Manager Physician Practice Patient Access, Digital Engagement & Collections

United Health Services, Inc.; City of Binghamton (NY); On-site; USD 77,000 - 115,000; Full time

Job summary

United Health Services (UHS) in New York's Southern Tier seeks a Manager of Physician Practice Patient Access, Digital Engagement & Front-End Collections to lead patient access services, centralized call centers, and digital engagement initiatives across physician practice operations.

The role drives system-wide standardization, performance improvement, and revenue cycle optimization, partnering with IT, Epic analysts, marketing, and physician practice leadership to ensure consistent execution.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of progressive healthcare operational leadership experience; physician practice operations, patient access, call center management, digital health operations, or revenue cycle experience.
• Experience with performance improvement and staff leadership.
• Preferred: Master's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or related discipline.

Responsibilities

• Provide strategic and operational leadership for patient access services, centralized call centers, digital engagement technologies, and front-end revenue cycle across UHS Physician Practice Operations.
• Drive system-wide standardization, optimization, and performance improvement initiatives.
• Act as liaison among Physician Practice Operations, Revenue Cycle, IT, Epic analysts, Marketing and Communications, and physician practice leadership.

Skills

Leadership

Strategic planning

Communication

Project management

Data analysis

Education

Bachelor's Degree

Master's Degree in Healthcare Administration or related

Tools

Epic MyChart

Cadence

Online Scheduling

Job description

Position OverviewThe Manager of Physician Practice Patient Access, Digital Engagement & Front-End Collections provides strategic and operational leadership for patient access services, centralized call center operations, digital patient engagement technologies, and front-end revenue cycle functions across UHS Physician Practice Operations.This position is responsible for driving system-wide standardization, optimization, and performance improvement initiatives that enhance patient access, improve patient experience, increase digital adoption, strengthen point-of-service financial performance, and support organizational growth objectives. The Manager serves as a key liaison among Physician Practice Operations, Revenue Cycle, Information Technology, Epic analysts, Marketing and Communications, and physician practice leadership to ensure consistent execution of patient access, digital engagement, and revenue cycle strategies.Primary Department, Division, or Unit:UHS Executive Physician Practice ManagementPrimary Work Shift:DayRegular Scheduled Weekly Hours:40Compensation Range:$37.00 - $55.50 per hour, depending on experience-Education & ExperienceMinimum Required:Bachelor's DegreeMinimum of five (5) years of progressive healthcare operational leadership experience; experience in physician practice operations, patient access, call center management, digital health operations, or revenue cycle processes; experience with performance improvement and staff leadership.Preferred:Master's Degree in Healthcare Administration, Business Administration, Public Health, Nursing, or related discipline.Experience supporting physician practice operations, centralized contact centers, Epic MyChart/Cadence/Online Scheduling applications, and front-end revenue cycle initiatives.Knowledge, Skills & AbilitiesComprehensive knowledge of physician practice operations and patient access management.Knowledge of centralized call center operations and performance metrics.Strong understanding of Epic applications and patient engagement technologies.Knowledge of scheduling, registration, insurance verification, and revenue cycle operations.Understanding of patient financial policies and collection practices.Ability to analyze operational and financial data and develop actionable recommendations.Strong leadership, coaching, communication, and relationship-building skills.Demonstrated ability to lead change and process improvement initiatives.Excellent problem-solving, project management, and organizational skills.Knowledge of HIPAA, patient privacy, and healthcare compliance requirements.Ability to build collaborative partnerships across operational, clinical, technical, and financial departments.-Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.-About United Health ServicesUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!United Health Services is an Equal Opportunity Employer.-United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.