Manager, Payor Engagement- Remote

Sharecare; Hagåtña Municipality (GU); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading digital health company in Guam is seeking a Manager of Payor Engagement to manage customer relationships and internal workflows. The ideal candidate should be detail-oriented, proficient in Microsoft applications, and able to communicate effectively with customers. Candidates with healthcare knowledge and previous ROI experience are encouraged to apply.

Qualifications

• Highly proficient in Microsoft applications, especially Excel and PowerPoint.
• Ability to work independently and collaboratively as a team member.
• Previous Release of Information (ROI) experience helpful.

Responsibilities

• Manage relationships and communication with assigned customers.
• Generate reports and track performance metrics.
• Financial responsibilities including invoicing and collections.

Skills

Proficient in Microsoft applications (Excel, PowerPoint)

Strong reporting skills

Typing speed of 50 WPM

Task prioritization

Healthcare knowledge

Education

College undergraduate degree or equivalent

Job description

Overview

Sharecare is the leading digital health company that helps people unify and manage all of their health in one place. Our virtual health platform supports individuals, providers, employers, health plans, government organizations, and communities to optimize well‑being and drive positive behavior change. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Payor Engagement will manage the relationships, internal communication, workflow, progress and completion of Audit Line of Business contracts for Sharecare HDS. This position requires strong attention to detail, excellent communication, the ability to follow workflow and determine necessary adjustments, and front‑facing interaction with external customers. To be successful, one must be flexible, a self‑starter, quick to learn, organized, and demonstrate honesty and integrity.

Essential Job Functions

• Communicate well with teammates both verbally and in writing

• Operate as the point of contact for any and all assigned customers

• Report generation

• Communicate and collaborate with sales on customer agreement specifics

• Communicate with customers throughout the scope of projects, including data feed issues, metric achievements, and status calls

• Track key metrics and performance via provided company tools

• Prepare, proof, and edit documents and spreadsheets

• Serve as a back‑up for other responsibilities as necessary

• Financial responsibilities including invoicing and collections related to the Audit Line of Business

• Attend and participate in client meetings

• Limited travel to meet clients or attend meetings may be required

• Other duties as assigned

Qualifications

• College undergraduate degree or equivalent is desired but not required

• Highly proficient in all Microsoft applications, including Excel and PowerPoint

• Strong reporting skills

• Typing speed of 50 WPM

• Task prioritization

• Previous Release of Information (ROI) experience helpful

• Healthcare knowledge a plus

• Ability to work independently and collaboratively as a team member

Physical Requirements

• Ability to sit or stand for long periods

• Physical ability to lift and carry 25 lbs of materials

• Manual dexterity and strength to enter information via keyboard for long periods, write notes, and handle paperwork and supplies

• Eyesight sufficient to read documents and view information on a computer monitor

• Speaking and hearing ability sufficient to communicate effectively

• Eye/hand coordination, hearing, and visual acuity for day‑to‑day tasks

• Information Governance Accountabilities: a high‑level understanding of the organization’s information governance program and role‑specific accountabilities

• A thorough understanding of role requirements, including policies, procedures and processes, and how individual work impacts the organization’s goals and data integrity

• Commitment to discuss questions and recommendations about processes and any observed variations to ensure a standardized approach

• Participation in required education for corporate compliance and role‑specific functions

HIPPA / Compliance

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need‑to‑know basis for business purposes

• Comply with all regulations regarding corporate integrity and security obligations

• Report unethical, fraudulent or unlawful behavior or activity

• Maintain current and yearly HIPAA certification

Sharecare and its subsidiaries are Equal Opportunity Employers and E‑Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other status protected by applicable law. Sharecare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other non‑merit factors.