Manager, Platform Solutions

Transcarent; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

13 paid holidays

Life & Disability insurance

Job summary

Transcarent, the One Place for Health and Care, seeks a Manager, Platform Solutions to lead strategy, growth, and operations for our Virtual Care solution integrated with the WayFinding platform. You will drive cross-functional initiatives connecting internal teams and external partners to improve member and client experiences.

Ideal candidates bring 3–5+ years of healthcare business management or product delivery, strong leadership, and the ability to translate data into actionable plans in a

Qualifications

• Strategic and commercially driven experience in platform solutions.
• Proven cross-functional leadership and program management skills.
• Healthcare or digital health domain experience is a plus.

Responsibilities

• Lead Virtual Care solution strategy and design within WayFinding platform.
• Align stakeholders and drive KPIs, workflows, and operating processes.
• Support sales, implementations, RFPs, and client conversations.
• Identify upsell opportunities and define go-to-market motions.

Education

Bachelor's degree

Master's degree

Job description

Job Description

At Transcarent , we're transforming the healthcare experience by making it simpler, higher quality, and more affordable. We connect members to top-tier care through a personalized, technology-enabled experience-removing friction, aligning incentives, and delivering better outcomes at lower cost.

The Manager, Platform Solutions role sits at the center of this transformation. We are seeking a strategic and commercially driven Manager , Platform Solutions to lead the strategy , growth, and operational performance of our Virtual Care solution line and its deeper integration into our WayFinding navigation platform .

This role requires a highly resourceful, proactive individual, with excellent communication, problem solving, project management , and healthcare solutions building experience. This leader will drive cross-functional strategic initiatives, improve the virtual care operating model, and analyze virtual care solution performance . This role serves as the day-to-day solution leader and subject matter expert, connecting cross-functional teams and external partners to deliver a high-quality Member and client experience and advance Virtual Care as an integrated component of the broader WayFinding platform.

What You'll Own

Virtual Care Solution Strategy & Design

Drive innovation in Virtual Care solution offering including exploration of expanded primary care and clinical navigation care delivery models

Define success criteria for existing book of business and evolve solution to meet new client/Market needs

Improve integration of Virtual Care into the broader WayFinding Platform

Solution Performance & Operational Excellence

Align stakeholders to execute on strategy and deliver measurable outcomes against KPIs

Support design of scalable workflows and operating processes spanning staffing, billing/reimbursement , and launch readiness to ensure solution success

Drive operational excellence and continuous improvement through root-cause analysis

Growth, Commercialization & Market Enablement

Serve as the Virtual Care subject matter expert to support sales, implementation, RFPs, finalist presentations, client escalations, and external partner conversations

Lead adoption and expansion across employer and health plan segments by defining go-to-market motion, positioning, and pricing

Identify upsell opportunities to expand adoption across the WayFinding Platform

Cross-Functional Leadership & Delivery

Lead program governance for the integrated Virtual Care solution and serve as the day-to-day Transcarent solutions leader and partnership manager for cross-functional teams

Program and project manage initiatives from intake through launch and ongoing optimization that improve the client and Member experience

Financial & Analytical Strength

Partner with Finance and leadership to evaluate pricing, reimbursement, margins, savings, and performance metrics

Translate performance data and market intelligence into clear recommendations and influence stakeholders toward measurable outcomes

Qualifications

Bachelor's degree required ; Master's or higher in healthcare, public health or business-related field preferred

Minimum of 3-5+ years of relevant experience in healthcare business management , solution s delivery, or product management

Proven track record of building and scaling programs in healthcare, digital health, or B2B businesses .

Strong business acumen with an understanding of healthcare economics and population health.

Exceptional leadership, communication, and cross-functional collaboration skills.

Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed

Who we are

Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers.

Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences - Cancer Care, Surgery Care, and Weight Health - to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com , and follow us on LinkedIn .

At Transcarent, our values guide everything we do:

• People First: We prioritize our Members, clients, and each other in every decision
• Care: Every decision starts with improving health and care for our Members
• Resilience: We push boundaries and take the uncharted path to change an industry
• Results: We take ownership, solve with speed, and deliver for our people and each other
• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Job Snapshot

Department

Product Solutions

Location