Manager Practice Operations - Family Practice/Pediatrics

Best Care; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

Nebraska Methodist Health System in Omaha seeks a Clinic Operations Manager for Methodist Physicians Clinic - Elkhorn. The role oversees daily operations of clinical staff, partners with the Director of Practice Operations to set performance goals, and ensures compliance with safety, accreditation and budget requirements.

You will hire and onboard staff, resolve patient and provider issues, monitor performance, and drive process improvements to reduce costs and increase efficiency while

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of three years’ experience in a clinic or healthcare setting.
• Two years of supervisory/leadership responsibilities, or four years with mentoring and decision-making responsibilities.

Responsibilities

• Manage day-to-day operations of clinical staff.
• Collaborate with the Director – Practice Operations to set performance goals.
• Oversee hiring, onboarding, and staff development.
• Supervise performance evaluations and corrective actions.
• Implement company policies across clinics.
• Visit multiple clinic sites as needed.
• Liaise with referring physicians, patients, and families.
• Maintain high satisfaction among providers, staff, and leadership.
• Investigate patient or customer complaints and resolve issues promptly.
• Lead process improvements to reduce costs and improve efficiency.
• Ensure compliance with regulatory, licensure, and accreditation requirements.

Skills

People management

Communication skills

Mentoring & coaching

Multitasking & organization

Reporting & documentation

Travel readiness

Education

Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or related field

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Physicians Clinic - Elkhorn
Address: 20021 Manderson Street - Omaha, Ne
Work Schedule: Monday through Friday, 8am - 5pm

Responsible for daily operations, staff, performance improvement, compliance with accreditation standards, budget and quality outcomes. Manage and direct the daily operation of assigned areas and staff. Develop, implement, maintain and enforce departmental programs, policies, procedures and protocols. Ensure and maintain required documentation for compliance with safety, environmental and infection control standards and with local, state and federal regulations. Monitor compliance with standards, identify variances or inability to meet established targets and implement action to ensure that targets are met.

Responsibilities:

Essential Job Functions

1. Manage the day-to-day operations of clinical staff.

2. Work closely with the Director- Practice Operations to develop clinic and staff performance goals and objectives.

3. Responsible for the interviewing, selection, and clinic onboarding process of new staff.

4. Supervises and completes performance evaluations and/or corrective action.

5. Responsible for the implementation of company policies.

6. If managing multiple clinic sites, regular site visits for all locations are required.

7. Acts as a liaison for referring physicians, patients and families.

8. Manage clinic internal and external relationships by maintaining a high overall satisfaction rating from providers, leadership, and staff.

9. Serve as the first point of contact for any patient and/or customer complaints. Work to thoroughly investigate and resolve all complaints relating to the operations of the clinic in a timely manner.

10. Continuously review clinic day-to-day operations and work with the Director – Practice Operations to propose and implement new processes/procedures to reduce costs, increase revenue, and/or improve clinic efficiencies, etc.

11. Responsible for maintaining knowledge and processes related to the regulatory, licensure, compliance and accreditation requirements for all clinic staff. Partner with appropriate department(s) when out of compliance or renewals are needed.

12. Willingness to perform other duties as assigned.

13. Responsible for clinic operation financial management including purchasing, expenses, personnel management.

14. Responsible for determining priorities and appropriately allocating resources.

Schedule:

Work Schedule: Monday through Friday, 8am - 5pm

Job Description:

Job Requirements

Education

• Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, related field or equivalent combination of education and experience.

Experience

• Minimum of three years’ experience in a clinic or healthcare setting required.
• Minimum of two years of experience to include the following: oversee the work of a group of people, hire, fire, assign work, orient, train, evaluate, discipline, coach/mentor and/or negotiate and interpret conflicts and influence outcomes on matters of significance OR four years of experience to include the majority of the following: serve as a technical expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues and provide input on performance appraisals and/or disciplinary actions required.

License/Certifications

• American Heart Association or American Red Cross Basic Life Support (BLS) preferred.

Skills/Knowledge/Abilities

• Able to organize and perform multiple tasks, problem-solve and prioritize work assignments.
• Advanced interpersonal relationship and customer service skills required to effectively communicate with staff, physicians, administrators, patients, visitors and vendors.
• Ability to mentor, supervise, delegate and evaluate.
• Able to read, write, and comprehend various written reports and documents.
• Able to travel to various locations.
• Knowledge of possible hazards to patients during treatment and of necessary precautionary measures.
• Knowledge of advanced management principles.
• Knowledge of basic accounting or finance skills.
• Skilled in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Able to collaborate effectively with diverse stakeholders & advocate and influence change.
• Ability to determine and to instruct others in determining the proper length and intensity of individual treatments.
• Able to deal tactfully and effectively with the physically and mentally disabled patients.
• Able to maintain adequate work reports and to prepare periodic reports of treatments.
• Skilled in patient evaluation and application of treatment.
• Skilled in developing and facilitating presentations.

Physical Requirements

Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Occasionally Performed (1%-33%):
• Frequently Performed (34%-66):
• Constantly Performed (67%-100%):

Job Hazards

• Not Related:
• Rare (1%-33%):
• Occasionally (34%-66%):

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affine Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.