Manager-Practice

Baptist Memorial Health Care; Jonesboro (AR); On-site; USD 65,000 - 85,000; Full time

Job summary

The Practice Manager at Baptist Memorial Health Care oversees office operations across clinics, coordinating registration, scheduling, and financial matters to ensure efficient daily performance. The role supervises staff, enforces policies, and aligns activities with regulatory requirements while supporting leadership in improving patient experience.

Candidates should have a Bachelor’s degree, at least two years in office settings and one year of clinic supervision.

Qualifications

• 2 years experience in office setting.
• One (1) Year of supervisory experience in a clinic environment.
• Bachelor’s Degree is required.

Responsibilities

• Communicates vision, policies and procedures, goals, assess strengths and weaknesses of employees, and makes recommendations for changes to improve performance.
• Supervises all facets of office operations including office management, implementation of procedures, records management, collection and reporting of stats and data.
• assist the Director in the development and implementation of policies within the office. Develops operation procedures, forms, and systems. Prepares manuals and other materials describing procedures, systems, work processes, and standards and provides training as appropriate to implement such changes or to introduce new systems.
• Manages and maintains efficient and effective control and distribution of assigned inventory, supplies, monitors expenditures through review and processing of accounts payable, and assists in the preparation and maintenance of the office budget.
• Prepares, monitors, and maintains departmental records and reports.
• Plans, coordinates, and provides administrative activities to include answering telephones, scheduling meetings, answering confidential correspondence, attending meetings and taking minutes.
• Completes assigned goals.

Skills

Communication skills

Analytical skills

Medical terminology knowledge

Spreadsheet & word processing

Conflict de-escalation

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Overview

Job Summary

The Practice Manager provides management for office operations to include planning, scheduling, organizing, and coordinating various administrative activities as required for efficient daily operations. Supervises activities and personnel of clinics; registration, check out, all financial matters related to the clinic, as well as monitor clinical areas for compliance with state regulation and regulatory agencies to ensure staff follows policies and procedures outlined by clinic leadership. Reports to leadership any unresolved issues of patients, staff, and physicians. Adopts the Mission and Vision statement of Baptist Memorial Healthcare Corporation in all aspects of work.

Required Population Served

Job Responsibilities

• Communicates vision, policies and procedures, goals, assess strengths and weaknesses of employees, and makes recommendations for changes to improve performance.
• Supervises all facets of office operations including office management, implementation of procedures, records management, collection and reporting of stats and data.
• assist the Director in the development and implementation of policies within the office. Develops operation procedures, forms, and systems. Prepares manuals and other materials describing procedures, systems, work processes, and standards and provides training as appropriate to implement such changes or to introduce new systems.
• Manages and maintains efficient and effective control and distribution of assigned inventory, supplies, monitors expenditures through review and processing of accounts payable, and assists in the preparation and maintenance of the office budget.
• Prepares, monitors, and maintains departmental records and reports.
• Plans, coordinates, and provides administrative activities to include answering telephones, scheduling meetings, answering confidential correspondence, attending meetings and taking minutes.
• Completes assigned goals.

Specifications

Experience

• 2 years experience in office setting.
• One (1) Year of supervisory experience in a clinic environment.

Education

• Bachelor’s Degree

Special Skills

• Ability to defuse volatile situations and address patient/customer concerns. Working knowledge of medical terminology. Strong analytical background and familiarity with spreadsheet and word processing applications.

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

• Yes
• No

Work Environment

Functional Demands

• Sedentary
• Very light energy level
• Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart
• Light
• Very light energy level
• Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)
• Medium
• High energy level
• Lift and carry 40-50lbs. Push/pull /- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)
• Heavy
• Very high energy level
• Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating

Sedentary
Light
Medium
Heavy