Manager, Platform Operations

SmartRecruiters, Inc.; California, Northern (MO, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid schedule

Medical, dental, vision benefits

401(k)

Job summary

NBCUniversal is seeking a Platform Operations Manager to lead the operational preparation and launch of Peacock’s streamable VOD content, along with hubs and campaigns. You will coordinate with Product, Marketing, and Support to ensure timely, high-quality content delivery and audience-targeted experiences.

The role requires cross-functional leadership, strong CMS and data workflow skills, and a hands-on approach to 24/7 operations in a fast-paced media environment.

Qualifications

• 3+ years experience on digital media platforms.
• 3+ years managing title operations or publishing at large-scale media services.
• Experience with CMS toolsets.
• Excellent writing and presentation skills.
• Strong organization and communication; detail-oriented.

Responsibilities

• Create and scale a playbook to support cross-functional launches of priority VOD content.
• Oversee day-to-day operations of Peacock campaigns, collections, and hubs scheduling.
• Manage the platform’s varied tiers and audience-targeted experiences.
• Lead a team of programmers who build the Peacock environments.
• Advise on operational enhancements to bring new experiences to life.
• Support tentpole initiatives across NBCUniversal verticals.

Skills

CMS toolsets

AirTable

Excellent writing

Strong organization

Tools

AirTable

Job description

• Compensation: USD 85,000 - USD 110,000 - yearly

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

NBCUniversal is hiring a Platform OperationsManagerprimarily responsibleforthe operational preparation andlaunchof Peacock’sstreamableVODcontent, as well as hubs andcampaigns.Additionally, you will supporttargetedMarketing efforts forusers’varied tiers and entitlements.

We’relooking for aunflappable, detail-oriented team member who can managevarious content management systemsin a fast-changingindustry—while alsoprovidingversatile support to the team.The Platform Operations team is tasked with ensuring thepromotion ofpriority titles,buzzymetadata,eye-catching imagery,and related assets thatintrigue subscribers. This includes alternative and custom assets used in audience segmentation and multi-varianttesting.

It’sa 24/7 operation responsible for updating content based on performance, strategy, and events unfolding in real time.Our teamworksin coordination with the Product, Marketing, and Customer Support teams in addition to other stakeholders.Therefore, this role will be involved in product enhancements,metadata optimization, and feature expansions that keep Peacock evolving and current inthe streaming landscape.

Responsibilities

• Createand scale aplaybook of operational executions thatwillsupportcross-functionallaunches of priorityVODcontent
• Oversee the day-to-day operations of building and schedulingPeacock-branded campaigns, collections, and hubs
• Oversee the day-to-day operations of building and scheduling the platform’s varied tiers and audience-targeted experiences
• Lead a team oftech-savvyprogrammers who buildthevarious environments on Peacock
• Ideate and collaborate on new product enhancements by advising on theoperational implementationthat’dbring said experience to life
• Providesupport for tentpole initiatives across NBCUniversal verticals,including high-profile content launches, breaking news events, and marqueesporting events
• Evaluate incidents toidentifyimmediate solutions and work with the Impact teamto elevate issues to the proper departments if necessary
• Liaison between Merchandising Strategy, Product, andCMSToolingteams to ensure that all parties are informed of platform schedulingand potential bugs
• Support theSr.Manager of Platform Operations in process optimizations,productenhancements, and both strategic and creative decision-making

Qualifications

• 3+ years’experience working on digital media platforms
• 3+years of experience managing title operations or publishing at a large-scale merchandising, e-commerce, or video service
• Experience with CMS toolsets
• Experience withAirTable
• Exhibitexcellent organization and communication skills, attention to detail, and theability toclearly and concisely articulate workflows and conceptsfor a variety ofaudiences
• Proactivelyidentifyopportunities to enhance processes forefficienciesand helpdevelop new workflows for continual improvement for platform operations
• Excellent writing and presentation skills

Preferred Characteristics

• Hands-on experience managing complex publishing projects
• Comfort working with a range of content management systemsand AI tools
• Strong senseof ownership over accuracy and quality of work
• Ability to juggle multiple projects with different workflows and procedures
• Proven ability to set and meet deadlines for large-volume content publishing
• Clear, consistent communication with cross-functional teams
• Commitment to improving workflows and processes
• Maintain strong leadership skills and committed to being a team player
• A passion for television, movies, sports, and news

Additional Requirements

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
• Salary range: $85,000 - $110,000 +bonus & long-term incentive eligible.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

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