Manager, Process Expert, Open Manufacturing, L'Oréal Operations

L'oreal Usa; Clark (NJ); On-site; USD 90,000 - 129,000; Full time

Benefits offered by this job

Flexible time off

VIP shop discounts

Learning & development

Mentoring & career growth

Mental health & wellness

Summer Fridays

Volunteer time

Job summary

L’Oréal USA is seeking a Process Expert Manager within OMA to guide new product launches, assess risks with contract manufacturers, and support onboarding of new CM partners across global operations.

You will lead CM process validation, optimize bulk production, ensure compliance with ISO 9001/GMP, and drive continuous quality improvements through data review, CAPA, and cross-functional collaboration.

Qualifications

• Bachelor's degree in science or engineering, Chemical Engineering preferred.
• 4+ years of thorough experience in pilot lab, bulk lab, or related experience in process development.
• Experience in fast-paced consumer goods and cosmetics/personal care industry preferred.
• Knowledge of ISO Standards 9001 and GMP Standards (ISO 22716).
• Strong Excel skills.
• Leadership and management skills.

Responsibilities

• Prepare and manage technical dossiers for CM production costing.
• Review/Approve CM bulk manufacturing processes & bulk BOMs.
• Lead Process risk assessment with new and current CM.
• Train CMs to ensure understanding of process and manufacturing requirements.
• Provide technical support for all new launches and CM transfer.
• Manage quality waiver process and change control.
• Support audits and continuous quality improvement.

Skills

Leadership

Communication

Data interpretation

Excel skills

Attention to detail

Education

Bachelor's degree in science or engineering, Chemical Engineering preferred

Tools

Excel

Job description

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

What You Will Learn:

As the Process Expert Manager at OMA, you will be part of the New Product Launch process by attending new formula risk assessments and launch meetings. You will help guide the contract manufacturer through the first production, often with on-site support. You will also help with the onboarding of new contract manufacturers.

• Prepare and manage technical dossier (Blue Book- BB) for CM production costing
• Review/Approve CM bulk manufacturing processes & bulk BOM’s
• Lead Process risk assessment with new and current CM
• Train CMs to ensure understanding of process and manufacturing requirements
• Partner with CM Sourcing in validating potential new full-service CM’s
• Participate in CM’s certification program for bulk testing
• Provide technical support for all new launches and CM transfer
• Manage OTC validations for production of regulated products at the CM
• Review and support CM change control associated to NC due to processing challenges
• Provide technical support to CM with their Investigation
• Initiate and follow up the corrective action process for nonconforming challenges
• Assess CM Process/Filling Capability
• Support CM with L’Oreal Manufacturing Process (SP) implementation and adaptation; Support first production for manufacturing and filling operations at the CM
• Manage Bulk reworks - rework instructions and CM Investigation
• Manage quality waiver process
• Provide technical expertise to all CMs in support of OMA production
• Create and implement quality procedures
• Support audits of the CM. Support DGO/Internal audits
• Lead the approach of continuous improvement of quality: monitoring performance, analyze quality reports, monitor the change management

What We Are Looking For:

Required Qualifications:

• Bachelor's degree in science or engineering, Chemical Engineering preferred
• 4+ years of thorough experience in pilot lab, bulk lab, or related experience in process development
• Experience working in a fast-paced consumer goods company a must; experience in the cosmetics/personal care industry preferred.
• Knowledge of ISO Standards 9001 and GMP Standards (ISO 22716)
• Knowledge of OTC Requirements in cosmetic manufacturing industry
• Strong Excel Skills
• Strong attention to detail and ability to follow procedures
• Excellent communication and organization skills
• The ability to interpret data and statistics
• Leadership and management skills
• Position requires domestic and international travel 30%+ of time)
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role
• Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees

What’s In It For You:

• Salary Range : $90,200 -$128,500 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement?

At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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