Manager Processes & Policies

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a Processes & Procedures Manager to drive optimization across supply chain operations. You will design and lead process improvement projects, partner with functional leaders, and develop standardized playbooks for Source-to-Pay and Requisition-to-Delivery.

The role requires strong project management, data analysis, and training capabilities to implement best practices and sustain continuous improvement across a global organization.

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, or related field; Master's preferred.
• Minimum 5 years in supply chain with focus on process improvement and project management.
• Experience with supply chain transformation is a plus.

Responsibilities

• Design and implement process improvement projects aligning with Supply Chain goals.
• Collaborate with functional leaders to define business needs and structure projects accordingly.
• Develop standardized playbooks for Source-to-Pay and Requisition-to-Delivery processes.
• Promote a culture of continuous improvement across teams.
• Provide training and support on new processes and procedures to Supply Chain staff.
• Track all Supply Chain projects and ensure compliance with policies (bidding, approvals, POs, contracts).
• Monitor and analyze supply chain performance metrics to identify improvement opportunities.
• Lead initiatives to enhance supply chain operations.
• Stay updated on industry trends and best practices to drive optimization.

Skills

Process optimization

Stakeholder collaboration

Project management

Data analysis

Supply chain knowledge

Training and coaching

Continuous improvement

Strong communication

Education

Bachelor's degree in Supply Chain Management

Bachelor's degree in Business Administration

Master's degree preferred

Tools

Microsoft Office Suite

ERP / SCM software

Job description

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Basic Purpose

Responsible for developing, implementing, and optimizing processes and procedures to ensure the efficient and effective operation of sourcing events, compliance with policies and regulations, and optimization of cost structure. This role requires a strategic thinker with a strong background in supply chain management, process improvement, project management, and supply chain transformation.

POSITION RESPONSIBILITIES

(List (in order of relevant importance) a series of brief statements which describe the position’s major functions and end results. For each activity, briefly state what is done, how the activity is accomplished and why the activity is performed. List normally contains 6-8 major ongoing responsibilities.)

• Design and implement process improvement projects that align with Supply Chain goals and priorities.
• Work closely with functional leaders to understand business and process needs, issues and challenges and structures projects accordingly.
• Partner with key stakeholders and functional leads to develop standardized playbooks for the Source-to-Pay and Requisition-to-Delivery processes.
• Implement and drive a culture of continuous improvement.
• Provide training and support to Supply Chain staff on new processes and procedures.
• Ensure appropriate tracking of all Supply Chain projects and compliance to all Supply Chain-related policies including but not limited to Supply Chain involvement, competitive bidding, purchasing approval, purchase orders, and contracts.
• Monitor and analyze supply chain performance metrics to identify areas for improvement [not sure about this being done by this person…].
• Lead process improvement initiatives to enhance supply chain operations.
• Stay up to date with industry trends and best practices to continuously improve supply chain operations.

NATURE AND SCOPE

(Briefly describe a few of the problems/ challenges most frequently encountered in performing this position’s responsibilities. Indicate the limits and controls on this position’s authority regarding the performance of daily activities. Give examples of problems and actions typically referred to this position for resolution and/or approval. Is the position required to establish new policies and procedures or make recommendations for changes in the department? Explain the major contacts the position has with people inside and outside the organization. Indicate the purpose and frequency of these interactions. Identify direct and indirect reporting relationships between this position and its supervisors and/or subordinates (if applicable)).

Major challenges of the position include synthesizing existing policies and procedures and making best in class recommendations to guide supply chain operations. The Processes & Procedures Manager will have to create new processes and procedures [where it does not exist] by collaborating with functional leaders and experts. This leader is a structured and detailed oriented leader with experience supporting supply chain transformation. The incumbent must receive in-house training when required by management and should also engage in continuing education to develop the skills needed to succeed in today's competitive workplace.

EDUCATION

Bachelor's degree in Supply Chain Management, Business Administration, or a related field. Master's degree preferred.

EXPERIENCE

Minimum of 5 years of experience in supply chain management, with a focus on process improvement and project management. Experience with supply chain transformation is a plus.

Knowledge & Skills

• Previous experience as a supply chain manager or in a similar field.
• Excellent interpersonal skills and ability to provide recommendations for opportunity based on analysis work.
• Strong problem-solving skills and excellent communication and interpersonal skills.
• Proficiency in supply chain management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment.
• Effective in supporting strategic and tactical sourcing teams with process management required for sourcing waves.
• Expertise in research methods and report creation.
• Proficiency in Microsoft suite (Word, Excel, and PowerPoint).
• Facilitating, team-building, strategic thinking, and process-driven skills.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises
• New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.