Manager, Patient Support Strategy

Acumetis; Morrisville (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

Acumetis in Morrisville seeks a Manager responsible for leading project delivery and managing client relationships in life sciences. You will guide teams to ensure high-quality execution while delivering strategic insights.

The ideal candidate has 5-7+ years in management consulting, strong analytical skills, and experience in patient services. This position emphasizes leadership and communication with both clients and teams.

Qualifications

• 5-7+ years of management consulting experience within the life sciences industry.
• Demonstrated experience leading projects and managing client engagements.

Responsibilities

• Lead client engagements end-to-end, managing multiple concurrent workstreams.
• Manage and mentor consultants and analysts, providing guidance and support.
• Lead vendor RFP/RFI processes and oversee patient services program implementations.

Skills

Analytical and problem-solving capabilities

Executive-level communication

Project management

Leadership

Proficiency in PowerPoint and Excel

Education

Bachelor’s degree

MBA or advanced life sciences degree

Job description

About Acumetis

Acumetis is a global life sciences consultancy that guides pharmaceutical and biotech companies through their most decisive moments—powering commercial success and expanding patient access. From early asset strategy to launch readiness and market optimization, we help clients navigate complexity and seize opportunity.

Our integrated approach brings together scientific insight, evidence strategy, deep market intuition, and executional precision to ensure brands are built to lead.

Role Overview

Managers at Acumetis are client-facing leaders responsible for driving project delivery, managing teams, and strengthening client partnerships. You will operate as a day-to-day engagement lead, ensuring high-quality execution while shaping strategic direction and delivering measurable impact for clients. This role requires strong problem-solving, leadership, and communication skills, with the ability to translate complex insights into clear, actionable strategies for senior stakeholders.

Client Leadership & Project Delivery

• Lead client engagements end-to-end, managing multiple concurrent workstreams and ensuring delivery excellence
• Serve as the primary day-to-day client contact, building trusted, long-term relationships
• Oversee development of client deliverables including business cases, therapeutic landscapes, launch strategies, and strategic frameworks
• Translate complex operational, clinical, and financial insights into clear recommendations for executive audiences

Team Leadership & Development

• Manage and mentor consultants and analysts, providing guidance, feedback, and professional development support
• Drive effective team execution by structuring workplans, delegating responsibilities, and ensuring quality control
• Foster a collaborative, high-performance team environment aligned with Acumetis values

Patient Services & Operational Excellence

• Lead vendor RFP/RFI processes, including strategy, evaluation, scoring, and selection
• Oversee hub, specialty pharmacy, and vendor implementations, including call center operations and data integration
• Direct development of SOPs, BRDs, workflows, and governance frameworks for Patient Services programs
• Support contracting process with HUB, SP, and 3rd party vendors
• Establish and monitor KPIs, dashboards, and continuous improvement initiatives (Six Sigma methodologies)
• Support detailed vendor data integration strategy, process mapping, and implementation
• Drive Patient Services Program efficiency by supporting evaluations of program operations and opportunity identification to drive efficiency and speed time to therapy

Financial & Strategic Management

• Support financial modeling and forecasting across copay, PAP, trial, FRM, and Patient Services programs
• Ensure alignment between strategic recommendations and financial/operational feasibility
• Identify risks and proactively develop mitigation strategies

Business Development & Firm Contribution

• Contribute to new business development through proposal development, opportunity identification, and client expansion
• Support thought leadership initiatives and development of innovative, client-ready solutions
• Actively contribute to internal capabilities, knowledge sharing, and practice growth

Requirements

Education & Experience

• Bachelor’s degree required; MBA or advanced life sciences degree preferred
• 5-7+ years of management consulting experience within the life sciences industry
• Demonstrated experience leading projects and managing client engagements

Skills & Capabilities

• Strong analytical and problem-solving capabilities with a strategic mindset
• Proven ability to lead teams and manage multiple priorities in a fast-paced environment
• Excellent executive-level communication and presentation skills
• High proficiency in PowerPoint, Excel, and data-driven storytelling
• Detail-oriented, highly organized, and self-motivated

Additional Qualifications

• Experience in Patient Services, market access, or commercialization strategy strongly preferred
• Project Management certification is a plus