Manager - Process Management (Hybrid)

Capital One Group; Deerfield (IL); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One in McLean, VA (hybrid) seeks a Manager of Process Management to lead the Card Inventory process, forecast supplier capacity, and ensure timely orders for cards and collateral.

You will build data-driven processes, mentor a small team, and collaborate with suppliers, ESM, and finance to drive measurable efficiency gains and cost reductions.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 3 years of experience in process management.
• At least 3 years of experience in project management.
• At least 3 years of experience in people management.
• At least 3 years of experience in relationship management.

Responsibilities

• Build well‑managed data solutions, tools, and capabilities to enable proper forecasting for Suppliers.
• Build and advance the team's agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our mission and mitigate risks.
• Create an internal data and "Insights into Action" strategy to establish a culture of inclusion, belonging and development while delivering for key customers and stakeholders.
• Build and maintain strong relationships with key stakeholders to influence decision‑making and alignment.
• Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions.
• Collaborate with business leaders, operations, risk managers, product, tech, audit, legal, compliance, ESM, and intent to connect dots and amplify outcomes.
• Gather insights from various routines, data sources, and partners to inform strategic priorities.
• Design and produce metrics used to measure efficiency and effectiveness.
• Proactively drive process improvements aligned with desired customer outcomes.
• Analyze, identify, and correct data issues with systems used or owned by a department.
• Provide subject matter expertise on processes when representing the department in projects and other meetings

Skills

Process management

Project management

People leadership

Relationship management

Education

Bachelor's degree

Tools

Data marts

Data visualization

Job description

As a Manager of Process Management, you will deliver flawlessly executed processes that improve business efficiency, drive results, and support customer needs. In this role, you will lead the Card Inventory process, ensuring forecasting for all product lines are created monthly and orders are placed for all cards and collateral in a timely manner, ensuring efficient delivery of card packages to customers. You will establish and modify the processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will lead a small team to ensure proper accounting and supplier performance related to Inventory and Manufacturing. You will monitor data and process trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data and performance integrity. Partnering with various stakeholders including suppliers, project leads, LOBs, ESM, and finance will be critical to the success of your team. You will educate and gain buy‑in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

We are seeking a dedicated, disciplined, process professional who excels in a team environment and is an expert in data marts, data visualization and collecting and sharing meaningful insights. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong data and analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

On any given day you will be:

• Enhancing forecasts and predicting Supplier capacity needs
• Monitoring stock and making orders for Cards and Collateral to ensure suppliers have enough on hand in advance to avoid any stock‑out scenario
• Monitoring PO usage and validating invoices
• Mining data to arrive at specific and crucial information for the organization
• Identifying and implementing process, data, and reporting improvements for the organization
• Improving operational efficiencies and effectiveness
• Conducting analysis to evaluate processes and tests
• Collaborating with the broader CDS team, Suppliers, ESM, and Intent Requestors

Responsibilities:

• Build well‑managed data solutions, tools, and capabilities to enable proper forecasting for Suppliers
• Build and advance the team's agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our mission and mitigate risks
• Create an internal data and "Insights into Action" strategy to establish a culture of inclusion, belonging and development while delivering for key customers and stakeholders
• Build and maintain strong relationships with key stakeholders to influence decision‑making and alignment
• Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions
• Collaborate with business leaders, operations, risk managers, product, tech, audit, legal, compliance, ESM, and intent to connect dots and amplify outcomes
• Gather insights from various routines, data sources, and partners to inform strategic priorities
• Design and produce metrics used to measure efficiency and effectiveness
• Proactively drive process improvements aligned with desired customer outcomes
• Analyze, identify, and correct data issues with systems used or owned by a department
• Provide subject matter expertise on processes when representing the department in projects and other meetings

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on‑site presence at your designated office location.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in process management
• At least 3 years of experience in project management
• At least 3 years of experience in people management
• At least 3 years of experience in relationship management

Preferred Qualifications:

• Bachelor’s Degree
• Lean certification or Six Sigma certification
• 4+ years of experience in process management
• 4+ years of experience in project management
• 4+ years of experience in people management
• 4+ years of experience in relationship management

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, E‑2, E‑3, L‑1 and O‑1, or any EADs or other forms of work authorization that require immigration support from an employer).

Sales Territory: $122,100 - $139,400 for Manager, Process Management

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Equal Opportunity and Commitment to Diversity:

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).