Manager, Performance Analytics & Insights

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 104,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

IHG Hotels & Resorts is seeking a Manager, Performance Analytics & Insights to partner with Operations leadership across the Americas. You will lead analyses, develop scalable reporting, and translate data into actionable recommendations to improve business performance.

You will identify trends, uncover opportunities, and drive continuous improvement through analytics, automation, and emerging AI capabilities, collaborating with stakeholders and technical partners to ensure timely, accurate

Qualifications

• Bachelor's degree in Analytics, Business, Statistics, Information Systems, Computer Science, or related field.
• 5+ years of experience in analytics, business intelligence, or data analysis.
• Advanced Python skills.
• Experience with Python, including reviewing, troubleshooting, and maintaining code and processes.
• Advanced experience with Tableau, Tableau Prep, GCP, and Excel.
• Experience translating business questions into analytical solutions.
• Strong problem-solving and critical thinking skills.
• Excellent communication and presentation skills for non-technical audiences.
• Experience managing multiple priorities in a fast-paced environment.
• Preferred: experience supporting Operations or hospitality organizations.
• Preferred: experience with AI-enabled analytics, automation tools, or generative AI solutions.
• Preferred: experience building predictive or diagnostic analytics.
• Preferred: mentoring or leading analysts.
• Knowledge of data visualization best practices and dashboard design.
• Experience working with cross-functional teams and executive stakeholders.

Responsibilities

• Lead complex analyses to identify business trends, performance drivers, and operational opportunities.
• Translate data into actionable insights and recommendations for Operations leadership.
• Partner with stakeholders to understand business challenges, define analytical approaches, and deliver meaningful solutions.
• Present findings and recommendations to leaders and non-technical audiences.
• Design, develop, and maintain scalable dashboards, reporting, and analytical tools.
• Ensure reporting accuracy, consistency, and data quality across operational metrics.
• Troubleshoot reporting issues, data discrepancies, and query performance.
• Identify opportunities to simplify reporting, automate recurring processes, and improve data accessibility.
• Build strong relationships with Operations, Commercial, and cross-functional partners.
• Provide analytical support for strategic initiatives, operational reviews, and executive reporting.
• Prioritize multiple projects while balancing ongoing operational support and longer-term analytical work.
• Help stakeholders interpret data and make informed business decisions.
• Identify opportunities to leverage AI, automation, and advanced analytics to improve reporting efficiency and decision making.
• Explore emerging analytical tools and techniques to enhance insight generation and reduce manual effort.
• Partner with technical teams to implement scalable analytical solutions.
• Promote best practices for analytics, data governance, and self-service reporting across the organization.
• Coach and mentor analysts, providing guidance on analytical methods, problem solving, and stakeholder engagement.
• Review work products to ensure quality, accuracy, and business relevance.
• Foster a collaborative, continuous improvement mindset within the Analytics team.

Job description

The Manager, Performance Analytics & Insights partners with Operations leaders to deliver actionable insights that improve business performance across the Americas portfolio. This role leads complex analyses, develops scalable reporting solutions, and translates data into clear recommendations that support operational decision making.

The Manager is responsible for identifying trends, uncovering opportunities, and driving continuous improvement through analytics, automation, and emerging AI capabilities. Working closely with business stakeholders and technical partners, this role ensures analytics are timely, accurate, and aligned to strategic priorities.

Your day to day

Lead Operational Analytics & Insights

• Lead complex analyses to identify business trends, performance drivers, and operational opportunities.
• Translate data into actionable insights and recommendations for Operations leadership.
• Partner with stakeholders to understand business challenges, define analytical approaches, and deliver meaningful solutions.
• Present findings and recommendations to leaders and non-technical audiences.

Reporting & Data Solutions

• Design, develop, and maintain scalable dashboards, reporting, and analytical tools.
• Ensure reporting accuracy, consistency, and data quality across operational metrics.
• Troubleshoot reporting issues, data discrepancies, and query performance.
• Identify opportunities to simplify reporting, automate recurring processes, and improve data accessibility.

Business Partnership

• Build strong relationships with Operations, Commercial, and cross-functional partners.
• Provide analytical support for strategic initiatives, operational reviews, and executive reporting.
• Prioritize multiple projects while balancing ongoing operational support and longer-term analytical work.
• Help stakeholders interpret data and make informed business decisions.

Analytics Innovation & AI Enablement

• Identify opportunities to leverage AI, automation, and advanced analytics to improve reporting efficiency and decision making.
• Explore emerging analytical tools and techniques to enhance insight generation and reduce manual effort.
• Partner with technical teams to implement scalable analytical solutions.
• Promote best practices for analytics, data governance, and self-service reporting across the organization.

Team Leadership

• Coach and mentor analysts, providing guidance on analytical methods, problem solving, and stakeholder engagement.
• Review work products to ensure quality, accuracy, and business relevance.
• Foster a collaborative, continuous improvement mindset within the Analytics team.

What We Need From You

• Bachelor's degree in Analytics, Business, Statistics, Information Systems, Computer Science, or related field, or equivalent experience.
• 5+ years of experience in analytics, business intelligence, or data analysis.
• Advanced Python skills.
• Experience with Python, including the ability to review, troubleshoot, and maintain existing code and processes
• Advanced experience with Tableau, Tableau Prep, Google Cloud Platform (GCP), and Microsoft Excel.
• Experience translating business questions into analytical solutions.
• Strong problem-solving and critical thinking skills are important.
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Experience managing multiple priorities in a fast-paced environment.
• Preferred Qualifications
  • Experience supporting Operations or hospitality organizations.
  • Experience with AI-enabled analytics, automation tools, or generative AI solutions.
  • Experience building predictive or diagnostic analytics.
  • Experience mentoring or leading analysts.
  • Knowledge of data visualization best practices and dashboard design.
  • Experience working with cross-functional teams and executive stakeholders.

Travel

5-10%

Location

Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $104,000.00 to $110,000.00

This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.