Manager Physician Support

StartupNWA; Springdale (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

Highlands Oncology seeks a Manager of Physician Support in Northwest Arkansas to lead Medical Oncology and Supportive Care Nurse teams, manage staffing and scheduling, and champion clinical quality across the practice.

The role requires an active nursing license in Arkansas, at least five years of healthcare management experience (oncology preferred), and a dedication to patient-centered care within a safety‑sensitive environment.

Qualifications

• Excellent communication and interpersonal skills.
• Able to function in high-pressure situations.
• Excellent organizational skills with attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.

Responsibilities

• Provide oversite of Medical Oncology and Supportive Care Physician Nurses and Back Office Nurses.
• Manage Physician Nurse clinic schedules, after-hours and weekend call schedules.
• Lead monthly Physician Nurse meetings and conduct performance evaluations.
• Enforce disciplinary actions related to substandard performance and policy noncompliance.
• Promote professional growth among staff and ensure compliance with policies and quality standards.

Skills

Communication

Interpersonal skills

High-pressure work

Organization

Time management

Analytical thinking

Job description

Location

• Location3901 Parkway Circle, Suite 100, Springdale, AR, 72762, United States
• Job CategoryNurse, RN, LPN
• Employee TypeExempt - Full Time
• Manage OthersYes

Contact information

• NameTracy Thurow
• [e-mail]

Description

Lead a team that helps make exceptional cancer care possible. As our Manager of Physician Support, you’ll play a vital role in ensuring providers have the resources, coordination, and operational support they need to focus on what matters most, delivering outstanding patient care. If you're a collaborative leader who thrives on building high-performing teams and improving processes, we invite you to bring your expertise to our growing oncology practice.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

Provide oversite of Medical Oncology and Supportive Care Physician Nurses. Key responsibilities include personnel management, interdisciplinary care coordination, and the delivery of safe, quality patient care, while ensuring adherencetoHighland's missionof providing high-quality,innovative care delivered with precision and compassion.

Supervisory Responsibilities:

This position maintains strong relationships and collaborates with leaders throughout the organization to improve effectiveness and efficiency of the practice with a focus on clinical quality.

Job Duties / Responsibilities:

Program Leader

• Demonstrates leadership that incorporates the mission, vision, and values of Highlands Oncology.
• Ability to mentor, lead, and create a positive culture of collaboration and teamwork.
• Propose innovative practices or technology which improve the company.
• Develop and implement best practices to achieve operational benchmarks and efficiencies.
• Incorporate evidence-based practice into clinical policy and procedure.
• Able to find timely solutions for and solve complex problems and issues, which may involve staff and/or patients.
• Effectively manage conflict or difficult situations, while maintaining professionalism.
• Ability to adapt to the needs of the organization and employees.
• Integrates ethical standards into everyday work activities.

Personnel Leader

• Provides oversight and leadership for Medical Oncology and Supportive Care Physician Nurses and Back Office Nurses.
• Manage Physician Nurse clinic schedule and after-hours and weekend call schedules.
• Leads monthly Physician Nurse meetings.
• Conducts performance evaluations for direct reports.
• Enforce disciplinary action related to substandard performance and policy noncompliance.
• Promotes professional growth among staff.

Resource and Quality Management

• Engages in continuous quality improvement activities with measurable outcomes.
• Establish department specific goals/objectives and metrics.
• Address complaints, suggestions/comments from patients or families.
• Shares in the development and review of Clinical Policies and Procedures, and Protocols.
• Ensure compliance with federal and state regulatory standards.

Financial Manager

• Operates within department budgets.
• Monitor staff utilization.

Miscellaneous

• Creates monthly Medical Oncology Supervising Doctor calendar
• Enters on call physicians and nurses into Clarus

Requirements

Required Skills/Abilities:

• Excellent communication and interpersonal skills include the ability to negotiate and resolve conflicts and build teams.
• Able to function in high-pressure situations.
• Excellent organizational skills with attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.

Certifications/Licenses/Education/or Experience in a related field:

• Must have an active nursing license with the Arkansas State Board of Nursing.
• Must have five years of healthcare management experience, with preference for oncology experience.
• Participates in professional organizations for the purpose of professional development and networking.
• Experience with analyzing data to guide strategic planning.
• Must maintain BLS and ACLS.

Physical Requirements:

• Standing and Walking: Must be able to stand and walk for extended periods throughout the shift.
• Lifting and moving patients: Ability to lift, move, and assist patients, often requiring more than 50 pounds.
• Pushing and Pulling: Must be able to push and maneuver equipment and patient transport devices.
• Fine Motor Skills: Requires good hand-eye coordination to operate controls and handle small objects.
• Repetitive Motions: Frequent use of hand and fingers for operating machinery and adjusting settings.
• Bending and Reaching: Must bend, stoop, twist, and reach to position patients and operate equipment.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive: In accordance with the Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.

Summary

Highlands Oncology offers a full suite of benefits that includes those pictured below and MANY MORE...

*Certified a Great Place to Work!