Manager, Patient Engagement Strategy

Davita Inc.; Morrisville (NC); Remote; USD 85,000 - 120,000; Full time

Job summary

A prominent healthcare organization is seeking a Manager of Patient Engagement Strategy to lead initiatives that integrate patient insights into clinical and commercial practices. This role demands a strategic leader with a strong background in patient advocacy and engagement, ensuring that healthcare decisions reflect patient voices effectively. The ideal candidate will have extensive experience within the life sciences sector and thrive in collaborative settings, driving transformative changes for patient communities and enhancing advocacy efforts.

Benefits

Career development and progression

Health and wellness programs

Recognition and rewards program

Qualifications

• Minimum 5 years' experience in patient engagement strategies.
• Experience in managing partnerships with patient communities.
• Strong understanding of clinical development and medical affairs.

Responsibilities

• Serve as a key point of contact for pharma clients.
• Co-develop advocacy plans reflecting patient needs.
• Implement multi-channel initiatives to gather community insights.

Skills

Communication

Relationship Building

Strategic Thinking

Solutions-oriented Mindset

Tools

Microsoft Office Suite

Teams

SharePoint

Job description

Manager, Patient Engagement Strategy (Remote- UK or US Based)

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job Responsibilities

Manager, Patient Engagement Strategy

Champion Patient Voices. Drive Advocacy. Make a Meaningful Impact in Healthcare.

Are you a strategic, empathetic, and proactive professional passionate about patient engagement? At Syneos Health, we're seeking a Manager, Patient Engagement Strategy to drive meaningful collaboration between patient communities and the pharmaceutical industry. In this role, you'll help ensure the patient voice is integrated across the clinical and commercial lifecycle-making healthcare more inclusive, informed, and impactful.

This position is ideal for someone who thrives in a fast-paced, collaborative environment and excels at building trusted relationships with advocacy organizations, community leaders, and cross-functional life sciences teams. You'll support industry leaders on globally focused projects that prioritize diverse patient perspectives.

What You'll Do

As a Manager, Patient Engagement Strategy, you'll serve as a strategic partner to clients and internal teams-leading initiatives that embed advocacy insights into clinical and commercial strategies.

Strategic Client Engagement

• Serve as a key point of contact for pharma/biotech clients on patient engagement and advocacy efforts

• Translate client needs into actionable, patient-centered strategies aligned with therapeutic goals

• Facilitate regular meetings to ensure alignment and drive partnership success

Patient Advocacy & Engagement Strategy

• Co-develop advocacy plans that reflect real patient needs and preferences

• Support inclusive engagement frameworks in partnership with senior leaders

• Stay current on global advocacy trends and adapt strategies accordingly

Project Execution

• Implement and manage multi-channel initiatives-advisory boards, social media audits, and community insight-gathering programs

• Track timelines, coordinate cross-functional tasks, and deliver high-quality, community-facing content

• Assist in moderating patient councils and listening sessions with empathy and professionalism

Business Development & Internal Collaboration

• Contribute to proposals, budgets, and presentations for new business opportunities

• Help identify growth opportunities within existing accounts

• Collaborate across global teams to deliver integrated patient engagement solutions

Subject Matter Expertise

• Champion patient-partnered thinking across internal and external projects

• Maintain knowledge of therapeutic areas, advocacy ecosystems, and care contexts

• Represent Syneos Health with professionalism and respect in all patient community engagements

What You Bring

• Minimum 5 years' experience leading patient engagement strategies in the life sciences industry, with responsibility for embedding patient insights into clinical, regulatory, and commercial decision-making

• Experience managing partnerships with patient communities, including co-developing initiatives, aligning on strategic objectives, and cultivating long-term, trust-based relationships that advance shared goals

• Solid understanding of clinical development, medical affairs, and commercialization processes, with the ability to translate patient and community insights into relevant actions

• Strong communication and relationship-building skills across diverse stakeholders

• Solutions-oriented mindset and demonstrated success working independently in a remote, fast-paced environment, with high levels of accountability and adaptability

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) as well as collaborative platforms such as Teams and SharePoint

• Global experience and multilingual capabilities are advantageous

• UK/EU location strongly preferred; less than 5% travel required

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.