Manager, Practice II (FT) 8a-5p, Urgent Care - Norton/Lebanon, VA

Ballad Health; Norton (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ballad Health recherche un Practice Manager II pour superviser les opérations quotidiennes d'une clinique, en garantissant la conformité et l'efficacité des services. Ce rôle exige une solide expérience en gestion de pratique médicale et un diplôme pertinent. Le candidat idéal doit posséder d'excellentes compétences en communication et en organisation, avec une capacité à gérer une équipe et à améliorer la qualité des soins aux patients. Vous serez également impliqué dans la croissance des revenus et des volumes de pratiques médicales.

Qualifications

• 2 ans d'expérience en gestion de pratique médicale ou opérations de santé.
• Préférence pour une expérience antérieure en leadership ou gestion en pratique médicale.
• Capacité à communiquer à tous les niveaux et à gérer plusieurs priorités.

Responsibilities

• Gérer les opérations générales des cliniques et garantir la conformité.
• Superviser la performance de l'équipe et effectuer des recommandations pour le recrutement.
• Assister dans la préparation de rapports d'opérations mensuels et annuels.

Skills

Communication

Organisation

Gestion des priorités

Confiidentialité

Education

Associate’s/Bachelor’s degree in Business or Healthcare Administration

Master’s Degree in Business Administration or Healthcare Administration

Job description

SCOPE OF POSITION
Within Ballad Health Medical Associates, the Practice Manager II is responsible for the day-to-day functional operations of >1.5M – 3.5M in Gross Patient Revenue, 5 – 25 Total FTEs, and 3 - 7 Clinician FTEs within a service line. Ensures alignment with Ballad Health’s mission and vision while upholding the organization’s value and code of conduct. This role has direct authority and oversight for the day-to-day operations of the clinic(s) within their defined area of responsibility.
In collaboration with BHMA Leadership, provide direct support action plans and COPA commitments/Terms of Certification

• Ensure compliance with all regulatory and best practice standard(s) in the operation of the clinic(s) managed
• Ensure the efficient execution of charge entry, insurance, and payer validation, and review financial reports with physicians as needed
• Manage Team Member performance, perform interviewing and provide recommendations for hire, schedule team member time off, and perform edits as needed to payroll
• Assist in providing data for monthly and quarterly operation reports for BHMA Leadership review and to assist in establishing annual operating and capital budgets
• Maintain necessary inventories for the delivery of patient care
• Ensure team member compliance with policies and procedures coordinate with BHMA Leadership and Human Resources regarding disciplinary action
• Coach Team Members with issues and provide guidance, direct Team Members to the appropriate area as needed and keep management informed regarding team member concerns and problem areas
• Demonstrate/Model customer service and Patient-Centered Care within the clinic(s), identify areas for improvement and report to management
• Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve
• Assist BHMA Leadership in marketing the practice in the local community and maintain a good public relations program
• Invest in team growth, team engagement and development opportunities
• Perform other duties as assigned.

REPORTING RELATIONSHIP
See table of organization

EDUCATION AND EXPERIENCE
Education/Experience:
Required – Associate’s Degree/Bachelor’s degree in Business, Healthcare Administration, or related field plus 2 year(s) experience in physician practice management or healthcare operations. Equivalent experience in physician practice management or healthcare operations will be accepted in lieu of education.
Knowledge/Skills Abilities:
Self-motivated, strong communication skills, ability to communicate with all levels, excellent organizational skills and manage multiple priorities, ability to maintain confidentiality and observe HIPAA compliance.
Preferred –
Master’s Degree in Business Administration or Healthcare Administration
Prior leadership or management experience in physician practice is highly preferred
Proven track record in growing physician practice revenues and volumes