Senior Manager, Procurement Product Activation

Ramp; San Francisco (CA); On-site; USD 210,000 - 270,000; Full time

Benefits offered by this job

Flexible PTO

Unlimited AI token usage

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp in San Francisco is seeking a high‑impact leader to hire, onboard, and develop Procurement Activation Specialists; own their ramp from week one to full independence, and foster a culture where CSMs, AMs, and AEs come to your team before things get complicated.

You will define the playbook for procurement activation, turn field patterns into product feedback, and partner with Sales, AM, CSM, and Product leadership to standardize handoffs and roadmaps.

Qualifications

• Procurement depth including procure-to-pay workflows and vendor management.
• Experience mentoring ICs and developing talent with tangible impact.
• Ability to influence across AE, CSM, AM, and VP levels.

Responsibilities

• Hire, onboard, and develop Procurement Activation Specialists; own their ramp from week one to full independence.
• Run structured 1:1s and coaching to move ICs from reactive to proactive.
• Build a team culture where CSMs, AMs, and AEs come to your team first before things get complicated.

Skills

Procurement depth

People development

Cross-functional influence

Playbook creation

Clear communication

Job description

What You'll Do

Lead & Develop the Team

• Hire, onboard, and develop Procurement Activation Specialists; own their ramp from week one to full independence
• Run structured 1:1s and coaching that moves ICs from reactive to proactive, and from execution to insight
• Build a team culture where CSMs, AMs, and AEs come to your team first before things get complicated

Define & Lead Strategy

• Build the Procurement Activation playbook from the ground up: define what excellent looks like at every stage — discovery, configuration, customer education, go-live — and codify it so the team can execute it consistently and independently
• Turn implementation patterns into structured product feedback Engineering and Product can act on. You are the bridge between what customers experience in the field and how the product gets better
• Partner with Sales, AM, and CSM leadership to define how procurement deals get handed off, scoped, and resourced — and own those standards across the organization

Operationalize & Scale

• Build the implementation process to survive growth: as Ramp's procurement product ships new capabilities and the customer base expands, you are ahead of what needs to change
• Spot systemic blockers across implementations, drive resolution across functions. Product gaps, handoff failures, coverage issues
• Represent procurement activation in GTM planning, headcount conversations, and roadmap discussions. This team has a seat at the table because you’ve earned it

What You Bring

• Procurement depth that earns the room: you understand procure-to-pay workflows, approval structures, ERP integrations, and vendor management well enough that a Controller or VP of Finance trusts your judgment on the first call
• Real people development experience: you have managed or closely mentored ICs and can point to specific moments where someone's skills or confidence visibly changed because of how you worked with them. Formal management tenure matters less than the quality of those examples
• Cross-functional influence without authority: you get alignment from people who don't report to you, communicate clearly at every level — AE, CSM, AM, VP — and hold your position when priorities compete
• You’ve built something people actually use: a playbook, a training program, an escalation framework — something you created from scratch that outlasted your direct involvement and others adopted as their own
• Writes and speaks with precision: you can walk a Controller through a procurement workflow and brief a VP on why an implementation is stalling, on the same day, in the same register of credibility

Nice to Have

• Experience in a customer-facing implementation or success role at a procurement software company or working in Procurement at a previous company
• Familiarity with AP automation, ERP integrations, or invoice-to-payment workflows
• Background in CS, implementation, or solutions consulting in B2B SaaS

What Success Looks Like

At 6 months: you’re onboarding new hires on your own, making customer escalation calls without day-to-day guidance, and you’ve built a real reputation as the procurement authority inside Ramp

At 12 months: you’re running independently and generating ideas that move procurement forward, not just executing what you inherited. You have influenced product direction based on patterns you spotted in the field and have genuine relationships across CS, Sales, AM, and Product leadership. The team you’ve built has changed how Ramp thinks about what a specialist program can do, with a clear path to doing the same in other product areas

Benefits Available To All Full-time Ramp Employees (Global)

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf

Other Notices

Purchasing for this role is subject to the San Francisco Fair Chance Ordinance; we will consider qualified applicants with arrest and conviction records. Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice