Patient Navigator, Multidisciplinary Programs

Highlands Oncology Group; Springdale (AR); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Highlands Oncology Group in Springdale, AR is seeking a Patient Navigator for Multidisciplinary Programs to guide patients through cancer care with compassion and coordination.

You will coordinate referrals, schedule New Patient visits, prepare charts, and support both patients and physicians in a fast-paced, team-based setting.

Experience in oncology or healthcare navigation is preferred; communication and EMR proficiency are essential to deliver patient-centered care.

Qualificações

• Excellent written and verbal communication.
• Strong people skills including adaptability, assertiveness, problem solving and teamwork.
• Maintains high professional standards in performance and appearance.
• Proficient in EMR usage and basic Excel.
• Typing skills.

Responsabilidades

• Schedule and coordinate a patient’s care from referral through early treatment.
• Review referrals and schedule work-up for New Patient visits.
• Contact New Patients within 3 business days and schedule within 7 business days.
• Prepare patient charts for visits, obtain records, and provide information to doctors.
• Present information to providers as Navigator during clinic visits.
• May assist physicians with in-office procedures and patient rooming.
• Maintain EMR documentation and timely follow-up on orders.

Conhecimentos

Excellent communication

People skills

Professional demeanor

EMR proficiency

Excel basics

Typing skills

Formação académica

Licensed Practical Nurse

Medical Assistant program graduate

Ferramentas

EMR system

Descrição da oferta de emprego

Job Details

• Location 3901 Parkway Circle, Suite 100, Springdale, AR, 72762, United States
• Job Category Care Coordinator, Healthcare Navigator, Patient Advocate
• Employee Type NonExempt - Full Time
• Required Degree High school
• Manage Others No

Description

Be the Guiding Hand Patients Need Most.

A cancer diagnosis can be overwhelming, but no patient should have to navigate their journey alone. As a Patient Navigator for Multidisciplinary Programs, you will serve as a trusted advocate and resource, helping patients seamlessly access care while providing compassion, support, and guidance every step of the way. Join a team dedicated to delivering exceptional patient-centered care and making a meaningful difference in the lives of those we serve.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: Multidisciplinary oncology care is a comprehensive approach to a patient’s care that involves more than one specialty physician. In a multidisciplinary setting, physicians of different specialties come together to diagnose and treat patients. Having multiple specialty physicians in one place at one time allows them to collaborate in real-time and develop comprehensive, personalized patient plans. The Navigator role is to provide coordination and support to patients and physicians in the Multidisciplinary clinic.

Job Duties / Responsibilities

• Schedule and coordinate a patient’s care from the time of referral, and throughout the diagnosis and early treatment period.
• Review incoming referrals and appropriately schedule work-up for New Patient visit.
• New Patients must be contacted within 3 business days of receipt of referral and scheduled within 7 business days of being received.
• Prepare patients chart for office visit –obtain medical records, order diagnostics, compile patient information, and provide information to the patient’s doctor prior to patient’s clinic visit.
• During clinic be able to present information to provider and to act as Navigator for patient.
• May assist physician with in-office procedures.
• May assist with rooming patients, obtaining vitals, room patients and enter required EMR documentation.
• Promptly carrying out urgent referrals/orders. Urgent referrals should be sent on the same or next business day.
• Carry out patient plans following the multidisciplinary conference.
• Follow up on all outgoing orders to ensure external clinic receives orders. Ensure patients are scheduled for diagnostic testing in a timely manner.
• May upload medical records on assigned patients.
• Provide education and support to patients.
• Return patient calls/Canopy tickets by 3PM on day of incoming call.
• Keep provider informed of patient progress, issues, or concerns.
• Attend the weekly Multidisciplinary conference for your assigned specialty.
• Enter assigned patient data on spreadsheet each month.
• Maintain good working relationships with internal and external multidisciplinary staff
• Must work well independently and as a team member
• Maintains good communication with patients, referring providers, Chest Clinic doctors, co-workers and supervisors.
• Other tasks as assigned by supervisor.

Requirements

Required Skills/Abilities

• Must possess excellent communication skills both written and verbal.
• Excellent people skills include, but are not limited to adaptability, assertiveness, problem solving and teamwork.
• Maintains high standard of professional performance, behavior, and appearance.
• Proficient in use of EMR (electronic medical record)
• Ability to perform basic functions in Excel.
• Typing skills

Certifications/Licenses/Education/or Experience in a related field

• Licensed Professional Nurse or Graduate from an accredited Medical Assistant Program.
• Must have patient care experience.
• At least two years of oncology, cardiovascular or pulmonary experience preferred.

Physical Requirements

• Standing and Walking: Must be able to stand and walk for extended periods throughout the shift.
• Sitting for prolonged periods of time at a desk.
• Computer use that requires visual acuity, typing, use of mouse/keyboard, and staring at a screen for extended periods of time.
• Lifting and moving patients: Ability to lift, move, and assist patients, often requiring more than 50 pounds.
• Pushing and Pulling: Must be able to push and maneuver equipment and patient transport devices.
• Fine Motor Skills: Requires good hand-eye coordination to operate controls and handle small objects.
• Repetitive Motions: Frequent use of hand and fingers for operating machinery and adjusting settings.
• Bending and Reaching: Must bend, stoop, twist, and reach to position patients and operate equipment.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive: In accordance with the Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.

Summary

• Highlands Oncology offers a full suite of benefits that includes those pictured below and MANY MORE...
• Certified a Great Place to Work!