Manager, Portfolio Operations Manager

Farmer's Fridge; Chicago (IL); On-site; USD 75,000 - 120,000; Full time

Job summary

Farmer's Fridge is seeking a Portfolio Operations Manager to enhance client relationships and optimize Fridge performance. The ideal candidate will navigate challenges and implement strategies to drive retention and deliver excellent service. Join our mission to make fresh, accessible meals for all with a focus on quality and customer satisfaction.

Benefits

Medical, dental, and vision insurance

401(k) with immediate employer match

Paid time off and sabbaticals

Employee discounts

Employee Assistance Program (EAP)

Qualifications

• 5+ years of account management experience, preferably in CPG, food service, or retail.
• Strong organizational and detail-oriented mindset.
• Proven ability to collaborate cross-functionally.

Responsibilities

• Champion client feedback internally and manage client relationships.
• Own the retention strategy for active, positive-margin Fridge accounts.
• Monitor and assess Fridge-level performance to ensure portfolio excellence.

Skills

Organizational skills

Analytical skills

Communication skills

Customer-oriented

Problem-solving

Education

Bachelor's degree in Business or a related field

Job description

Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale.

About This Role

Farmer’s Fridge is looking for a highly motivated and results-driven Portfolio Operations Manager to drive retention and optimize the performance of our Fridge portfolio. This role will be responsible for maintaining relationships with high-margin accounts, renegotiating underperforming locations, and ensuring portfolio excellence. The Account Manager will collaborate cross-functionally with distribution, demand planning, finance, and sales to ensure a seamless customer experience.

What You’ll Do

Be the Voice of the Client:

• Champion client feedback internally—collect, synthesize, and advocate for the needs of our partners in a structured, data-driven manner.
• Work with internal teams to translate feedback into measurable service enhancements with positive ROI.
  
  

Solve Ambiguity with Clarity

• Take initiative in navigating undefined spaces to effectively address client issues and provide the best customer experience.
• Diagnose root causes, identify structural gaps, and build thoughtful, scalable solutions to prevent future issues.
• Be relentlessly solution-oriented—owning problems from identification to resolution.
• Design and implement our client management framework: define what world-class support looks like across tiers, and ensure we deliver it consistently.
  
  

Client Retention

• Own the retention strategy for active, positive-margin Fridge accounts
• Collaborate with Sales and Operations to address site-level issues impacting retention
• Conduct regular business reviews with Tier 1 clients
  
  

Portfolio Management

• Monitor and assess Fridge-level performance to ensure portfolio excellence
• Recommend appropriate interventions when necessary (PIP, removal, or relocation)
• Lead the PIP process for underperforming locations (negative margin accounts), including managing outreach with flagged partners to align on improvement plans
• Loop in the Sales team when expansion opportunities arise
  

Qualifications & Experience

• 5+ years of account management experience, preferably in CPG, food service, or retail.
• Bachelor’s degree in Business or a related field.
• Strong organizational and detail-oriented mindset with the ability to manage multiple priorities.
• Experience defining and building processes.
• Proven ability to collaborate cross-functionally.
• Data-Driven and strong analytical skills with the ability to understand a P&L.
• Excellent communication and relationship-building skills, with the ability to navigate complex client organizations.
• Customer-obsessed and solutions-oriented.
  
  

The base salary range for this role is $75,000 to $120,000. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

In addition to base salary, this position is eligible for company performance-based bonuses and equity.

We Provide a Comprehensive Benefits Package, Including

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)
  
  

Benefits At Farmer's Fridge

In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.

Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.

Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after five years of service.

Innovate & Elevate - We're all teachers and learners. You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer’s Fridge Diversity Statement

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Food & Beverages

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