Manager, Patient Care Services - Surgery - Full Time, Days

Beacon Health System; South Bend (IN); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

403(b) Matching Retirement Fund

Competitive Paid Time Off (PTO)

Shift Differentials

Employee Assistance Program (EAP)

Tuition and Certification Reimbursment

Clinical Ladder Program

Local and National Discounts

Beacon Academy Educational Courses

Gym Membership Discount

Job summary

Beacon Health System's Memorial Hospital in South Bend, IN seeks a Full Time Day Shift Manager of Patient Care Services in the Surgery Department. In this leadership role, you will supervise daily operations, ensure safe, high‑quality patient care, and serve as a clinical resource for nursing staff in a fast‑paced environment.

You will collaborate with nursing leadership and other departments, manage staffing and scheduling, support staff development, participate in budgeting and quality

Qualifications

• Bachelor’s degree required.
• Minimum of three years of job-related experience, including at least one year of leadership experience.
• Strong knowledge of nursing care practices, equipment, procedures, and techniques relevant to the department.

Responsibilities

• Oversee daily department operations and ensure high-quality, safe, and efficient patient care.
• Lead, supervise, and support nursing staff while serving as a clinical resource and role model.
• Coordinate staff schedules, evaluate staffing needs, and adjust staffing levels to meet patient care demands.
• Ensure patient records and electronic documentation are complete, accurate, and compliant with standards.
• Monitor equipment, supplies, and other resources to ensure staff have what they need to provide patient care.
• Participate in hiring, interviewing, onboarding, training, coaching, and performance evaluations for department staff.
• Collaborate with educators to identify staff development needs and coordinate orientation, training, and competency validation.
• Lead or participate in quality improvement, quality assurance, service recovery, and patient experience initiatives.
• Assist with departmental budgets, cost-saving initiatives, product analysis, and effective resource utilization.
• Develop and implement departmental goals, policies, procedures, and standards while collaborating with hospital leadership and other departments.

Skills

Nursing leadership

Communication

Staff management

Staff development

Resource management

Education

Bachelor's degree

Job description

Beacon Health System is hiring a Full Time Day Shift Manager of Patient Care Services for our Surgery Department at Memorial Hospital in South Bend, IN.

Be a Beacon. Make a Difference.

At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.

We offer a wide variety of Benefits for our associates, including;

• Medical, Dental, & Vision Insurance through Cigna
• Life Insurance
• 403(b) Matching Retirement Fund
• Competitive Paid Time Off (PTO)
• Shift Differentials
• Employee Assistance Program (EAP)
• Tuition and Certification Reimbursement
• Clinical Ladder Program
• Local and National Discounts
• Beacon Academy Educational Courses
• Gym Membership Discount

About Memorial Hospital

Located in the heart of South Bend, Memorial Hospital is deeply rooted in the community it serves. From advanced surgical services to award-winning heart and cancer care, we provide comprehensive treatment with a personal touch. As part of Beacon Health System, we’re dedicated to improving health and inspiring hope throughout the region.

About The Tower

The 10-story patient bed Memorial Hospital Tower is the latest chapter in Beacon Health System’s commitment to care, compassion and community. Built with input from frontline staff, the Tower is a state-of-the-art, specialty-focused expansion that enhances how care is delivered and how teams work together. From larger rooms and leading-edge technology to a culture of collaboration and growth, this space was designed by Beacon for Beacon.

What You’ll Do

In this role, you’ll lead the daily operations of the surgery department while ensuring staff provide safe, efficient, and high-quality patient care. You’ll oversee staffing, scheduling, patient care standards, documentation, equipment and supplies, while serving as a clinical resource and leader for the department. You’ll also support hiring, staff development, performance management, quality improvement, service recovery, and the implementation of departmental policies and procedures. Working closely with nursing leadership and other departments, you’ll help coordinate resources, resolve concerns, improve outcomes, and maintain a strong culture of teamwork and patient-centered care.

Manager, Patient Care Services Job Responsibilities

• Oversee daily department operations and ensure high-quality, safe, and efficient patient care.
• Lead, supervise, and support nursing staff while serving as a clinical resource and role model.
• Coordinate staff schedules, evaluate staffing needs, and adjust staffing levels to meet patient care demands.
• Ensure patient records and electronic documentation are complete, accurate, and compliant with standards.
• Monitor equipment, supplies, and other resources to ensure staff have what they need to provide patient care.
• Participate in hiring, interviewing, onboarding, training, coaching, and performance evaluations for department staff.
• Collaborate with educators to identify staff development needs and coordinate orientation, training, and competency validation.
• Lead or participate in quality improvement, quality assurance, service recovery, and patient experience initiatives.
• Assist with departmental budgets, cost-saving initiatives, product analysis, and effective resource utilization.
• Develop and implement departmental goals, policies, procedures, and standards while collaborating with hospital leadership and other departments.

What You Bring

You bring strong nursing leadership experience, sound clinical judgment, and the ability to effectively manage a fast-paced patient care environment. You have excellent communication, planning, and organizational skills that allow you to lead diverse teams, coordinate staffing, and keep departmental priorities on track. You’re confident in coaching and developing staff, resolving conflicts, managing resources, and making decisions that support both patient outcomes and operational efficiency. You also bring a strong customer-service mindset, a collaborative leadership style, and the ability to build trust with patients, staff, physicians, and hospital leadership. A bachelor’s degree, relevant nursing experience, and leadership experience are essential for success in this position.

Required Qualifications

• Bachelor’s degree required.
• Minimum of three years of job-related experience, including at least one year of leadership experience.
• Strong knowledge of nursing care practices, equipment, procedures, and techniques relevant to the department.

Preferred Qualifications

• Current Registered Nurse (RN) license in the state of Indiana preferred.