Manager, Practice Operations - AAI Bethlehem

St. Luke's University Health Network; Town of Bethlehem (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem, PA, seeks a Manager, Practice Operations to lead and optimize the operations of assigned medical practices, ensuring efficient workflows and a superior patient experience.

You will oversee staffing, scheduling, and collaboration with Billing, Facilities, and Access Center, driving performance and adherence to governance. This is a nonprofit health system with a broad footprint and a focus on quality patient care.

Qualifications

• Bachelor’s degree in health, business, or related field preferred.
• Minimum 2+ years of medical office or practice operations experience, including staffing and scheduling.
• Experience supervising staff and maintaining service/quality standards.

Responsibilities

• Leads and manages the operations of assigned practices to ensure efficient workflows and patient experience.
• Develops employee schedules, maintains inventory, coordinates daily huddles and time management.
• Collaborates with Billing/Coding, Facilities, and Access Center to optimize practice operations.
• Escalates operational, patient, and employee issues and drives improvement initiatives.
• Monitors performance metrics and implements strategies to improve volume, satisfaction and quality.

Skills

Leadership

Communication

Business acumen

Customer service

Strategic thinking

Education

Bachelor’s Degree in health, business, or related field

Job description

Manager, Practice Operations - AAI Bethlehem

Sep 4, 2026

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.

JOB DUTIES AND RESPONSIBILITIES:

Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.).

Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).

Manages practice operations, workflow execution, employee collaboration and overall patient experience.

Partners with other organizational functions (e.g., Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations.

Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc...).

Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.

Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.

Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach.

As applicable, effectively utilizes practice leads (e.g., Practice Operations Coordinators, Clinical Coordinators, etc.) to support oversight of practice workflows/processes, etc.

Ensures adherence to policies, procedures, and SLPG Access Governance Principles.

Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to three (3) hours per day; three (3) hours a t a time. Standing for up to eight (8) hours per day; eight (8) hours at a time. Walking for up to six (6) hours per day; one (1) hour at a time. Frequent fingering, handling, grasping, twisting, and turning as it relates to therapeutic procedures. Consistently lift, carry, and push objects up to 10 pounds. Occasionally lift, carry, and push objects up to 75 pounds. Rarely lifting with assistance, up to 100 pounds. Rarely pushing and pulling patients weighing up to 300 pounds in a wheel chair or stretcher. Occasionally stooping and bending. Must be able to perceive attributes of an object through touch. Seeing as it relates to normal near, far, color, and peripheral vision. Hearing as it relates to normal conversation and high and low frequencies.

EDUCATION:

Bachelor’s Degree in health, business, or related field preferred

TRAINING AND EXPERIENCE:

Minimum of 2+ years of medical office or practice operations experience, including at least 1 year in a healthcare setting

Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance

Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards

Competencies required for this job:

Strong business acumen

Skilled in all forms of communication

Effectively able to develop self and others

Leadership presence/EQ, presents as a composed and competent leader

Quality focused

Exudes patient and customer service focus

Shares a compelling strategy that inspires others

Company size 10,001+ employees

Company type Nonprofit Founded 1872

St. Luke's University Health Network is a leading non-profit healthcare provider in Pennsylvania and New Jersey, delivering comprehensive medical services across 15 campuses and over 300 outpatient sites.

Hospitals and Health Care

Momentum

Team growth

6% in 12 mo

11,058 employees on LinkedIn

Feb 22 Apr 26

Footprint

Where they work

801 Ostrum Street, Bethlehem, PA 18015, US 1872 St Luke's Blvd, Easton, Pennsylvania 18045, US 1021 Park Avenue, Quakertown, PA 18951, US 1736 Hamilton Street, Allentown, PA 18103, US 360 West Ruddle Street, Coaldale, PA 18218, US 100 St. Luke's Lane, Stroudsburg , PA 18360, US 185 Roseberry Street, Phillipsburg , NJ 08865, US 211 North 12th St, Lehighton, PA 18235 , US 421 W Chew St, Allentown, Pennsylvania, US 500 St. Luke's Drive, Lehighton, PA 18235, US

Company St. Luke's University Health Network