Manager, People Advocacy

OpenKrill; United States; Remote; USD 136,000 - 200,000; Full time

Benefits offered by this job

401(k) match

Paid parental leave

Medical, dental, vision benefits

Wellness benefits

Commuter benefits

Job summary

DoorDash in the United States seeks a Manager, People Advocacy to lead strategies that improve employee experience for customer-facing teammates and partner with Employment Legal, HR Business Partners, and other People teams.

You will design and deploy training, monitor ER trends and legal changes, and influence leadership decisions. This role requires data-driven storytelling and travel up to 30%, with equity opportunities and comprehensive benefits.

Qualifications

• 7+ years in employee relations, HR, employment law or labor relations
• Bachelor's and/or Master's in HR or Labor Relations
• Mastery of employment law basics and performance management practices
• Ability to translate data into action plans to improve employee experience
• Excellent interpersonal and communication skills; ability to influence across levels
• Experience diffusing tension and mediating conflict
• Travel up to 30%
• Experience supporting a call center or customer service is a plus

Responsibilities

• Case and Project Management
• Research and respond to employee relations matters; assist HR Partners in resolving concerns
• Advise leaders to resolve concerns and mitigate employment risk
• Employee Advocacy, Training, Communication
• Influence decisions balancing employee and business impact
• Train leadership on creating optimal working relationships
• Assess working conditions, safety, employee experience, leadership effectiveness
• On-site engagement to address concerns and deliver site-specific action plans
• Analytics: gather and analyze employee data to identify focus areas
• Improve analytics program using AI tools (Claude, ChatGPT)
• Provide standard updates to Senior Leadership

Skills

Employee relations

Human resources

Employment law

Emotional intelligence

Communication skills

Conflict mediation

Education

Bachelor's degree in HR or related field

Master's degree in HR or Labor Relations

Tools

AI tools (Claude)

Analytics tools

Job description

About the Team

The primary focus of this role is to lead DoorDash’s efforts to maintain optimal work environments that foster positive relationships and two-way communication between employees and leadership. Reporting to the Senior Manager, People Advocacy, the role will help serve as a critical resource to a wide variety of cross‑functional teams who support DoorDash’s New Verticals and Customer Service teams.

About the Role

As the Manager, People Advocacy, you will partner with a team responsible for identifying and addressing issues impacting the employee experience of our customer‑facing teammates. You will also partner closely with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other functions within the People Team to address identified opportunities.

You’re excited about this opportunity because you will…

• - Design, develop and execute both the strategic and tactical components of DoorDash’s employee advocacy strategy.


• - Work with partners across the organization to drive positive employee relations.


• - Develop, deploy and leverage communication channels to obtain employee feedback and implement action plans focused on addressing identified opportunities.


• - Create and implement training focused on improving overall people leadership skills.


• - Monitor Employee Relations trends, local and federal law changes, and rulings that have potential impact to DoorDash.


• - Inform leadership and people teams about the potential impacts on employee experience resulting from new initiatives, policies, and programs.

What You Will Own

• - Case and Project Management


• - Research and responses to employee relations matters both virtually and in person. Assist HR Business Partners and ER Business Partners in resolving concerns.


• - Guidance to leaders to appropriately resolve concerns and mitigate employment risk.


• - Employee Advocacy, Training, Communication


• - Influence business decisions to balance employee and business impact.


• - Train leadership on topics related to creating an optimal working relationship with employees.


• - Assess working conditions, safety, employee experience and leadership effectiveness.


• - Conduct on‑site response to engagement and environmental concerns.


• - Deliver site‑specific action plans and follow up.


• - Analytics


• - Gather and analyze employee data to identify areas of focus.


• - Improve the efficiency and effectiveness of our analytics program through the thoughtful use of AI tools such as Claude and ChatGPT.


• - Deliver standard and scheduled updates and reporting to Senior Leadership

We’re excited about you because…

• - You have at least 7 years of relevant experience, focused in employee relations, human resources, employment law or labor relations


• - You have Bachelors and/ or Masters in Human Resources or Labor Relations


• - Mastery of employment law basics and performance management best practices


• - Demonstrated ability to translate data and predictive analytics into action plans to prevent and mitigate unfavorable employee experience trends


• - Excellent interpersonal skills, including a strong emotional intelligence (EQ), exceptional communication skills (both written and oral), and the capacity to establish trust and wield influence across all organizational levels


• - Experience diffusing tension and effectively mediating conflict


• - Presentation,training design and facilitation experience


• - Position will require travel as needed (up to 30%)


• - Prior experience supporting a call center / customer service center is a plus

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.


• - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$136,000-$200,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a