Manager Pharmacy Techs

Rush; Chicago (IL); On-site; USD 34,715 - 54,676; Full time

Job summary

Rush University Medical Center is seeking a Manager, Pharmacy Techs, to provide operational leadership across Rush community (retail) pharmacy locations, ensuring safe, efficient, and patient-centered services. The role shapes service enhancements to expand access to pharmacy care.

You will oversee staffing, onboarding, training, and performance evaluations, driving standardized practices and continuous professional growth within the network.

Qualifications

• Four years of experience as a certified pharmacy technician.
• Valid State of Illinois pharmacy technician license.
• High School diploma or GED.
• Excellent data entry skills.
• Excellent verbal and written communication skills.
• Must be flexible with work schedule.
• Must possess good problem-solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Dependable attendance and job performance.

Responsibilities

• Provides operational leadership for pharmacy technicians across multiple Rush community (retail) pharmacy locations to ensure safe, efficient, and patient-centered pharmacy services.
• Leads technician staffing, scheduling, workforce planning, and daily operations to support evolving patient care needs and maintain appropriate service levels across all locations.
• Recruits, interviews, hires, onboards, develops, and evaluates pharmacy technicians while fostering a culture of accountability, engagement, continuous learning, and professional growth.
• Designs, coordinates, and oversees technician orientation, training, competency assessment, and annual performance evaluations to ensure standardized practices and consistent performance across the community pharmacy network.
• Administers performance improvement and corrective action processes in accordance with Rush policies and procedures.
• Partners with pharmacy leadership to develop, implement, and optimize new pharmacy services, workflows, and contemporary care delivery models that improve patient access, quality, and operational efficiency.
• Identifies opportunities for workflow standardization, operational improvement, and technology optimization to support the continued growth of community pharmacy services.
• Fosters effective communication and collaboration among pharmacy technicians, pharmacists, pharmacy leadership, and interdisciplinary partners to promote teamwork and exceptional patient care.
• Oversees technician staffing assignments and adjusts schedules to meet fluctuating workload demands while maintaining operational continuity. Maintains proficiency in pharmacy technician responsibilities and serves as an operational resource when needed.
• Oversees the creation, maintenance, retention, and reporting of documentation related to technician scheduling, orientation, training, competency assessment, and other required operational and regulatory records.
• Establishes and monitors technician quality standards, ensuring compliance with applicable federal and state regulations, accreditation standards, organizational policies, and departmental procedures.
• Responds promptly to operational issues and technician or pharmacist concerns, facilitating effective problem resolution and a positive work environment.
• Develops operational reports, analyzes workforce and performance metrics, and communicates findings and recommendations to pharmacy leadership.
• Leads or participates in technician and departmental meetings, including agenda development, presentations, education, and follow-up activities.
• Performs other duties as assigned.

Skills

Data entry

Verbal communication

Written communication

Flexible schedule

Problem solving

Attendance

Education

Illinois pharmacy technician license

Tools

Laminar airflow hoods

Pharmacy computer systems

Packaging equipment

Duty devices (copiers, fax machines)

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: POB Pharmacy

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Pay Range: $25.20 - $39.69 per hour Rush salaries are determined by many factors including, but not limited to, education, job‑related experience and skills, as well as internal equity and industry‑specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Summary

The Manager, Pharmacy Techs, under the direction of the System Pharmacy Director, Community and Home Delivery Pharmacy Services, provides operational leadership for pharmacy technicians across multiple Rush community (retail) pharmacy locations. This role plays a key part in shaping and executing service enhancements that expand access to pharmacy care and meet the evolving needs of Rush patients through contemporary pharmacy practice and innovative care delivery models.

Required Job Qualifications

• Four years of experience as a certified pharmacy technician.
• Valid State of Illinois pharmacy technician license.
• High School diploma or GED.
• Excellent data entry skills.
• Excellent verbal and written communication skills.
• Must be flexible with work schedule.
• Must possess good problem‑solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Dependable attendance and job performance.
• Use of Telephone, computer systems, laminar airflow hoods, packaging and compounding equipment, copiers, fax machines and other office equipment as necessary.

Physical Demands

• May be exposed to certain hazardous materials, including but not limited to chemotherapeutic agents and bloodborne pathogens.

Responsibilities

• Provides operational leadership for pharmacy technicians across multiple Rush community (retail) pharmacy locations to ensure safe, efficient, and patient‑centered pharmacy services.
• Leads technician staffing, scheduling, workforce planning, and daily operations to support evolving patient care needs and maintain appropriate service levels across all locations.
• Recruits, interviews, hires, onboards, develops, and evaluates pharmacy technicians while fostering a culture of accountability, engagement, continuous learning, and professional growth.
• Designs, coordinates, and oversees technician orientation, training, competency assessment, and annual performance evaluations to ensure standardized practices and consistent performance across the community pharmacy network.
• Administers performance improvement and corrective action processes in accordance with Rush policies and procedures.
• Partners with pharmacy leadership to develop, implement, and optimize new pharmacy services, workflows, and contemporary care delivery models that improve patient access, quality, and operational efficiency.
• Identifies opportunities for workflow standardization, operational improvement, and technology optimization to support the continued growth of community pharmacy services.
• Fosters effective communication and collaboration among pharmacy technicians, pharmacists, pharmacy leadership, and interdisciplinary partners to promote teamwork and exceptional patient care.
• Oversees technician staffing assignments and adjusts schedules to meet fluctuating workload demands while maintaining operational continuity. Maintains proficiency in pharmacy technician responsibilities and serves as an operational resource when needed.
• Oversees the creation, maintenance, retention, and reporting of documentation related to technician scheduling, orientation, training, competency assessment, and other required operational and regulatory records.
• Establishes and monitors technician quality standards, ensuring compliance with applicable federal and state regulations, accreditation standards, organizational policies, and departmental procedures.
• Responds promptly to operational issues and technician or pharmacist concerns, facilitating effective problem resolution and a positive work environment.
• Develops operational reports, analyzes workforce and performance metrics, and communicates findings and recommendations to pharmacy leadership.
• Leads or participates in technician and departmental meetings, including agenda development, presentations, education, and follow‑up activities.
• Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.