platform, Offers, Integration, and Experience. You will partner with technology, risk, and business teams to design and launch data-driven product capabilities that improve recovery outcomes and consumer experiences.

This hybrid role involves leading discovery, setting roadmaps, and delivering scalable solutions with a focus on speed-to-insight and high-impact customer outcomes.

Qualifications

• Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, CS, CE, Software Engineering, Mechanical Engineering, Information Systems) or Business/Marketing; OR Bachelor's degree and at least 3 years of Product Management experience.

Responsibilities

• Partner with technology teams, business analysts, process managers, operations, risk and legal to design and launch new product capabilities.
• Lead discovery, set the product roadmap, and drive delivery to realize strategic goals.
• Bridge data infrastructure gaps to accelerate manageability and analytics readiness for data analysts and business analysts.
• Collaborate with risk management and enterprise tech teams to maximize data value and accelerate speed-to-insight for analytics communities.

Skills

Product management

Education

Bachelor's or Master's Degree in a quantitative field or related field

Job description

Manager Product Management - Collections & Recoveries Platform, Offers, Integration, and Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

Approximately 1 in 4 adult Americans has a Capital One or Discover Card at any moment in time. Due to the excellence in underwriting, we provide credit access deeper than any of our competitors. Over 30 million of our Card customers typically go delinquent in a given year, the largest pool of DQ customers in America. Our team cares for these customers in their most vulnerable moments, including job loss, healthcare troubles, natural disasters, and other major life events that lead to financial hardship. Managing credit risk isn’t just about understanding access to credit but holistically understanding what happens when that access doesn’t take the path intended. Our US Card Collections and Recoveries product team is growing to support our exciting strategic goals. We're looking for a product managers to help us improve how we engage with customers facing financial hardship and refine the products and processes that support them. We currently have multiple high-impact roles and are seeking high-caliber Product Managers to join our team. By applying to this role, you will be considered for critical initiatives across our team. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.

About the various roles

You will partner closely with a dedicated technology team, as well as Business Analysts, Process Managers, Operations, Risk, and Legal, to design and launch new product capabilities. You'll be responsible for leading discovery, setting the product roadmap, and driving delivery to help bring our strategy to life. As part of the Operational Data Infrastructure team, you will increase our speed to market by bridging the gap between raw data and high-performance, business-ready datasets. You will partner with Enterprise tech teams, business stakeholders, and Risk Management to maximize the value of our data: accelerating speed-to-insight for our Data Analyst and Business Analyst communities while enabling machine learning models at scale. As part of the Analytical Data Infrastructure team, you will increase our speed to market by bridging the gap between raw data and high-performance, business-ready datasets. You will partner with Enterprise tech teams, business stakeholders, and Risk Management to maximize the value of our data: accelerating speed-to-insight for our Data Analyst and Business Analyst communities while enabling machine learning models at scale. As part of the Recoveries Platform, you will help us deliver the next generation of the Recoveries platform that is the foundation of our $3 billion Recoveries business. Your work on this platform will help accelerate new product launches, increase recovery rates, and meaningfully change the trajectory of our customers’ path back to credit. As part of our Payments and Offers Capabilities, programs that serve as the vital framework through which we empower customers to resolve outstanding balances, frequently by extending significant concessions to those facing the most acute financial pressures, your work will directly impact a massive population, guiding them through periods of instability toward a future of sustainable credit health. As part of the Recoveries Web and Mobile experiences, where the mission comes to life, you’ll be responsible for the Recoveries customer experience via the mobile app and web presence - the channels of choice for a majority of our CR customers. This is a complex charter impacting millions of customers and driving hundreds of millions of dollars of business value every year. You’ll work with engineers, design, marketing, operations, compliance, business analysts, and data scientists to envision the future destination of CR experiences and bring those visions to life.

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications

Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

Salary

• Chicago, IL: $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $149,800 - $171,000 for Manager, Product Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.