Manager, Pharmacy Operations - BioPlus Specialty Pharmacy

Elevance Health, Inc.; Durham (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Elevance Health, Inc. is seeking a Manager of Pharmacy Operations for BioPlus Specialty Pharmacy in a full-time onsite role.

The position oversees pharmacy services, programs, and personnel, ensuring high-quality pharmaceutical care and compliant workflows within a collaborative leadership structure. Responsibilities include supervising staff, driving process improvements, and coordinating with the Director of Pharmacy and other leaders.

Qualifications

• Requires an active Pharmacist license (RPh) and 3+ years of pharmacy management experience.
• Doctor of Pharmacy (PharmD) degree preferred.
• Knowledge of DEA, FDA, and state regulations for controlled substances.
• Ability to lead and develop a team in a fast-paced pharmacy setting.

Responsibilities

• Ensure safe, timely, efficient, compliant, and productive workflows within oversight areas.
• Coordinate project management, from small tasks to large initiatives, with cross-team collaboration.
• Collaborate with pharmacy leadership and the Director of Pharmacy.
• Oversee daily fulfillment and PV2 operations.
• Supervise the provision of safe, patient-centered distribution services.

Skills

Pharmacist (RPh)

Leadership

Policy compliance

Education

PharmD

Pharmacist license

Job description

Manager, Pharmacy Operations - BioPlus Specialty Pharmacy

Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Schedule: Monday-Friday, 8-hour shift between 7:00am-6:00pm (rotating per business needs)

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

The Manager, Pharmacy Operations - BioPlus Specialty Pharmacy is responsible for overseeing specific areas of pharmacy services, programs, and personnel and is responsible for provision of all facets of pharmaceutical care related to patients/consumers of the pharmacy services.

How you will make an impact:

• Ensures safe, timely, efficient, compliant, and productive workflows in the operational and service areas in their areas of oversight and may be responsible for the direct supervision of any combination of pharmacy technicians, pharmacy learners, pharmacists, or support staff who work within their scope of responsibility.
• Project management, oversight and involvement will range from independent work on small projects, to leading teams on large scale changes. Projects may involve departments external to pharmacy and the Pharmacy Manager will work with other teams/departments to ensure that the activities and contributions align with priorities and timelines for the organization.
• Collaborates with the pharmacy leadership team, including the Director of Pharmacy and the Staff Vice President of Pharmacy Operations.
• Oversee daily fulfillment and PV2 operations.
• Supervise and lead the provision of safe, timely, efficient, equitable, effective, and patient-centered pharmacy distribution services.
• Hold staff accountable to standards of the department.
• Responsible for understanding, compliance, and participation in Quality Assurance, Performance Improvement, and accreditation guidelines ensuring achievement of excellence in quality patient care.
• Serve as the liaison to coordinate compliance and regulatory issues for areas of responsibility.
• Support fulfillment technician workflows to drive quality, efficiency, and productivity.
• Support PV2 clinical pharmacy workflows and practice expectations through operational planning.
• Develop and/or maintain policies and procedures for pharmacy fulfillment and distribution in collaboration with the pharmacy leadership team.
• Identify opportunities to redesign systems of oversight to maximize performance (i.e.: labor and operational efficiency).
• Review reports and records for medication errors, adverse drug events, and/or ineffective service, taking appropriate corrective action.
• Participate in department’s strategic plan development and execution of assigned goals. Identify and develop business cases for operational services based upon anticipated future needs, operational advancement, and organizational priorities.
• Participate and/or lead, as pharmacy representative, organization quality improvement initiatives/projects.
• Serve as a pharmacy team liaison to interdisciplinary team members for areas of responsibility. Select, train, develop and motivate a competent staff to meet and surpass goals and objectives.

Minimum Requirements:

• Requires an RPh and a minimum of 3 years pharmacy experience and a minimum of 3 years management experience; or any combination of education and experience, which would provide an equivalent background.
• Current active unrestricted state license to practice pharmacy as a Registered Pharmacist (RPh) in applicable state(s) required.

Preferred Skills, Capabilities and Experiences:

• PharmD.
• Specialty pharmacy experience.
• Prior experience with mail order and/or retail pharmacy compliance.
• People leadership experience.
• Knowledge of DEA, FDA and state regulations pertaining to handling of controlled substances.
• Experience interpreting compliance requirements and regulations.
• Experience working with State Boards of Pharmacy regarding complaints, issue resolution, inspection, and central fill requirements.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.