Manager, Pharmacy Workflow Innovation

CVS Health; Woonsocket (RI); On-site; USD 66,000 - 146,000; Full time

Job summary

A leading health solutions company is seeking a Manager for Pharmacy Workflow Innovation to enhance healthcare delivery. This role involves collaborating on strategic projects, supporting field communications, and leveraging data insights to improve operations. Ideal candidates will have extensive experience in retail environments and strong leadership skills.

Benefits

Medical Plans

401(k) with Matching

Stock Purchase Plans

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Tuition Assistance

Qualifications

• 5+ years of experience in retail and/or corporate environment.
• Knowledge of retail pharmacy operations.
• Experience in process innovation.

Responsibilities

• Collaborate on strategic roadmaps and execute project plans.
• Support field communications and manage help desk inquiries.
• Provide reporting and analysis for project progression.

Skills

Leadership

Communication

Interpersonal Skills

Time Management

Analytical Skills

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Join to apply for the Manager, Pharmacy Workflow Innovation role at CVS Health.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 9000+ stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role in business success.

The Pharmacy Workflow Innovation team is a dynamic team within Retail Store Operations aimed to support the business and our retail colleagues while upholding and reinforcing regulatory and compliance standards. This position involves identifying and designing opportunities to address business challenges. This colleague designs solutions for business problems and works as part of a larger team that is making larger workflow changes while keeping our colleagues at the heart of everything we do. By providing data-driven insights to inform key initiatives and evolving the colleague experience by designing innovative new programs, this position will routinely interact with groups such as DDAT, Pharmacy Operations, Growth, Regulatory, Legal, Quality & Safety, Field Leadership, and Enterprise partners.

Primary Job Duties & Responsibilities

Tactical Project Execution

• Collaborate on the creation of strategic roadmaps.
• Execute on tactical steps within project plans with minimal support.
• Partner across departments in the enterprise to support the execution of project plans.
• Partner with DDAT to develop requirements, test & certify the solution, and launch it to chain.
• Partner with Sr. Manager to communicate plans, risks, and opportunities from the working team up to executive leadership.

Field Support and Communication Strategy

• Support the implementation team in writing field communications.
• Manage help desk & field questions related to the project.
• Support the creation of field & corporate-facing materials such as colleague training and Sr. Leader Field meetings.

Ad-Hoc Analytics

• Support reporting and analysis for deep dive/follow-up questions related to progression towards shared goals.
• Translate data insights into meaningful insights and actions.

Required Qualifications

• 5+ years of full-time work experience in a retail and/or corporate environment.
• 5+ years’ experience building high-performing teams.
• 5+ years’ experience engaging and inspiring teams to achieve both short-term and long-term goals.
• 5+ years’ experience influencing without authority.
• Self-directed requiring little support.
• Knowledge of retail pharmacy operations.
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience.
• Strong interpersonal skills demonstrated by successful collaboration to achieve shared goals.
• Strong time management skills, with experience managing multiple deliverables on staggered deadlines.
• Strong personal integrity and judgment, with a track record of managing sensitive or highly visible business matters.
• Strong communication skills in both formal and informal writing and speech.
• Demonstrated growth mindset and willingness to learn and accept feedback.
• Proven track record of high performance.
• Regular and reliable attendance.
• Any additional tasks as directed by supervisor or manager.
• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• Occasional travel may be required.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• 8+ years of full-time work experience in a retail and/or corporate environment.
• 8+ years’ experience building high-performing teams.
• 8+ years’ experience engaging and inspiring teams to achieve both short-term and long-term goals.
• 8+ years’ experience influencing without authority.
• Experience in process innovation, including process and system diagnosis, business case development, solution definition, process mapping, and new system development.
• Knowledge of change management techniques is a plus.
• Lean Six Sigma knowledge is a plus.
• Master’s degree.

Education

Bachelor’s degree or equivalent relevant experience.

Anticipated Weekly Hours

40 hours per week.

Time Type

Full-time.

Pay Range

The typical pay range for this role is $66,330 - $145,860 annually, depending on experience, education, and location. This role is eligible for bonuses, commissions, or incentives.

Benefits

Our benefits include medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit our benefits page.