Manager Perioperative Support Services - Atrium Health Union

107 The Charlotte-Mecklenburg Hospital Authority; Council Oaks (NC); On-site; USD 53,000 - 79,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid time off

Professional development

Job summary

Advocate Health in North Carolina seeks a Sterile Processing Services manager to lead quality improvement initiatives in SPD, monitor customer feedback, and ensure timely resolution of complaints. The role oversees budgets and staff performance, with a focus on efficient supplies utilization and cost control.

The position requires a High School Diploma or GED, 3+ years in central service or surgical settings, and preferred leadership experience. Full-time hours, Mon-Fri, with a 8am-4pm schedule.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Graduate of Accredited Central Processing or Surgical Technology Program preferred.
• Minimum of 3 years central service or surgical experience required.
• Management experience preferred.

Responsibilities

• Develops, implements, and monitors a quality improvement program for SPD.
• Assists in utilizing customer feedback and measures customer service to improve service.
• Monitors and responds to complaints and incidents concerning the department and ensures resolution.
• Establishes systems and procedures to promote utilization of supplies and staff.
• Participates with materials management in contract negotiations regarding supplies and services utilized in SPD.
• Coordinates and conducts staff meetings.
• Monitors financial budget and administers operating and capital budgets and performs financial analysis of systems.

Skills

Quality improvement

Customer service

Budgeting

Staff coordination

Education

High School Diploma or GED

Bachelor's degree

Central Processing or Surgical Technology program

3 years central service or surgical experience

Management experience

Job description

Department: 37719 Atrium Health Union - Sterile Processing Services

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Full Time, Monday-Friday 8am-4pm

Pay Range: $38.20 - $57.30

Essential Functions

• Develops, implements, and monitors a quality improvement program for SPD.
• Assists in utilizing customer feedback and measures customer service to improve service.
• Monitors and responds to complaints and incidents concerning the department and ensures resolution.
• Establishes systems and procedures to promote utilization of supplies and staff.
• Participates with materials management in contract negotiations regarding supplies and services utilized in SPD.
• Coordinates and conducts staff meetings.
• Monitors financial budget and administers operating and capital budgets and performs financial analysis of systems.

Physical Requirements

• Must be able to stand, walk, bend, stoop, and stretch for long periods of time.
• Must lift up to 40 pounds.
• Push and pull heavy loads.
• Acuity in vision and hearing.
• Dexterity in both hands and fingers.
• Must be able to work under high pressure.

Education, Experience and Certifications

• High School Diploma or GED required.
• Bachelor's of Science or Art preferred.
• Graduate of Accredited Central Processing or Surgical Technology Program preferred.
• Minimum of 3 years central service or surgical experience required.
• Management experience preferred.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities.

Reshaping Access: What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it.

Inspiring Professionals: With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities.

Transforming Care: We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in:

• Cardiovascular Care
• Neurosciences
• Gynecology
• Oncology
• Pediatrics
• Primary Care
• Neurology
• Geriatrics
• Trauma Care