Manager- Pole Administration (Hybrid Schedule)

Eversource; Westwood (MA); Hybrid; USD 152,000 - 169,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Eversource is seeking a SPA Manager to direct Third‑Party Attachment activities and Double Pole processes across Massachusetts. You will supervise a team, coordinate with outside pole attachers and internal groups, and drive standardized processes ensuring regulatory compliance and project success.

The role emphasizes leadership, stakeholder management, and the ability to balance competing priorities in a dynamic utility environment. Hybrid work options are available where appropriate.

Qualifications

• Competencies include leadership, teamwork and strategic vision.
• Strong communication and stakeholder management abilities.
• Accountability and ownership of outcomes.

Responsibilities

• Oversee third‑party attachment coordination with internal and external stakeholders.
• Lead make-ready and billing/licensing activities and ensure regulatory compliance.
• Develop and implement standardized processes across MA.
• Manage staff performance, coaching and development.
• Provide reporting to regulatory bodies and leadership.

Skills

Build trusting relationships

Leadership

People management

Teamwork

Strategic thinking

Communication

Accountability

Customer focus

Education

Bachelor’s degree in business administration, engineering, accounting, related discipline or equivalent experience

Job description

Eversource will not offer immigration‑related sponsorship for this position (e.g., H‑1B, O‑1, J‑1, TN, E‑3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work‑life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position

The Single Pole Administration (SPA) Manager will be responsible for the direction and oversight of Third‑Party Attachment activities and Double Pole processes across MA within the Eversource territory. Incumbent will supervise and lead a team that will provide efficient communication, work coordination and cooperation among the Pole Attachers from outside companies ("third party attachers") to place communication facilities on Company owned poles. Incumbent will be responsible for leading a team to implement, maintain, and continuously improve the Single Pole Administration processes while assuring compliance with various state specific Dockets. Incumbent will be responsible for developing and leading standardization of processes across all three states in support of the Third‑Party Attachment activities and Double Pole processes. Multiple locations possible throughout MA.

Essential Functions

• Supervises and manages the coordination of activities between internal and external stake holders, Eversource engineering & construction forces, other attachers and joint owner, both external parties, for successful execution of single pole administration.
• Supervises and manages requests for third party attachments, including qualifying companies and processing of licensing fees.
• Works with outside companies to resolve any conflicts impeding completion of make‑ready work, attachment problems and billing/fee issues.
• Responds to requests for service from these companies, making determinations on priorities to assure the DPU time frames for service are met.
• Considers any public or employee safety concerns and then include proactive measures to facilitate remediation of these issues.
• Resolves issues of whether make ready work is billable or non‑billable based upon the DPU regulations and Company construction standards.
• Engage in productive and positive negotiations with outside companies as necessary to resolve agreement issues.
• Oversees the coordination of the shifting of equipment on poles and remove double poles in an expedient manner and provides reporting to DPU as needed.
• Manages billing and payment of application fees, recurring rental fees, Joint Line Billing, and Make Ready/true up fees.
• Performs duties associated with system administration, such as user administrator functions and data quality checks pertaining to Single Pole attachments records system.
• Manages the preparation of documents and reports for DPU as needed to report on performance of response to single pole administration.
• Manages, tracks and reviews cost of program versus revenue generated through fees to assure rates are adequate and recommend changes as appropriate.
• Oversees the reporting, tracking, retrieval and analysis of a number of defined requirements such as: amount of pole attachment applications, number of delinquencies, the delinquency rate and annual costs.
• Liaison between the Third‑Party Attachment System users and the Information Technology department.
• Provides oversight to other program related administration (i.e. MassDOT).
• Actively participates in cross‑functional initiatives, collaborating with team members to achieve and measure program success.
• Stay abreast of current and emerging Third‑Party Attachment trends, best practices and technologies and provide insight to the organization.
• Oversees development of area staff.
• Responsible for developing a mindset of ownership and employee accountability for outcomes and consistent level of productivity and quality of work.
• Manages, selects, coaches and develops staff.

Technical Knowledge/Skill/Education/Licenses/Certifications

• Thorough knowledge of electric distribution systems and equipment.
• Requires extensive knowledge of Third Party and Distribution activities within the electric utility industry.
• Knowledge of local, state and national codes, regulations and policies, governing the construction of electric systems.
• Ability to communicate and work effectively with all levels of the organization and with counterparts in outside organizations.
• Ability to think and act strategically in a fast‑paced environment with frequently shifting and/or conflicting priorities.
• Ability to be flexible and adaptive, while collaborating effectively with a variety of groups including organizational leadership.
• Working knowledge of accounting, finance, budgeting, database creation and management; ability to create ad hoc reports from database as requested; ability to work accurately and efficiently under pressure; attention to details and ability to recognize problems and discrepancies in information and take appropriate action.
• Clear and concise written communication skills.
• Strong spoken communication skills, including the ability to make presentations before a variety of audiences.
• Strong mental acuity including the ability to discuss ideas intelligently and be persuasive.
• Extensive analytical skills including the ability to draw sound conclusions and act decisively.
• Project coordination skills.
• Ability and willingness to be a change agent and to initiate and manage change as needed.

Education

Bachelor’s degree in business administration, engineering, accounting, related discipline or equivalent experience.

Experience

Minimum of ten (10) to twelve (12) years of related experience is required. A minimum of five (5) years of experience in distribution or transmission engineering and operations is preferred. Supervisory and leadership experience is required. Experience in the area of Energy Delivery including distribution engineering, joint utility work, interaction with telephone and other utilities, program management or administration, interacting with outside customers/companies involving billing, meeting customer’s scheduling requirements and regulatory commitments.

Licenses & Certifications

Valid driver’s license required.

Working Conditions

Must be available to work emergency restoration assignment as required. Must be available to travel between MA/CT/NH as necessary.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross‑functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $151,890.00-$168,770.00

Worker Type

Regular

Number of Openings

1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team‑talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.