Senior Analyst, AI & Analytics - Operations

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Sr. Analyst, Operations Analytics & AI Innovation to drive reporting, data analysis, and AI-enabled solutions for the Americas Operations team.

You will translate business questions into timely, meaningful insights and partner with stakeholders to operationalize AI projects. The role emphasizes building dashboards, maintaining data quality, and supporting decision-making with cross-functional collaboration across the Americas.

Qualifications

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to translate business questions into reports, dashboards, and AI-enabled solutions.
• Experience communicating data findings to leadership and non-technical stakeholders.

Responsibilities

• Support recurring and ad hoc reporting across the Americas Operations organization.
• Collaborate with stakeholders to clarify requirements and deliver timely reporting and AI support.
• Analyze operational data to provide actionable insights for leaders.

Skills

Analytical thinking

Attention to detail

Communication

Cross-functional collaboration

Excel (Pivot tables)

Excel (XLOOKUP)

Tableau

Tableau Prep

Google Cloud Platform

SQL

Python

AI tools

Data visualization

Operational data

Tools

Tableau

Tableau Prep

Google Cloud Platform

Excel

SQL

Python

AI tools

Job description

The Sr. Analyst, Operations Analytics & AI Innovation supports the Americas Operations organization through reporting, data analysis, AI-enablement, and actionable business insights. This role partners with business stakeholders to understand reporting and analytical needs,identifypractical opportunities for AI, and to help turn ideas into tools, workflows, and analyses that improve operational performance.

The Sr. Analyst willleveragetools including SQL, Tableau, Tableau Prep, Google Cloud Platform, Microsoft Excel, and emerging AI/automation tools to translate business questions intoaccurate,timely, and meaningful reporting, insights, and AI-enabled solutions that supportsoperational performance and leadership decision-making.

Your day to day

• Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
• Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting and AI support.
• Analyze operational trends, user behavior, and business performance data to provide actionable insights to leaders.
• Translate data into clear findings and effectively communicate updates, insights, and recommendations to leadership and non-technical stakeholders.

AI Innovation & Workflow Enablement

• Help identify, create, and manage a growing portfolio of AI projects
• Support the day-to-day execution of AI Innovation work across the Americas Operations organization, helping operationalize projects from concept to practical application.
• Support intake and prioritization of new ideas and requests from across the organization, helping focus efforts on the highest-impact opportunities.
• Partner with the analytics manager and business stakeholders to understand how AI can support day-to-day reporting, analysis, dashboarding, and decision support.

Reporting Maintenance & Data Quality

• Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
• Monitor reporting outputs and identify potential data quality, functionality, automation, or performance issues.
• Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
• Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.
• Enhance executive dashboards through automation, streamlined data preparation, and AI-driven insights where appropriate.

Reporting, Analytics & AI-Enabled Development

• Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
• Use SQL, Tableau, Tableau Prep, Google Cloud Platform, Microsoft Excel, and relevant AI/automation tools to support reporting, data preparation, visualization, and operational analysis.
• Translate business questions into clear, actionable reporting and analytical deliverables.
• Analyze emerging trends in technology, products, markets, and competitors to inform roadmap recommendations and identify opportunities for operational improvement.
• Incorporate stakeholder feedback to refine reporting, dashboards, and AI-enabled workflows to improve usability and business impact.

Continuous Improvement

• Identify opportunities to simplify reporting processes, automate recurring outputs, redesign workflows, and improve reporting efficiency.
• Support enhancements to existing reports, dashboards, and AI-enabled tools based on evolving stakeholders and business needs.
• Contribute to reporting documentation, process consistency, and the adoption of analytics and AI resources across the organization.
• Communicate progress, risks, dependencies, and decisions clearly across teams to help align stakeholders and support execution.

What we need from you

• Strong analytical and problem-solving skills with a high level of attention to detail.
• Strong organizational skills, with the ability to manage multiple workflows, prioritize effectively, and deliver against deadlines in a fast-paced environment.
• Ability to communicate data, findings, and technical information clearly to leadership and non-technical stakeholders.
• Ability to collaborate effectively with business stakeholders, cross-functional partners, and technical teams.
• Proficiency in Microsoft Office, including advanced Microsoft Excel capabilities such as pivot tables, XLOOKUPs, formulas, and data analysis.
• Experience with Tableau and Tableau Prep.
• Experience working with Google Cloud Platform or similar cloud-based data environments.
• Working knowledge of SQL, including the ability to review, maintain, and modify existing queries.
• Ability to learn new reporting tools, data sources, AI tools, and business processes.
• Experience developing reports, dashboards, or data visualizations.
• Experience working with operational or business performance data.
• Experience with Python or other analytical programming languages is preferred but not required.
• Experience identifying opportunities for reporting automation, workflow redesign, or process improvement.
• Experience supporting AI, automation, or digital innovation projects.
• Experience translating ambiguous business needs into structured analytics, reporting, or AI-enabled solutions.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please.
• If you are a resident of or applying to a job opening in the State of Washington, please read about applicable benefits.